Unanswered questions

9997 Discussions

dsawiskiFirst activity

International Plan

I just added the 30-day international plan to be able to use my phone abroad. I noticed I have the international calls blocked option on my account. Will this create a problem with me making calls to the United States when traveling in Europe?

45 minutes ago

brixtertabunFirst activity

asked in Billing

Card number is invalid. Please try again.

How do I refill my prepaid number when my credit cards won’t work. I only get “ Card number is invalid. Please try again. “. I already tried 2 Visa cards and tried Edge, Firefox and Chrome browsers but they don’t work.I don’t want to use IVR or cash because the customer support will charge me $5. Buying a refill card is also too much because the minimum is $40 but I only need $15.

47 minutes ago

sreiter69First activity

asked in Coverage & Signal

What kind of BS is this? TMobile BLOCKING me from sending myself messages from my Yahoo email

Ive been a TMobile customer for 25 years, this may get me to change my service. All of a sudden, out the the blue, they decide to STOP letting me send myself email messages to my phone. F’ing B.S.!

47 minutes ago

Deb62First activity

asked in Apple

could you please unlock my old phone 11

Could you please unlock my old11 iPhone IMEI 358098971488418thank you

1 hour ago

Dotty80First activity

asked in Troubleshooting

HP Printer Problems

Switched from Spectrum to T-Mobil, used a HP 4630 4-in-one with Spectrum since 2015, T-Mobil did not recognize it, claimed the printer was too old and recommended a new one. Purchased a new HP Envy 7500 series, have used support continuously and as I am entering this, I can’t print!

1 hour ago

magenta8478455First activity

asked in Android

Failed to upgrade

I have a STYLUS 5G and it keeps failing to upgrade TCL UI v4.0.6E9R and no matter how many times I try to download the upgrade it keeps failing. I restarted the phone, I cleared caches etc,, phone is charges, still fails. How can I get it to upgrade? Thank you

3 hours ago

SuzitFirst activity

asked in Device unlock

unlock my iphone 11 pro max

My iPhone is carrier locked. My phone imei number is “35 2853111845323”. Can you please unlock it. Thank you

3 hours ago

spark81683First activity

asked in Coverage & Signal

Text Message "Not sent. Tap to try Again"

I frequently get the following error message when sending text message:“Not sent. Tap to try Again”. This happens WAY TOO often and is super frustrating. I have tried to restart my phone and power cycle with no resolution. Sometimes it can take a couple of hours and multiple “taps” to finally get the message to send. This never happened until I got a new Motorola Edge 2022 phone a few months ago. Any help would be greatly appreciated!

4 hours ago

TMurray101Helper Level 1

asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

5 hours ago

AlthiusFirst activity

asked in Troubleshooting

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

I’ve recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet. Here is there response to my support request. T-Mobile's primary service called "5G Broadband" is not true wire-to-site broadband. While Cisco AnyConnect can work over 5G and other wireless connections, MTS does not recommend its usage unless absolutely necessary, and if you utilize a phone line such as Cisco Jabber call quality cannot be guaranteed.The issue is that while 5G can provide broadband level speeds and bandwidth wireless solutions, such as 5G, have a higher tolerance for "packet loss." Packet loss is when individual pieces of data are dropped/lost during transmission. For most applications this is a minimal issue that 5G speeds may render unnoticeable, but a live connection, such as the AnyConnect VPN or Voice Over IP phone services, will experience connection degradation or be completely disconnected forcing you to reconnect.This is not an issue MTS can m

120

8 hours ago

TheUnusualGuyFirst activity

asked in Android

##4636## not working

I just Switched to T-Mobile this week, and my phone has been on the network for 48 hours. Can someone please say why MMI codes like ##4636## are not working?

8 hours ago

EliMarFirst activity

asked in Android

why do Securus calls not come through?

I have lately been having problems receiving calls from a jail using Securus. I do not receive calls at all the call doesn't come though it won't even ring. The Securus account has funds and is able to get through a different carrier. I have turned off all blocking features called customer service and reset all family allowances and still no calls come through. How do I fix this I need this to work

11 hours ago

rbk070483First activity

asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

11 hours ago

kitjoFirst activity

asked in Apple

prison calls

will i receive calls from someone in prison?

