FragranceNet Reviews 98,196

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent prices on authentic products, with many noting significant savings compared to other retailers. People appreciate the quick shipping, easy online selection, and the variety of fragrances available, including both mainstream and high-end brands. Consumers also value the option to purchase testers at reduced prices. Consumers highlight the prompt delivery and careful packaging, which prevents damage during shipping. The company's commitment to customer satisfaction is evident in its responsive customer service, which quickly addresses any processing or shipping inquiries. While opinions on specific orders may vary, the overall consensus is that the company provides a reliable service with quality products.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great site with great product offerings with amazing pricing. Sometimes slow with delivery. Always slow when I’d like it quick. Not much communication when shipping is delayed, but they take your mo... See more

Company replied

Rated 4 out of 5 stars
Verified

I've been buying from Fragrance.Net for many years now and have usually been very pleased with the products, the value, and the quality of delivery. However, this time my order was a gift with a Gif... See more

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Rated 4 out of 5 stars
Verified

Fragrancenet.com are really attentive when there is any issue withan order. I noticed my order hadn't updated in about a week so I emailed them directly thru the website and I got response about the d... See more

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Rated 4 out of 5 stars
Verified

Received items as ordered….especially an item which was hard to find anywhere else. Delivery took a little longer than expected…

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Rated 3 out of 5 stars
Verified

Have purchased several times from Fragrance.net. When good, its EXCELLENT- when not... its a major disappointment. Be prepared to make a big purchase & be patient about delivery...., to avoid heft... See more

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Rated 3 out of 5 stars
Verified

I placed an order on September 2 and it arrived on September 16. That processing time is incredibly slow. I am satisfied with the actual product; however, it came without cellophane wrapping and the a... See more

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Rated 5 out of 5 stars

FragranceNet always keeps me up to date and in the know about upcoming deals, prices, and extra rewards. Their communication makes it easy to catch the best offers, and I’ve even received surprise gi... See more

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Rated 3 out of 5 stars

I have ordered from Fragrancenet.com twice. Both times the orders get shipped and end up with multiple "sortation delays" at my local UPS facility. Mind you that none of the other +100 shipments I'v... See more

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Rated 5 out of 5 stars
Verified

Always receive quality items. Fragrances smell newer than what is available in most stores. My most recent example is my purchase of Gucci Bloom. Much better quality at much lower price than my previo... See more

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Rated 5 out of 5 stars
Verified

Im getting the original perfumes. They have an excellent rewards and options. The product comes on time and in good condition. I only good like to sometimes when they have good customers they could se... See more

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Rated 3 out of 5 stars
Verified

I just received 3 perfumes I bought here, Givenchy Gentleman Reserve Privee, Azzaro Parfum and Azzaro Wanted By Night, BUT!!!! AZZARO WANTED BY NIGHT IS FAKE! 💔 Legit Wanted By Night is metalic sm... See more

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Rated 5 out of 5 stars
Verified

I love FragranceNet! Their selection is great, their shipping is reasonably quick, not super duper quick, but well within the limit of what is acceptable. I don't mind that it takes them a couple days... See more

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Rated 5 out of 5 stars
Verified

Though I wasn’t happy with my recent order because I felt like they weren’t authentic. I do order from here pretty often and usually satisfied. I had to return the Burberry goddess and the Marley De b... See more

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Rated 3 out of 5 stars
Verified

Products are good... but support not very much! I ordered almost worth $500 products and I was requesting atomizer so I can use with the purchased products... but no... even at bigger showrooms we can... See more

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Rated 5 out of 5 stars

I have purchased many perfumes as well as colognes for myself and ny family over the e last few years. Quick shipping and easy selection online. I use The app and that helps a lot. Never had a damage... See more

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Rated 5 out of 5 stars
Verified

Always delivered what they promised! Perfume is real, not substitute. I know what I am ordering, because I have a great nose for smell, and they always send me what I am expect. Price is good. Travel... See more

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Rated 5 out of 5 stars
Verified

Great prices on legit products! I have ordered many things from this site and they are always the real deal. *Mascaras, moisturizers, perfumes and colognes. I save so much money by purchasing from her... See more

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Rated 5 out of 5 stars
Verified

I’ve purchased many times from fragrance.net. All transaction have been excellent. Follow up from customer service issue are also addressed to my satisfaction. I’ll continue to purchase from the... See more

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Rated 5 out of 5 stars
Verified

I ordered Burberry, Brett Shear, and it was supposed to arrive on a Monday, but it arrived on a Thursday which was at least four days early. The fragrance came in a nice box and smells absolutely wond... See more

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Rated 5 out of 5 stars
Verified

I like the fact that the perfume comes in a few days. This last time I ordered the tester of the Versace Christal Noir, I usually get the travel spray, which smells really good, but the tester smelled... See more

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Rated 5 out of 5 stars
Verified

I recently bought a cologne that my wife had gotten me and that I loved. I did my google research and came upon FragranceNet and hadn’t yet used it till now. Let me say that my cologne was at an amazi... See more

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Rated 5 out of 5 stars
Verified

I absolutely love the fragrances I have bought so far, but for the Marc Jacobs scents. They smelled rather awful with exception of Daisy, which was okay. The Burberry and Versace are fantastic scents.... See more

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Rated 5 out of 5 stars
Verified

Products are shipped fast! Great quality of perfumes/colognes at reasonable prices especially when there’s the option to get the “tester” and save even more on your favorite perfume/cologne!

