Recently upgraded my phone at Mariah's store (Number 286D) located at 4355 24th Avenue #5, Fort Gratiot, MI 48059, and I must say I am extremely satisfied with the service provided. Mariah went above and beyond to assist me with my upgrade, making the entire process smooth and hassle-free. Her expertise and customer service skills truly made a difference. Highly recommend this store for all your phone needs! Thank you, Mariah, for the excellent assistance!
I am trying to lock my WiFi output to only the 2.4 Ghz band and turn off the 5.0 Ghz band.I see where to select this in the App, where it gives three options: Automatic, 2.4 and 5.0.I select 2.4, it confirms my selection, and goes offline 90 seconds and says the change was successful. But when I look at my WiFi output, it still shows it as Automatic with both bands selected. It won’t shut of the 5.0 band.Problem is, some of the devices on the far side of the house like ROKU which work on both bands will lock on to the 5.0 which barely has a signal and will ignore the stronger but slower 2.4 signal. I need to shut of the 5.0 signal completely so only the 2.4 signal will work, and this new gateway will not do that. My old Arcadyan gateway did this just fine.I even tried creating a second WiFi network, but that did the same thing.
I was looking at getting a smartwatch but from what I could tell of the offered promos it’s only available with the $15/m plan. As far as I can tell the only difference between the plans is international data which is utterly useless for me since I live nowhere near the borders and likely won’t be traveling anytime soon (who even has the money for that). Is there any option to use the regular plan or some great feature with the $15/m plan that’s not stated for some reason. Love to simplify things and just buy from the service I’m going to use it on but I can’t see a reason to pay and extra $120 over 2 years for features I can’t realistically even use.
Keep getting server temporarily unavailable AUP#MXRT when email to text?. Called T-mobile about this issue multiple times and they always act like its the first time they have ever heard of this and franky they never seem to help. I assume its their spam filter but is there anyway for customers to whitelist email addresses so they don't get blocked?
The employees of the prepaid department do not seem to have a department watching over their interactions with customers. Every interaction with them is a struggle or a game. It feels like there is no one monitoring how they treat customers. They are free to lie, not provide service, put account security in jeopardy and so on and so forth. I tried filing a complaint, over the phone, with one of the alleged supervisors about a bad experience with some of the employees and the supervisor told me that although she filed the complaint, there is no reference number for the complaint that she could offer me. It did not make sense and it felt like she lied to me. I asked for any other way to find the complaint if not with a reference number, she told me there was no other way. It felt like she did not truly filed the complaint since she would not give me a way to go back to the case. Please tell me of an email or a non outsourced department that handles complaints from customers. If there is
Hi!I have my T-mobile line. This summer I am visiting Türkiye but unfortunately my line’s cellular doesn’t work. How can I fix it? Thanks
I was a T-Mobile customer for 12 years. I swtiched to Verizon in June of 2023. I called T-Moble to port over my numbers and disconnect the service. I kep getting automatically charged for the service that I was not using. A T-Mobile customer service rep helped me clear the charges until October of 2023, she assured me that the account was closed. I returned all the equipment that I had from previous years. I got the bill for november and it was sent to collection recently. I called TMoble and spoke with a rep. called Mitch. She did not resolve my issue. Can you please guide me onhow to resolve the charges that I incurred for service that I did not use? Thanks
with my old number
I currently have a legacy prepaid T-Mobile account and I would like to upgrade to a better phone and the 25 a month Metro by T-Mobile Plan. Is it possible to do this or do I need to close the T-Mobile account and then open a Metro by T-Mobile account? Thanks
I am not able to use Apple TV On-Us even though it says I am active on my account. I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved. Anybody else had similar problems or know how to get it easily resolved?
My child’s watch charges perfectly fine some nights, other nights it dies while on the charger all night. Wake up and battery is at 5% or something ridiculous. Super annoying. Defeats the whole purpose of having it when it is unusable. If you reset the watch while leaving it on the charging cradle it will begin to charge just fine after the reset. Just a quirk that really stinks when you don’t catch it. Anybody else experience this intermittent charging issue. It seems to be pretty regular lately.
My Epson ET-M7120 printer is unable to connect to the 5G Gateway.
