No Gift Message Attached
I've been buying from Fragrance.Net for many years now and have usually been very pleased with the products, the value, and the quality of delivery.
However, this time my order was a gift with a Gift Enclosure clearly written out, yet the recipient eventually had to call me to ask if I'd sent the gift--there was no Enclosure.
I doubt you're so overwhelmed with orders to have overlooked this so am understandably a little ticked off.
Reply from FragranceNet
We sincerely apologize that the gift message was missing from your order. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. We will forward your comments to the appropriate department to help improve the customer experience. We appreciate your patience and understanding and have issued an additional 15% discount on your order to the original method of payment. We apologize for any inconvenience this matter may have caused
Thank you,
Customer Service