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Rated 5 out of 5 stars
Verified

I personally always have a great experience when purchasing perfume from fragrance.net. They offer a nice variety of fragrances. The prices are great,and products are well packaged and shipped out qui... See more

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Rated 5 out of 5 stars
Verified

My purchase was for my best friend birthday💕She mentioned that she loves it and didn’t have the blush fragrance. She is now in collecting different parfums. The shipping was free and timely. I signed... See more

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Rated 5 out of 5 stars
Verified

Offers a variety of scents by original designers. Turn around time is good and always packaged well as to avoid breakage. Always have a good experience thru fragrance net.

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Rated 5 out of 5 stars
Verified

You're the best option to get a wide variety of perfumes with great discounts! So far I haven't had any bad experience Something to improve? I would like to have a faster delivery

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Rated 3 out of 5 stars
Verified

Could do a better job on shipping product. Package needed better packing. One side of package was crushed because of a lack of packing material. I was lucky that the product was on the other side o... See more

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Rated 5 out of 5 stars
Verified

Fragrance.net is a user friendly website. It's simple and clear regarding product and pricing. Delivery was timely. I would definitely recommend using them.

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Rated 5 out of 5 stars
Verified

Good prices made ordering esay and shipping was right on time! Wonderful perfumes from years ago! Takes me back in time. Nothing overbearing. Soft scents.

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Rated 5 out of 5 stars
Verified

I experience quick shipping every time. Great, authentic fragrances. I buy all of my perfumes here if they are available. I also buy sample sizes to keep in my purse.

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Rated 5 out of 5 stars
Verified

Legit company. Variety of quality products. I've had no issues with them and have purchased from them multiple times. They usually have good deals and offers that I get through email. I recommend... See more

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Rated 5 out of 5 stars
Verified

Great experience every time I shop here. Every single shipment has arrived within the given time frame delivery. Authentic fragrances. And they always give a good promotion!! Thanks fragrance net!

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Rated 5 out of 5 stars
Verified

Oftentimes this website makes discounts on fragrances. The fragrances I ordered came as expected. No damages. I like the smell all of them. I will order again and recommend to others.

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Rated 3 out of 5 stars
Verified

It, sadly, doesn't last more than a few hours. I'm very disappointed about that. But, I love the scent and my order arrived in a timely manner and in good condition. It's way to expensive, though, for... See more

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Rated 5 out of 5 stars
Verified

They send an email coupon on a timely basis. You can apply coupon to any purchase. Delivery is timely with good tracking updates during the transport process.

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Rated 5 out of 5 stars

I already did a review for the company in general, and said a bunch of nice things, they are simply great! Then I touchedthe wrong button on the computer , and "lost" the page when I was working o... See more

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Rated 5 out of 5 stars
Verified

Absolutely amazing! Can’t believe I have a real bottle of Bvlgari Aqva in 2025! I was skeptical until I sprayed my cologne. Absolutely amazing. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

I've made ALL of my perfume/cologne purchases from Fragrancenet.com, ONLY, for several years now. They offer a wide range of REAL, AUTHENTIC fragrances from the usual "drugstore brands" to the "hig... See more

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Rated 5 out of 5 stars
Verified

Fasting shipping and good customer service. I’ve never had an issue using the website and the discounts are some of the best I’ve seen on a consistent basis.

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Rated 5 out of 5 stars
Verified

I have been purchasing products from FragranceNet for many years now, service has always been great and products as advertised. Would gladly recommend.

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Rated 5 out of 5 stars
Verified

Men's cologne. This company is true to their word regarding product satisfaction, arrival date, and follow through. The large selection of fragrances and pricing is unbeatable. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

This has been a reliable company. My latest purchase was as I expected, a good price, and arrived in a timely manner.

Company replied

Rated 5 out of 5 stars
Verified

After first package was not received. Second package got here in record time. Have been a loyal client for close to 20 years. Have saved thousands on Sisley and SK11.

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Rated 5 out of 5 stars
Verified

Best perfume store online ever, I m buying from FragranceNet for years, prices and delivery are always the best Patty

Company replied

Rated 4 out of 5 stars
Verified

Product was cheaper compared to other vendors. Product arrived in good condition. Shipping and delivery time need a lot of improvement.

Company replied

Rated 5 out of 5 stars
Verified

I was really impressed with quick response and resolution of my return. Thank you for being a great customer service. Impressed!

Company replied

Rated 5 out of 5 stars
Verified

You guys always have what I'm looking for. Prices are reasonable & shipping is quick.

