Great site with great product offerings with amazing pricing. Sometimes slow with delivery. Always slow when I’d like it quick. Not much communication when shipping is delayed, but they take your mo... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.
Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.We only carry genuine brand name perfumes, colognes and beauty products.
900 Grand Blvd, 11729, Deer Park
Replied to 99% of negative reviews
Typically replies within 24 hours
I would give zero stars if I could. I placed an order on September 17th with FragranceNet, giving more than enough time for delivery. They shipped it with CDL — a carrier that is completely unreliable. My package last scanned in Kearny, NJ on September 22nd and then vanished. First CDL claimed they never received it, then they said it was lost. Nothing but contradictions and lies.
When I contacted FragranceNet, they admitted the order was lost and said they would reship. Instead of doing the right thing and expediting the replacement with a reliable carrier, they sent it again with CDL and showed no urgency whatsoever. They even told me that “expedited” shipping could take 7 business days — yet nowhere on their site does it say that, and how does expedited take longer than standard shipping? To top it off, I was told if I didn’t like it, I could just cancel.
Every interaction was lackluster, with zero urgency or care for the fact that I needed this package by Monday before international travel. I’ve been a loyal customer, but after this I will never order from them again. Their customer service is dismissive, their shipping partners are unreliable, and they take no accountability. Save yourself the frustration — shop elsewhere with a company that actually values its customers.
Great delivery and good perks to being a vip
Reply from FragranceNet
I always love ordering my perfumes especially the testers from fragrancenet. Great service and great prices always.
Reply from FragranceNet
Highly professional service, competitive pricing, and quick delivery make this site excellent for your needs.
Reply from FragranceNet
Easy to order. Arrived in a timely manner. Beautiful bottle of perfume and smells lovely.
Reply from FragranceNet
Im getting the original perfumes. They have an excellent rewards and options. The product comes on time and in good condition. I only good like to sometimes when they have good customers they could send some examples to even help to decide if we as customers would like to by more.
Reply from FragranceNet
The price was great! And I received it very quickly. Very satisfied with my purchase.
Reply from FragranceNet
Great site with great product offerings with amazing pricing. Sometimes slow with delivery. Always slow when I’d like it quick. Not much communication when shipping is delayed, but they take your money right away.
Reply from FragranceNet
You guys always have what I'm looking for. Prices are reasonable & shipping is quick.
Reply from FragranceNet
Reply from FragranceNet
Delivered earlier than expected just in time for vacation.
Reply from FragranceNet
I ordered cologne and was billed twice for the same item.
Reply from FragranceNet
Exactly what I was looking for and was delivered in a timely manner.
Reply from FragranceNet
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.