FragranceNet Reviews 98,227

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent prices on authentic products, with many noting significant savings compared to other retailers. People appreciate the quick shipping, easy online selection, and the variety of fragrances available, including both mainstream and high-end brands. Consumers also value the option to purchase testers at reduced prices. Consumers highlight the prompt delivery and careful packaging, which prevents damage during shipping. The company's commitment to customer satisfaction is evident in its responsive customer service, which quickly addresses any processing or shipping inquiries. While opinions on specific orders may vary, the overall consensus is that the company provides a reliable service with quality products.

Based on these reviews

Rated 4 out of 5 stars
Verified

Great site with great product offerings with amazing pricing. Sometimes slow with delivery. Always slow when I’d like it quick. Not much communication when shipping is delayed, but they take your mo... See more

Company replied

Rated 4 out of 5 stars
Verified

I've been buying from Fragrance.Net for many years now and have usually been very pleased with the products, the value, and the quality of delivery. However, this time my order was a gift with a Gif... See more

Company replied

Rated 4 out of 5 stars
Verified

Fragrancenet.com are really attentive when there is any issue withan order. I noticed my order hadn't updated in about a week so I emailed them directly thru the website and I got response about the d... See more

Company replied

Rated 4 out of 5 stars
Verified

Received items as ordered….especially an item which was hard to find anywhere else. Delivery took a little longer than expected…

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Rated 3 out of 5 stars
Verified

Have purchased several times from Fragrance.net. When good, its EXCELLENT- when not... its a major disappointment. Be prepared to make a big purchase & be patient about delivery...., to avoid heft... See more

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Rated 3 out of 5 stars
Verified

I placed an order on September 2 and it arrived on September 16. That processing time is incredibly slow. I am satisfied with the actual product; however, it came without cellophane wrapping and the a... See more

Company replied

Rated 5 out of 5 stars

FragranceNet always keeps me up to date and in the know about upcoming deals, prices, and extra rewards. Their communication makes it easy to catch the best offers, and I’ve even received surprise gi... See more

Company replied

Rated 3 out of 5 stars

I have ordered from Fragrancenet.com twice. Both times the orders get shipped and end up with multiple "sortation delays" at my local UPS facility. Mind you that none of the other +100 shipments I'v... See more

Company replied

Rated 5 out of 5 stars
Verified

Always receive quality items. Fragrances smell newer than what is available in most stores. My most recent example is my purchase of Gucci Bloom. Much better quality at much lower price than my previo... See more

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Rated 5 out of 5 stars
Verified

Im getting the original perfumes. They have an excellent rewards and options. The product comes on time and in good condition. I only good like to sometimes when they have good customers they could se... See more

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Rated 3 out of 5 stars
Verified

I just received 3 perfumes I bought here, Givenchy Gentleman Reserve Privee, Azzaro Parfum and Azzaro Wanted By Night, BUT!!!! AZZARO WANTED BY NIGHT IS FAKE! 💔 Legit Wanted By Night is metalic sm... See more

Company replied

Rated 5 out of 5 stars
Verified

I love FragranceNet! Their selection is great, their shipping is reasonably quick, not super duper quick, but well within the limit of what is acceptable. I don't mind that it takes them a couple days... See more

Company replied

Rated 5 out of 5 stars
Verified

Though I wasn’t happy with my recent order because I felt like they weren’t authentic. I do order from here pretty often and usually satisfied. I had to return the Burberry goddess and the Marley De b... See more

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Rated 3 out of 5 stars
Verified

Products are good... but support not very much! I ordered almost worth $500 products and I was requesting atomizer so I can use with the purchased products... but no... even at bigger showrooms we can... See more

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Rated 5 out of 5 stars

I have purchased many perfumes as well as colognes for myself and ny family over the e last few years. Quick shipping and easy selection online. I use The app and that helps a lot. Never had a damage... See more

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Rated 5 out of 5 stars
Verified

Always delivered what they promised! Perfume is real, not substitute. I know what I am ordering, because I have a great nose for smell, and they always send me what I am expect. Price is good. Travel... See more

