SyncUP and IoT

Wearables, asset tracking, and more!

200 Discussions
899 Replies

200 Discussions

HeavenMCommunity Manager

New Year, Who Dis? Rediscover a Trio of T-Mobile Treasures!Blog

Hey T-Mobile Family!It's a brand-spanking-new year, and while you're busy making resolutions you'll definitely (maybe) keep, let's not forget about the T-Mobile gems ready to add some sparkle to your 2024. We're talking about the kind of tech that makes you say, "Wow, where have you been all my life?" So, grab your party hats – we're going on a treasure hunt!🕵️‍♂️ Treasure #1: SyncUp Watches for Kids – Parenting Like a Pro!First up on our map is the treasure for the tiny explorers in your life – the SyncUp Kids Watch. It's like giving your kiddo a little bit of independence while you keep the captain's hat firmly on. These snazzy wrist wonders help you stay connected with your mini-me's adventures, whether they're navigating the playground or the backyard. With real-time location tracking, messaging, and those all-important step counters (because every treasure hunter needs to know how far they've roamed), it's the perfect sidekick for your little ones and peace of mind for you. Ahoy

6191

1 day ago

mawmieFirst activity

posted in SyncUP and IoT

Sync Up Video Chat

I don’t understand why it’s only guardians who can video chat? There should be an option for guardians to assign who kids may video chat with. I am a custodial parent, and my child would like to video with their dad. But in order to do that I’d need to give the other parent permission to see our location at all times. That is unsafe for some relationships, such as mine! Something to think about if Tmobile would like to be user-friendly and inclusive.

12 hours ago

EllieBirbFirst activity

asked in SyncUP and IoT

Unable to Connect to Tracker

I just got my SyncUp Trackers in, setup the app. I have confirmed that they are fully charged and On, I have the service active in my T-Mobile account. However, whenever I try and scan the QR Code in the app to register them, it just says “Unable to Connect to Tracker" and spits out error 6070. Googling this error merits literally zero results. All three trackers exhibit this behavior, and I’m at a loss. I’m using an LG V60 as my phone.

1 day ago

Leah03First activity

asked in SyncUP and IoT

Nintendo switch wont connect to my Internet

I’ve been having my home internet for a few months and everything is and was great until one day I thought I had to many devices on at once so I went to my tmoblie internet app and looked at the devices I had connected. And at the time I decided to remove my Nintendo switch for the moment, figuring that I could just you know go back on my switch when the time came to reconnect but when I did maybe a few days later and Error code 2110-3127 has be popping up saying Unable to connect to internet could not perform DNS name resolution try again later . Can someone please help me fix this or add my device back to my internet??

2 days ago

fishtank1972First activity

asked in SyncUP and IoT

Syncup App cannot add guardian

Trying to add my kid’s mom to the syncup app as a guardian, and she continually gets the error:“Your invite is unavailable because your syncup kids admin updated or removed your contact number. Update your number to match the one in your invite or ask your admin to send a new invite.” When she does that, I do see the Resend Invite button disappear on my end, so I know it’s communicating at some point.After confirming 1,000 times that the numbers match, it never works, and kicks you back out to the Home Screen that she can’t really do anything else on. I have tried sending the invite from the contact that I created, but also tried going from the Home Screen, where you create a group then select or create a contact (I've tried both) and send the invite from there. Doing it that way prompts to make sure they are over 18, and when I say yes it just returns to the contact page and does nothing. The only way out of that page is to click Cancel in the upper right corner.I’ve already been

3 days ago

Colorado MikeNovice

asked in SyncUP and IoT

SyncUp Kids Watch Hacked?

I received a text message from who I thought to be my 8 year old son. He has a SyncUp smart watch with limited contacts. The message stated “Dad, I need Help!” Along with this message came a Google location map of my son’s location (our home). The suspicious text came in around 11pm local time. My son was asleep and his watch was in another room. I checked and the watch does not show an outgoing text message to me.Wondering if the SyncUp smart watch was possibly hacked and someone is tracking my child’s location and sending messages on his behalf.Has anyone experienced this issue? Thanks!

4 days ago

MebisFirst activity

asked in SyncUP and IoT

Backup/download photos from SyncUp watch

Does anyone know how to backup or download pictures off of a T-Mobile SyncUP KIDS Watch? My son has taken a large number of pictures on his watch and I'm trying to see if there is any way to get them off in bulk.