Company replied

Rated 5 out of 5 stars
Verified

Great discounts, easy to use, and a wide selection of products. Delivery was quick and the items were well packaged.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order. Arrived in a timely manner. Beautiful bottle of perfume and smells lovely.

Company replied

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Company details

  1. #22 of 44 best companies in Perfume Store
  2. #20 of 29 best companies in Cosmetics and Perfumes Supplier
  3. #27 of 46 best companies in Cosmetics Store
  4. #18 of 30 best companies in Flavours, Fragrances and Aroma Supplier
  5. #20 of 45 best companies in Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

I would give zero stars if I could

I would give zero stars if I could. I placed an order on September 17th with FragranceNet, giving more than enough time for delivery. They shipped it with CDL — a carrier that is completely unreliable. My package last scanned in Kearny, NJ on September 22nd and then vanished. First CDL claimed they never received it, then they said it was lost. Nothing but contradictions and lies.

When I contacted FragranceNet, they admitted the order was lost and said they would reship. Instead of doing the right thing and expediting the replacement with a reliable carrier, they sent it again with CDL and showed no urgency whatsoever. They even told me that “expedited” shipping could take 7 business days — yet nowhere on their site does it say that, and how does expedited take longer than standard shipping? To top it off, I was told if I didn’t like it, I could just cancel.

Every interaction was lackluster, with zero urgency or care for the fact that I needed this package by Monday before international travel. I’ve been a loyal customer, but after this I will never order from them again. Their customer service is dismissive, their shipping partners are unreliable, and they take no accountability. Save yourself the frustration — shop elsewhere with a company that actually values its customers.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I always love ordering my perfumes…

I always love ordering my perfumes especially the testers from fragrancenet. Great service and great prices always.

September 16, 2025
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you consistently love ordering your perfumes, especially the testers, from us! It's great to know you appreciate our service and prices.

customer service

Rated 5 out of 5 stars
Verified

Highly professional service

Highly professional service, competitive pricing, and quick delivery make this site excellent for your needs.

September 16, 2025
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you find our service highly professional, our pricing competitive, and our delivery quick! We appreciate your positive feedback.

customer service

Rated 5 out of 5 stars
Verified

Best perfume house

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

Very happy with my order

Easy to order. Arrived in a timely manner. Beautiful bottle of perfume and smells lovely.

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We're so glad ordering was easy, and your perfume arrived promptly. We appreciate your feedback on the beautiful bottle and lovely scent!

customer service

Rated 5 out of 5 stars
Verified

Im getting the original perfumes

Im getting the original perfumes. They have an excellent rewards and options. The product comes on time and in good condition. I only good like to sometimes when they have good customers they could send some examples to even help to decide if we as customers would like to by more.

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you are satisfied with your orders and appreciate our rewards program. We're also glad the product arrives on time and in good condition. We value your suggestion about sending samples to help customers discover new fragrances.

customer service

Rated 5 out of 5 stars
Verified

The price was great

The price was great! And I received it very quickly. Very satisfied with my purchase.

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We're delighted you were very satisfied with your purchase, the great price, and the quick delivery! We appreciate your positive feedback.

customer service

Rated 4 out of 5 stars
Verified

Good deals

Great site with great product offerings with amazing pricing. Sometimes slow with delivery. Always slow when I’d like it quick. Not much communication when shipping is delayed, but they take your money right away.

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are glad you find value in our offerings and pricing. We sincerely apologize for the delivery delays and communication issues. We are working to improve our shipping times and notifications. We will forward your comments to the appropriate department to help improve the customer experience.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

You guys always have what I'm looking…

You guys always have what I'm looking for. Prices are reasonable & shipping is quick.

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you can always find what you're looking for with us! We appreciate your positive feedback regarding our reasonable prices and quick shipping.

customer service

Rated 5 out of 5 stars
Verified

Delivered earlier than expected just in…

Delivered earlier than expected just in time for vacation.

September 16, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that your order arrived promptly! Thank you for letting us know; we hope you have a wonderful vacation.

customer service

Rated 5 out of 5 stars
Verified

Fast and reliable

Fast, reliable and fair discount.

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you found our service fast and reliable, and we appreciate your feedback on the discount provided.

customer service

Rated 1 out of 5 stars
Verified

I ordered cologne and was billed twice…

I ordered cologne and was billed twice for the same item.

September 5, 2025
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the difficulty you experienced with your recent order and any inconvenience this has caused. We appreciate your feedback and take all customer concerns seriously, as your satisfaction is our top priority.
According to our records, you contacted us by phone and we resolved the issue by issuing a refund to your original payment method. A refund typically will post to your account in 3-7 business days (depending on your bank).
Please don't hesitate to contact us if you need any further assistance.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

Exactly what I was looking for.

Exactly what I was looking for and was delivered in a timely manner.

September 12, 2025
FragranceNet logo

Reply from FragranceNet

We're so glad to hear that you found exactly what you were looking for, and that it was delivered in a timely manner!

customer service

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