11 hours ago

NeuroPsycheFirst activity

asked in Gateways and devices

How to change the Wifi and LAN IP subnet

I just got a Tmobile 5G Home hotspot and set it up. It’s working but it’s built in DHCP server is handing out a subnet of 192.168.12.x /24 on both the Wifi and LAN ports.I would like to change this, or at least change the Wifi. The built in wifi will be useless to me unless I can change this IP. I have a home internet distribution system, Cisco access points on all the floors that blow away the built in wifi this thing has. And I don’t trust the security in this device to keep my networks secure. If anyone knows how to change the IP please let me know. Thanks,David

11 hours ago

BevoSlayer99First activity

asked in Plans and Services

Gateway Hard Reset

I have been using the T-Mobile 5G home Internet for about a year. A few weeks I thought my son may have performed an hard reset on the gateway by accident. Today while sitting in the same room, I went through the network dropping and when the gateway powered back on it had performed a hard reset on its own Is this due to a possible firmware being pushed or an issue with my gateway and I need to replace?Gateway is: Sagemcom Fast 5688W Gateway

12 hours ago

Mr.sNutt24First activity

asked in Account hub

how do you know

How do you know when someone tried to change your password or log into your T-Mobile account??

13 hours ago

HeccueFirst activity

asked in Other Devices

challenge failed TMO hsi and MLB 24 the show online

Does anyone have an idea on how to fix the “challenge failed” error on MLB THE SHOW 24 ? Seems to only be an issue for people who have TMOBILE HOME INTERNET.

15 hours ago

abdelmwlaFirst activity

asked in Accounts & Services

I have a Problem in wifi call

helloI'm in Egypt now and before i leave USA i changed my line plan 10$ every month and I activated the Wi-Fi calling in my iPhone to receive message and call from my friends in USA while i in Egypt but its doesn't work please i need help

15 hours ago

Blessed0888First activity

asked in Billing

Unknown backend error message!

I am having the Unknown backend error message when trying to make a payment from may 1, 2024. I have use auto-payment for years. The system did not take the payment. I cannot make the payment online. T mobile customer support cannot take the payment over the phone. The IVR system cannot take the payment. Their customer service send me to the local store. The local store called their support cause they couldn’t help. The store support couldn’t help the store manage, to help me because the store employees and manager couldn’t be verified by “their support”. This is a mess! They treat prepaid like second class citizens. Their post paid service is not better either. I was about to change from pre-paid to post paid and realized they are even worse! I was promised a call back, and t mobile broke their promise by no calling back. Very disappointing! After 20 years being with TMobile.. is time to say goodbye and move with a better company.

16 hours ago

KryysgeeFirst activity

asked in Gateways and devices

how do i set a time limit for screen time

Is there a way to set up a time limit for screen time for gaming devices on T-Mobile home Wi-Fi?

16 hours ago

mfnLogan1990First activity

asked in Accounts & Services

Deleting my TMobile Money Debit Card? Phone # i register with changed.

I ordered my debit T Mobile Money card months and months ago bc of some AD saying how if I did so I would get 5$off my Metro by T-Mobile monthly bill if I paid with it… Well like I saod this was over 6months ago. I just don’t need t anymore and want to delete the whole thing but cant get into my account because my phone number the one i registered w was stolen. What Now?

19 hours ago

9phil9First activity

asked in Coverage & Signal

Adjusting the gateway channels

How do I turn channel 165 on? (5G)

1 day ago

AngryinmichiganFirst activity

asked in Coverage & Signal

why does T-Mobile suck

T-Mobile lied about the rebates to switch over. So I got screwed paying hundreds of dollars to Verizon. The lied about service at my employer. Map shws 5g and there is no service. They then said the tower was down from an ice storm. They then said it would be fixed in 24 hours they have been dispatched to the tower. Then I was told there is no tower in the area. It is served from a tower 15 miles away. Now service at my home three lines and the home internet keeps showing LTE to 5G to 5GUC to no signal. This is in a 5 minute time frame. I'm told there is no issues and to reset the network function on my phone. This will fix all the lines somehow. I want my money and I want your customer service to stop lying to me. Fix you crap and give me my money

1 day ago

Page 1 / 400

Unanswered questions

9997 Discussions

"no data" option disappeared from account management

International Plan

Card number is invalid. Please try again.

What kind of BS is this? TMobile BLOCKING me from sending myself messages from my Yahoo email

could you please unlock my old phone 11

HP Printer Problems

Failed to upgrade

unlock my iphone 11 pro max

Text Message "Not sent. Tap to try Again"

Aladdin Connect

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

##4636## not working

why do Securus calls not come through?

calls from jail

prison calls

How to change the Wifi and LAN IP subnet

Gateway Hard Reset

how do you know

challenge failed TMO hsi and MLB 24 the show online

I have a Problem in wifi call

Unknown backend error message!

how do i set a time limit for screen time

Deleting my TMobile Money Debit Card? Phone # i register with changed.

Adjusting the gateway channels

why does T-Mobile suck

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