4 days ago

Dan SFirst activity

asked in SyncUP and IoT

SynchUp Login Difficulty - Unable to change default login ID

I bought a SynchUp for my daughter this morning and successfully paired it with my phone. Then I tried to configure the app on my wife’s phone. I started by logging into the app on her phone with my account and stopped mid-setup realizing that I should create a separate account for my wife.Now every time I try to log into the app on her phone it defaults to my log-in ID. I can select the “not me” option at the bottom and then use her credentials but it never allows me to change to her credentials as the default so that future app use is easier / faster. I have tried logging out using both her and my credentials, rebooting the phone, disabling cloud saves and uninstalling / reinstalling the app - my credentials remain default. Help!

5 days ago

Mm172003First activity

posted in SyncUP and IoT

i can not open syncUp kids app in my phone

I can't open SyncUp kids app in my phone. I try to restarted my phone or re installation the app. It still same. It kip show up All items score app failing

5 days ago

true916blueFirst activity

asked in SyncUP and IoT

Syncup Drive app signed out and unable to login

The app all the sudden logged me out 2 hours ago after I was normally using it this morning. Every time I put in my correct credentials, It keeps telling me invalid credentials and I made sure everything was right. I tried resetting my password, but it keeps telling me it has difficulty to reach servers. App Cache and app data has been erased on my phone and deleting the app didn't work.What gives?

9 days ago

madlaFirst activity

asked in SyncUP and IoT

Can't connect to AWS VPN starting this year

I use AWS VPN to connect to my work. There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN.In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that.Anybody can connect using AWS VPN over t-mobile hotspot?

11 days ago

JillCFirst activity

asked in SyncUP and IoT

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch. Then it shows “missed call”. When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal. Please help! How do I fix it?

13 days ago

MeowtaLearner

asked in SyncUP and IoT

2nd SyncUp tracker does not send virtual boundary notifications.

I recently added an additional SyncUp Tracker to my account. The 2nd SyncUp Tracker will not provide any notifications when the device enters or exists a virtual boundary. All the notification settings are on and the virtual boundary parameters are set. The problem was not alleviated after deleting the SyncUp Tracker application and reinstalling. I returned the new SyncUp Tracker and ordered another but the replacement also fails to provide virtual boundary notifications. My first SyncUp Tracker works fine except for a rapidly depleting battery.

14 days ago

SyncSuxFirst activity

posted in SyncUP and IoT

SyncUp Drive

We were forced to SyncUp from the far superior SprintDrive device like many others. The TMobile device continually freezes logging 15 minute trips as 11hours and shows “offline” while car is driving.We use this device for tracking due to our Son’s medical condition. It’s constant failures and unreliability represents a danger to us.

16 days ago

TashaG28First activity

asked in SyncUP and IoT

SyncUp Password Reset

Hello, Unable to reset my password. Getting error saying “we have encountered a server error.”

16 days ago

Terrance87First activity

asked in SyncUP and IoT

SYNC UP

I am lookin got get some information on the SYNC UP. I just recently purchased a device and it does not work at all . I followed of the instructions as far as the installation of the device is concerned and i am gettin nothing to this device at all . is it something that i am doing

16 days ago

MKleinNovice

asked in SyncUP and IoT

Syncup Kids App

Any idea why I can’t log into the Sync Up Kids app on my iPhone 11? According to the App Store it should work (new enough iOS version) but when I try logging in it says that the app is experiencing problems. However, I am able to log into the SyncUP app on my iPad so it’s has to have something to do with it not jiving with my phone. I have uninstalled/reinstalled the app along with turning my phone off & back on.

17 days ago

Bird4343First activity

asked in SyncUP and IoT

kids syncup won't turn on despite charging for hours watch is a few weeks old. thx

simply won’t turn on have tried holding for power on for 30 seconds, tried different plugs etc etc…

17 days ago

bryantheflashcwFirst activity

asked in SyncUP and IoT

SyncUp Drive not working

I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS

17 days ago

AteehanFirst activity

asked in SyncUP and IoT

DpvoiceFirst activity

asked in SyncUP and IoT

Can't Re-Add Family Member on Sync up watch after accidentally removing

I accidentally removed my wife from our kids Sync up watch as guardian. I tried adding her back and resending the invites and no matter what I do I can't add her back into the group. Please help. Thank you!

22 days ago

PGS57First activity

asked in SyncUP and IoT

SyncUp Tracker Motion Alert Details?

Is there any information available about the SyncUp tracker motion alert, such as how long the tracker must remain stationary before an alert will be triggered or how far it must move before an alert will be triggered?

27 days ago

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SyncUP and IoT

New Year, Who Dis? Rediscover a Trio of T-Mobile Treasures!Blog

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