On May 2 I went to retail store to upgrade 2 phones on the account. Rep didn’t see anything available for a one military plan and called RSA support and was given a P739 promotion code which gave a 50% discount over 24 months. He hade the conversation on speaker the whole time so i heard the whole conversation. I do the deal and we rest my old phones to factory setting wiping them clean (old galaxy phones) and they keep old phones for trade. I notice on my account the notice that the 2 trade in devices are still due. I call customer service they say they have not been received they need proof. I go to store manager provides proof of shipping and then verifies they are at the warehouse. Call cust care oh yea we have them but they have security locks on them and have to tell them again no phones were factory reset prior to shipping. cust care says just a min let me check then hangs up or we get disconnected after 10 min. She calls back and states ok phones are fine and bill will be a
I created a custom greeting, but my iPhone insists on its generic default greeting. How do I make my custom greeting the default.?
Recently upgraded my iPhone. Following the instructions to send in my old phone, I attempted to drop it off at the store. (In Bartlett, TN on germantown and 64) Shaniqua and the store manager both said the instructions are wrong. They can’t accept it at the store and I had to send it in via USPS. They didn’t seem to care and acted as if I was a burden and was more concerned with getting me out of an empty store than helping. How do I report horrible customer service? Navigating through the website to leave customer feedback is more trouble than what it’s worth… easier to just walk to Verizon or ATT and overpay for the same poor service. t-mobile, you listing?
How do I purchase phone insurance on line for my mobile phone
I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch. Then it shows “missed call”. When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal. Please help! How do I fix it?
Every time I call my parents who have a century link landline the phone will ring, and then the call will drop. When my parents call me back. I'm able to answer their call and talk to them like normal. Is anyone else having this issue?
Hi,I have been using T-Mobile since 2020. Had a lot of ups and downs. Today this recently, i got a new 15 iphone pro max and added insurance to be safe as I was traveling out of country. I came back on February and called them to cancel but apparently they did not. I have jobs and college and my family maintains that bill so they did not get the time to check now I just realized they did not cancel the insurance. The operator was like “ok it was your job to check bills every month and make sure they removed it correctly”. So now its my “part time to check if they did their billing correctly?” Just because its money its no their responsibility? Help please! 🙏
Is anyone else having trouble activating the rebate? After entering the phone number associated with the rebate, I receive a pop-up that states, we are not able to validate the information entered.
Hello! I have a Xiaomi (K40 gaming) phone, I've been with TMobile since 2 weeks ago without any issue, I've just inserted the SIM in my cellphone and everything went smoothly. Today in the morninrg I've noticed that I had no internet connection, the signal bars were there but no 5G nor VoLTE icon appeared. Plus, I was not able to make any phone call and SMS were not sent either. After a couple of hours, I was able to make and receive calls and SMS, but the Internet is still missing. I went to a T-Mobile store and one guy there "explained" me that Chinese phones are not meant to work in US networks, that somehow the network it's struggling to connect to the cellphone band and because of the "US situation with China" these phones usually have these connection issues and that at some point, these phones will be blacklisted. Since my phone worked just fine the last 2 weeks, I don't think these arguments are valid at all. On the other hand, I called to customer service and they've raised a
How do I get T-Mobile to honor the price that they gave me when I signed Up? I have the price in writing that they were supposed to charge me every month and I have contacted them at least 10 times and they keep charging me the wrong amount or the representative acts like they’re going to help me and escalate my claims and I never hear back from anyone. Now they’re saying that I am past due and they’re charging me a different amount because I removed auto pay. Not sure how to proceed with this. I can’t afford what they’re trying to charge me.
I have been updated to the new white T-Mobile Rectangular Wifi gateway. How to update devices with new Wifi gateway login details?
I got IPhone 14 pro max by trading in my Samsung A70 for $400 promotion. I have everything documented on my email. But the amount haven’t been adjusted. At first I thought this should take a month or two but after the 3rd month I called the support. They assure me that after the next billing cycle your bill will get adjusted. The conversation started somewhere around 2022 December and then I see that on January 2023 I still get to pay the full billing amount. I called them on January they said your adjusted amount will get adjusted in February but it didn’t. I called them on Feb they said for sure its going to happen in March. Its literally frustrating. Please help and let me know how to properly escalate this.
How do I change my paperless billing settings to send my paperless bills to my new e-mail address? I have updated my account with my new e-mail address but I do not see an option to update the e-mail address that my paperless bill is sent to.
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