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Rated 5 out of 5 stars
Verified

Great prices on legit products! I have ordered many things from this site and they are always the real deal. *Mascaras, moisturizers, perfumes and colognes. I save so much money by purchasing from her... See more

Company replied

Rated 5 out of 5 stars
Verified

I’ve purchased many times from fragrance.net. All transaction have been excellent. Follow up from customer service issue are also addressed to my satisfaction. I’ll continue to purchase from the... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered Burberry, Brett Shear, and it was supposed to arrive on a Monday, but it arrived on a Thursday which was at least four days early. The fragrance came in a nice box and smells absolutely wond... See more

Company replied

Rated 5 out of 5 stars
Verified

I like the fact that the perfume comes in a few days. This last time I ordered the tester of the Versace Christal Noir, I usually get the travel spray, which smells really good, but the tester smelled... See more

Company replied

Rated 5 out of 5 stars
Verified

I recently bought a cologne that my wife had gotten me and that I loved. I did my google research and came upon FragranceNet and hadn’t yet used it till now. Let me say that my cologne was at an amazi... See more

Company replied

Rated 5 out of 5 stars
Verified

I absolutely love the fragrances I have bought so far, but for the Marc Jacobs scents. They smelled rather awful with exception of Daisy, which was okay. The Burberry and Versace are fantastic scents.... See more

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Rated 5 out of 5 stars
Verified

Products are shipped fast! Great quality of perfumes/colognes at reasonable prices especially when there’s the option to get the “tester” and save even more on your favorite perfume/cologne!

Company replied

Rated 5 out of 5 stars
Verified

I personally always have a great experience when purchasing perfume from fragrance.net. They offer a nice variety of fragrances. The prices are great,and products are well packaged and shipped out qui... See more

Company replied

Rated 5 out of 5 stars
Verified

My purchase was for my best friend birthday💕She mentioned that she loves it and didn’t have the blush fragrance. She is now in collecting different parfums. The shipping was free and timely. I signed... See more

Company replied

Rated 5 out of 5 stars
Verified

Offers a variety of scents by original designers. Turn around time is good and always packaged well as to avoid breakage. Always have a good experience thru fragrance net.

Company replied

Rated 5 out of 5 stars
Verified

You're the best option to get a wide variety of perfumes with great discounts! So far I haven't had any bad experience Something to improve? I would like to have a faster delivery

Company replied

Rated 3 out of 5 stars
Verified

Could do a better job on shipping product. Package needed better packing. One side of package was crushed because of a lack of packing material. I was lucky that the product was on the other side o... See more

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Rated 5 out of 5 stars
Verified

Fragrance.net is a user friendly website. It's simple and clear regarding product and pricing. Delivery was timely. I would definitely recommend using them.

Company replied

Rated 5 out of 5 stars
Verified

Good prices made ordering esay and shipping was right on time! Wonderful perfumes from years ago! Takes me back in time. Nothing overbearing. Soft scents.

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Rated 5 out of 5 stars
Verified

I experience quick shipping every time. Great, authentic fragrances. I buy all of my perfumes here if they are available. I also buy sample sizes to keep in my purse.

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Rated 5 out of 5 stars
Verified

Legit company. Variety of quality products. I've had no issues with them and have purchased from them multiple times. They usually have good deals and offers that I get through email. I recommend... See more

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Rated 5 out of 5 stars
Verified

Great experience every time I shop here. Every single shipment has arrived within the given time frame delivery. Authentic fragrances. And they always give a good promotion!! Thanks fragrance net!

Company replied

Rated 5 out of 5 stars
Verified

Oftentimes this website makes discounts on fragrances. The fragrances I ordered came as expected. No damages. I like the smell all of them. I will order again and recommend to others.

Company replied

Rated 3 out of 5 stars
Verified

It, sadly, doesn't last more than a few hours. I'm very disappointed about that. But, I love the scent and my order arrived in a timely manner and in good condition. It's way to expensive, though, for... See more

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Rated 5 out of 5 stars
Verified

They send an email coupon on a timely basis. You can apply coupon to any purchase. Delivery is timely with good tracking updates during the transport process.

