I recently joined a company that offers a discount with T mobile and can’t get my plan/ # enrolled for the discount. No one knew how to do it at T Mobile either, how do you get it added ?
I am the main user of my account, however on DIGITS, the app says there are no account to add on DIGITS.
I had poor signal at my house with sprint, they gave me a magic box (booster) and still had issues so I allowed them to talk me into switching to Tmobile sim card. Tmobile tower is twice as far as the nearest Sprint tower. Terrible signal, jitter as high as 875 ms, signal is ~ -120 dBm. No one from Tmobile will talk to me, Sprint has limited access to Tmobile networks and systems and can’t help. I need a Tmobile booster, but because I still have a Sprint account I am stuck!! I don’t care if I switch accounts to Tmobile, but I’m not able to pay off the phone. I need to switch with everything the same or better and for them to give me a booster please!!!? With Sprint I had a booster, now I’m on a tower twice as far and it’s terrible signal at my house. Sprint customer care is unable to do anything but write tickets that go off and get closed out or no follow thru. Also, my text to emails are now all messed up and again, Tmobile refuses to talk to me and Sprint unable to help. Literally i
I have an S20 FE 5G phone that was recently upgraded to Android 12. I understand that there is a very dangerous 2G vulnerability called "Stingray". Is it possible to block or disable 2G on my phone?
I constantly use up my hotspot data on my phone. Does the T-mobile network allow USB tethering through my T-mobile phone?
My wireless home internet is in zip code 70117 I have had T-Mobile as my phone carrier for over ten years. Last year I switched my home internet to T-Mobile wireless. ATT, my previous provider was unable to give me upload speed sufficient to support my home security system. The T-mobile wireless gateway was easy to set up and has provided good upload speed, usually between 10 and 25 megabits/sec. In the past six weeks though, download speed has dropped off badly. Betweeen 4:00 pm and 9:00 pm the download speed drops to under 2 megabits per second and frequently stops altogether. This is when I get home from work, the time I want to catch up on the news and be entertained. I have discussed the problem with T-Mobile tech support and they told me the problem has to do with the volume of internet traffic at those times. This would seem to be the case as the speeds pick up later in the evening and will hit 40 megabits per second when I have checked it at 4:00 am. This problem will not go aw
Is there an easy way to convert my prepaid sim to an eSIM on a Pixel 5? I've seen older questions on this topic, but I'd like to know if there is a way this can be done easily in 2022, without contacting support or going into a store.
Hi, I am trying to pay my account for prepaid. I input all the information and when i get to the zipcode section, the webpage tells me the zipcode I enter is “invalid”. I am paying with a foriegn card. I have done this in the past with no problem and the payment page even allows my country to be selected. Ordinarily i would think that there is a restriction on a foriegn card being used, but the page allows other countries to be selected and i have paid this way in the past. Is T-Mobile using only US database for zipcode verification on transactions? Any help on how to pay this is appreciated. Thanks, FB
Anyone know how to connect devices like TVs and computers to new T-MOBILE Wi-Fi? I can only get my one TV on with Ethernet cable. If I try to connect to Wi-Fi (which signal says is excellent) via password it keeps telling me password is wrong. Only works on phones. Gonna cancel damn thing If I can’t connect anything to it! Grrr
i pay every 15th of the month im tryign to find out what date does my data cycle restart
this phone company is been a member for over 15 years just want my last payment returned since I can’t text
I need to contact someone in the United States for Customer Service. I refuse to speak with the global helpdesk. They are a complete time waste. Is there a direct number to local customer service or do you just keep dialing and hope you hit the right team member?
Hi. I recently missed my payment arrangement payment. Now, my lines are suspended. Can I pay the past due, can I make another arrangement? I'll make sure I pay on time!! COVID had me missing clients and my check was short. TY
How can I get a copy of text messages from one of my lines?
I am moving next month about 30 minutes away and wondering if anyone else has dealt with moving and transferring internet services? I’m freaking out as I just switched to T mobile and don’t wanna get told “no.”thanks!
Hi, I am a long time customer looking to upgrade to Max plan and really appreciate a hook up code for existing customer. Sending this humble request to message me code for existing customer if anyone has one. Thank you.
I recently got a new ipad, did my research, and everything I could find online from both apple and T-Mobile says that I should be able to just take the SIM card out of my old iPad and put it into the new one.I did that, but the Cellular Service tab in Settings isn’t activated and I can’t figure out what the problem is. For reference, the SIM is going from a 5th Generation iPad to a 6th Generation.
do i need to add an extra line for an ipad
Hi, I recently changed phones and I have only been able to connect to H+ data. The new phone is a Nord N10 5G and it was purchased unlocked from the Oneplus store. When we switched, we simply took the sim card from the old phone and inserted to the new phone. We’ve tried all the troubleshooting tips from the webpage but have been unable to fix the issue (restarting, turning on/off airplane and data, resetting APN to default, etc). What could be causing the issue and how can we fix it?
The rebates website for t-mobile says to type in a 15 digit IMEI, however, audio devices don’t have IMEIs because they are not phones so I’m not able to get my rebate. I feel as if this was purposely done so I wouldn’t actually get offer.
I currently have an iphone 8 and was wondering if I need to upgrade to a newer iphone when 5G is rolled out? Thanks, Eric
Who are you Britney Spears? All one need to do is google “oops we hit a snag, Tmobile” and you will see that Tmobile has never fixed the issue with upgrading online. I’ve been fighting with customer support all week on this, and every representative has told me “we did not know about this” and NOW ….. I am being told “we fixed the issue” --- and I am STILL experiencing the issue. I feel CRAZY. Like I am being gaslit by reps at Tmobile. I keep being told “were sorry to hear you’re thinking of leaving t mobile, but we cannot offer you anything” -- This is an issue that prevented me from upgrading in 2019/2020 to iphone 12. Because these phones are expensive, I thought “well, I will hold on to this 6s as long as I can, if I cannot upgrade” Behold iPhone 13. Now is the time to officially upgrade (because my 6s is becoming more of a dinosaur) - I go to tmobile.com and go through the upgrade process and then BAM …. We hit a snag.
I disabled some services yet my account says my bill has gone up. Neither iPhone nor iPad mobile apps are working (tried multiple things) so I can only get into the website where there is no chat help option and I spend my whole work break waiting on hold for mobile & no longer have time to talk. Tried twitter & nobody is responding. I’m so aggravated I’m ready to look for another carrier who can be reached by more than one method.
My PHONE has been disabled(turned off by SPRINT) and I would like to order new one to have it delivered, is it possible. And, has the deadline for making the change been extended?
Does my Magenta plan cover using Face Time overseas, specifically Turkey and Romania? I would be the one initiating the call to one of those two countries. The person being called reported he/she had trouble connecting to another meeting platform. I do NOT want to make the call if there is any chance I would be charged for it. Thanks in advance, anyone out there who knows. I could not find the answer to my satisfaction on the T Mobile website.
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