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Streaming on Us

A space to discuss the streaming services we offer through integrated billing: Netflix, Apple, Paramount+, and more.

  • 99 Discussions
  • 379 Replies

99 Discussions

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LkuehnelFirst activity
asked in Streaming on Us

Why does the $6.99 for Apple TV+ show up on my add on charges when I signed up for the FREE Apple TV+ promo?

I was sent the email for the Apple TV+ On us promo and successfully got it my subscription switched from Apple to T-Mobile but when I checked my account, T-Mobile is listing a charge of $6.99 instead of having it listed as “On Us”.As far as I can tell I qualify for the promo, if I do not I wish T-mobile would have not sent me the offer and/or let me know before switching my subscription to them, I’d rather do Apple one if I have to pay.

3
SlimPickens2024
2 days ago
J
jlh80First activity
asked in Streaming on Us

Paramount+

Is T-Mobile still offering the free Paramount plus for year promotion?

3
T
2 days ago
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LindamcgrnFirst activity
asked in Streaming on Us

Netflex how do we get it

Netflex how do we get it 

3
gramps28
Pillar
10 days ago
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Eileen ShaughnessyFirst activity
asked in Streaming on Us

Hulu

I can’t find information on exactly how the new HULU free streaming account works.It says it’s for 12 months and then it requires “consumer action” after that or else they will start charging you for it.So what does that mean?  Am I able to continue the Hulu free from Tmobile after the first 12 months?  Or is it just a free 12 months and that’s it?If I can keep it indefinitely, then what EXACTLY is the consumer action I would have to take at 12 months to stop them from billing me and keep getting it from tmobile?  

2
E
12 days ago
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cschormannFirst activity
posted in Streaming on Us

Feedback for T-Mobile: Reducing benefits

It seems that every time I accept an offer from T-Mobile, the company goes back on it just a little after. I find that very frustrating. Last example: We updated our contract and phones, and it appeared to be a good deal, one factor being that the plan included Netflix. Not two month later, I receive a message from T-Mobile that from now on only Netflix with Ads is included - a downgrade worth roughly $100/year. Yes,  in exchange there is a free year of Hulu, but I really don’t care about that. And also, yes, T-Mobile always said that benefits could change. Unfortunately, this is not the first time something like this happens to me with T-Mobile.In aggregate, the impression I get increasingly is that T-Mobile’s word in its special offers and deals really is not worth much. This is very disappointing.

5
gramps28
Pillar
12 days ago
S
swim4funNovice
asked in Streaming on Us

Hulu not eligible

I had an old Hulu account, but it has not been active for a long time.  When I try to set up the free Hulu with TMobile it says I am not eligible

1
gramps28
Pillar
13 days ago
M
magenta9440521First activity
asked in Streaming on Us

my benefits

Hello I have a business account and can’t access my “explore my benefits” for add ons. Customer service has already tried to help. What’s the deal?

0
M
15 days ago
I
IzziFirst activity
asked in Streaming on Us

Netflix with ad

Hi my Samsung UHDTV Series 8 (8700) says its not compatible with Netflix with ad.

0
I
15 days ago
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mknwebFirst activity
asked in Streaming on Us

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

17
M
16 days ago
S
S24D590First activity
asked in Streaming on Us

Apple TV - Not working

I am not able to use Apple TV On-Us even though it says I am active on my account.  I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.   Anybody else had similar problems or know how to get it easily resolved?

9
A
16 days ago
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grhatt01First activity
asked in Streaming on Us

Hulu

I had been paying for Hulu but realized as a former Sprint customer, I have Hulu through T Mobile.  How do I get my Hulu account set up through T Mobile so I don’t keep paying for it?

14
M
17 days ago
C
cstFirst activity
asked in Streaming on Us

Apple TV + Verification Code

I've tried numerous times to activate my Apple TV + and I never get the verification code to activate. I go through the add-on in T-Mobile website under my account and it generates a redirect to log into Apple TV. When I do stream now, it asks for my phone number and I never receive a confirm code. Apple support says it's a T-Mobile issue and T-Mobile says I need to cancel my subscription subscription. I do have an apple tv account BUT do NOT have an Apple TV + subscription. How do I get past this as both Companies are completely useless.  I even created a new Apple TV account and it is the same issue with an existing account that does NOT have the plus subscription. Any help would be appreciated.