Company replied

Rated 5 out of 5 stars

I already did a review for the company in general, and said a bunch of nice things, they are simply great! Then I touchedthe wrong button on the computer , and "lost" the page when I was working o... See more

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Rated 5 out of 5 stars
Verified

Absolutely amazing! Can’t believe I have a real bottle of Bvlgari Aqva in 2025! I was skeptical until I sprayed my cologne. Absolutely amazing. Thank you!

Company replied

Rated 5 out of 5 stars
Verified

I've made ALL of my perfume/cologne purchases from Fragrancenet.com, ONLY, for several years now. They offer a wide range of REAL, AUTHENTIC fragrances from the usual "drugstore brands" to the "hig... See more

Company replied

Rated 5 out of 5 stars
Verified

Fasting shipping and good customer service. I’ve never had an issue using the website and the discounts are some of the best I’ve seen on a consistent basis.

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Rated 5 out of 5 stars
Verified

I have been purchasing products from FragranceNet for many years now, service has always been great and products as advertised. Would gladly recommend.

Company replied

Rated 5 out of 5 stars
Verified

Men's cologne. This company is true to their word regarding product satisfaction, arrival date, and follow through. The large selection of fragrances and pricing is unbeatable. Highly recommend.

Company replied

Rated 5 out of 5 stars
Verified

This has been a reliable company. My latest purchase was as I expected, a good price, and arrived in a timely manner.

Company replied

Rated 5 out of 5 stars
Verified

After first package was not received. Second package got here in record time. Have been a loyal client for close to 20 years. Have saved thousands on Sisley and SK11.

Company replied

Rated 5 out of 5 stars
Verified

Best perfume store online ever, I m buying from FragranceNet for years, prices and delivery are always the best Patty

Company replied

Rated 4 out of 5 stars
Verified

Product was cheaper compared to other vendors. Product arrived in good condition. Shipping and delivery time need a lot of improvement.

Company replied

Rated 5 out of 5 stars
Verified

I was really impressed with quick response and resolution of my return. Thank you for being a great customer service. Impressed!

Company replied

Rated 5 out of 5 stars
Verified

You guys always have what I'm looking for. Prices are reasonable & shipping is quick.

Company replied

Rated 5 out of 5 stars
Verified

Great discounts, easy to use, and a wide selection of products. Delivery was quick and the items were well packaged.

Company replied

Rated 5 out of 5 stars
Verified

Easy to order. Arrived in a timely manner. Beautiful bottle of perfume and smells lovely.

Company replied

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Company details

  1. #22 of 43 best companies in Perfume Store
  2. #20 of 29 best companies in Cosmetics and Perfumes Supplier
  3. #27 of 46 best companies in Cosmetics Store
  4. #19 of 31 best companies in Flavours, Fragrances and Aroma Supplier
  5. #18 of 43 best companies in Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98K reviews

5-star
4-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Always Keeps Me Updated on the Best Prices”

FragranceNet always keeps me up to date and in the know about upcoming deals, prices, and extra rewards. Their communication makes it easy to catch the best offers, and I’ve even received surprise gifts with two out of my three orders—which shows how much they value their customers. The ordering process is smooth, shipping is reliable, and the products are always authentic. At this point, I only want to use FragranceNet for my online fragrance purchases because they’ve earned my trust in every way.

September 24, 2025
Unprompted review
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you appreciate our updates and offers. It's great to know the ordering process is smooth and shipping is reliable for you. We value your trust and are delighted to be your preferred choice for fragrance purchases. Thanks for your feedback!

customer service

Rated 5 out of 5 stars
Verified

Easy payments

Easy payments

September 15, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

Great quality and service

I always look forward to receiving my FragranceNet packages!