5
tidbits
Pillar
26 days ago
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GTSeattleFirst activity
asked in Streaming on Us

T-Mobile provided Hulu - can users pay gor no ads?

On 1/24/24 T-Mobile will add the ADs Included tier to some of its packages.  Question:  can T-Mobile subscribers accept the free tier and then pay for the upgrade for no ads?

24
S
1 month ago
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Gon FreecssFirst activity
asked in Streaming on Us

Hulu on us

Hi ! I hope this question is understandable. I know with Netflix you can change the plan to the no adds one and pay the remaining on the bill. Does the same work with Hulu? I’m curious because the process to change the plan is not as Netflix. 

0
G
1 month ago
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DorchesterFirst activity
asked in Streaming on Us

Opening AppleTV+ after setting up account?

Just signed up for 6 month free offer, ansered everything, but no account comes up when I try to log in.

0
D
1 month ago
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TexGalFirst activity
asked in Streaming on Us

MLB 2024

I recently redeemed the MLB 2024 offer but are all the local games blacked out? Can’t watch the Astros and only seem to get “1” game per day. All other games required upgraded subscription? if that is case, not a option to “upgrade” through TMO like I do with Netflix? 

1
gramps28
Pillar
1 month ago
S
SSJJFirst activity
asked in Streaming on Us

Trouble creating MLB account

Hey! TMobile is giving away free MLB access.  The catch is that you have to register by April 2nd. I keep trying to create accounts on MLB (have tried multiple browsers and my IOS and it’s showing errors.  Has anyone found a work-around?

5
K
1 month ago
W
WhsnakeRookie
asked in Streaming on Us

streaming masn

Tmobile is not listed on providers when logging in on masn ?

9
N
1 month ago
J
joevidalNovice
asked in Streaming on Us

itunes

Can I watch Apple Tv on iTunes? Thanks 

1
N
1 month ago
S
spadizzleHelper Level 1
asked in Streaming on Us

Netflix Standard without ads?

Changed plan to upgrade to the netflix standard without ads 8.50 extra a month. However Netflix is still stating that I am on this plan still with tmobile?Is this correct?  Bottom line, how do I get rid of ads, pretty sure I signed up properly, its just not reflecting on Netflix’s website

2
M
1 month ago
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Grumpy33First activity
asked in Streaming on Us

Streaming Services Netflix & MLB tv

Extremely happy T-Mobile gives us MLB.tv as part of our phone subscription. However from here on out can you please give it to us at the beginning of Spring Training. So we can watch some spring games. Thanks.Question: Netflix. Me and my uncle share a T-Mobile phone plan. Two lines. We live at different addresses. We are supposed to get 2 screens at the same time Netflix (now with commercials, BOO). I setup the Netflix account from his house. I now get the Netflix error “Your TV isn’t part of the Netflix household for this account” at my address (on my tv). Is there a workaround for this? T-Mobile needs to work with Netflix to fix this error. He is only using 1 screen and I should be able to use 1 screen (even if I live at a different address). T-Mobile needs to make this blatantly obvious to all subscribers. Not just say we give you Netflix. 

1
tidbits
Pillar
1 month ago
S
sooveritFirst activity
asked in Streaming on Us

As a new TM customer, do I have to start using the benefits right away?

As a new TM customer, do I have to start using the benefits right away, or could I start them a few weeks or months later?For example, the AppleTV+ benefit… if I wanted to wait until my current subscription ends at the end of the month, would I still be able to sign up and get the full 6-month promo from T-Mobile, or would it only be 5-months since I waited a month to sign up for the benefit?

0
S
1 month ago
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thomvarmintFirst activity
asked in Streaming on Us

Netflix on us - shared? $8.50 vs $15.49

I signed up for the Standard (no ads) on a Go5G PlusWhen I go to benefits, and look at Netflix’s sight - it shows I should be charged $8.50On my accounts overview I see $15.49 under Netflix as a shared add-on I only want Netflix for my primary line, and I only want to pay $8.50 Anyone else have this issue?

4
B
1 month ago
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magenta8809856First activity
asked in Streaming on Us

I just signed up for the 6 months free Apple TV. It won't let me watch anything though.

How can I just log in on my TV? 

0
M
2 months ago
J
jm612bFirst activity
asked in Streaming on Us

Do I need a 2nd line for free Netflix?

I just called customer care and was told I needed to have a 2nd phone line in order to be eligible for the free Netflix. Is this accurate?

1
N
2 months ago
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