September 4, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you always look forward to receiving your packages from us! Thank you for your wonderful feedback; we appreciate it.

customer service

Rated 3 out of 5 stars

Something is off in their shipping department

I have ordered from Fragrancenet.com twice. Both times the orders get shipped and end up with multiple "sortation delays" at my local UPS facility. Mind you that none of the other +100 shipments I've ordered from other retailers have had this issue, yet I'm 0/2 with Fragrancenet.com. If you reach out to their customer service to help rectify the issue, their response is along the lines of "you gave us an incorrect address, but we're happy to refund your purchase". Fragrancenet.com has quality products at a great price, they just need to get a handle on their shipping.

September 24, 2025
Unprompted review
FragranceNet logo

Reply from FragranceNet

We sincerely apologize for the difficulty you have experienced with your recent orders and for, any inconvenience this matter may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We strive to provide a seamless and positive experience for all our customers, and we're sorry that we fell short in this instance. We appreciate your patience and understanding and a member of our customer service team will reach out to further assist you.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

All my purchases have been great

All my purchases have been great

September 11, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you've had great experiences with your purchases. Thank you for your positive feedback; we appreciate it.

customer service

Rated 5 out of 5 stars
Verified

Excellent service

Great discounts, easy to use, and a wide selection of products. Delivery was quick and the items were well packaged.

September 12, 2025
FragranceNet logo

Reply from FragranceNet

We're so glad you find our site easy to use with great discounts and a wide selection, and that your items arrived quickly and well-packaged!

customer service

Rated 5 out of 5 stars
Verified

Good price

Good price, fast delivery
Thank you

September 11, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback! We are so glad you were happy with the good price, and fast delivery. Thank you!

customer service

Rated 5 out of 5 stars
Verified

Timely shipping

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

Everything was in good condition

Everything was in good condition

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that everything was in good condition. Thank you for your positive feedback; we appreciate it.

customer service

Rated 5 out of 5 stars
Verified

I love the prices and the items

I love the prices and the items

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your positive feedback and are so glad that you love the prices and the items that we offer. Thank you for sharing.

customer service

Rated 5 out of 5 stars
Verified

The quality of the products

The quality of the products, the fast shipping and just overall all good services that have been provided.

September 11, 2025
FragranceNet logo

Reply from FragranceNet

We're so happy to hear you're pleased with the product quality, fast shipping, and overall service! We appreciate you taking the time to leave us feedback.

customer service

Rated 4 out of 5 stars
Verified

great prices for brand name product.

got exactly what I wanted at a great price. just took a bit for it to get to me.

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you got what you wanted at a great price! We apologize that it took a bit longer to get to you. Thanks for your feedback.

customer service

Rated 5 out of 5 stars
Verified

Great smells

Great smells

September 13, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your feedback and are pleased you are satisfied with our service.

Thank you,

Customer Service

Rated 5 out of 5 stars
Verified

I’ve purchased many times, all excellent transaction's.

I’ve purchased many times from fragrance.net. All transaction have been excellent. Follow up from customer service issue are also addressed to my satisfaction. I’ll continue to purchase from them.

September 13, 2025
FragranceNet logo

Reply from FragranceNet

We appreciate your continued patronage and are happy to hear that your transactions have been excellent. It's great to know our customer service addressed your concerns to your satisfaction.

customer service

Rated 5 out of 5 stars
Verified

Versace Dylan Purple

Great pricing compared to several
other suppliers of the same perfume. Delivery was fairly quick too.

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We're so happy to hear that you found our pricing great compared to other suppliers and that you experienced fairly quick delivery! We appreciate your feedback.

customer service

Rated 5 out of 5 stars
Verified

My wife and my 2 kids are using the…

My wife and my 2 kids are using the products.And it's saving me a ton of money so far.This is the cheapest place.

Make sure you use the discount codes

September 13, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that your family is enjoying our products and that they are helping you save money. Thank you for mentioning the discount codes!

customer service

Rated 5 out of 5 stars
Verified

The best option to get your beauty articles

You're the best option to get a wide variety of perfumes with great discounts!
So far I haven't had any bad experience
Something to improve?
I would like to have a faster delivery

September 14, 2025
FragranceNet logo

Reply from FragranceNet

We're happy to hear that you appreciate our wide selection and discounts! We appreciate your feedback and we'll work on improving our delivery speed. Thanks for your review!

customer service

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