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Solutions -> For Customers

Customer education is the key to driving revenue and retention

The challenge? Many companies excel at selling their solutions but struggle to teach customers how to unlock their full value. Without effective education, customers can become dissatisfied, churn increases, and growth opportunities diminish.

Homepage UI example of Amazon Ads Learning Console on the Intellum PlatformHomepage UI example of Meta Blueprint on the Intellum PlatformHomepage UI example of Google Skillshop on the Intellum Platform

The good news?

You can overcome these challenges with a strategic customer education program. Our data shows that even average-performing organizations see remarkable results, including:

36.1%

increase in lifetime value

22%

increase in retention

21.6%

improvement in csat

But software alone isn’t enough. Success lies in knowing how to design and execute an effective customer education strategy—and that’s where Intellum’s expertise makes all the difference.

Partnership Perfection

The smartest way to educate customers

With decades of customer education experience, we’ve developed a data-driven methodology that removes the guesswork and focuses your efforts on delivering real, measurable business outcomes.

UI Examples of the Intellum platform
Start with your business goals

Intellum powers the world’s most successful customer education programs. We’ll work with you to set clear, measurable education goals that align with your business objectives and drive real growth.

UI Examples of the Intellum platform showcasing a course completion modal
Set your content strategy

Partner with us to develop a content strategy that leverages your existing assets and creates purpose-built content for your customers. Whether it’s onboarding, certification, or full-scale user conferences, we’ll help you deliver impactful, live and on-demand experiences throughout the customer lifecycle.

Build for the individual customer

Tailor your approach by segmenting customers into groups like ‘Enterprise’ and ‘SMB.’ Create branded, personalized environments for each segment and offer content recommendations based on user activity, history, and persona.

Engage customers in new ways

Engage your customers in innovative ways. Build a sense of community through social activity streams and chat. Leverage gamification elements like leaderboards, badges, and challenges to drive engagement, and stay connected through in-platform messaging, email, and mobile notifications.

Measure, improve, repeat

Understanding what to measure and how to measure it is crucial for success. We’ll help you build measurement into your customer education program from the start, so you can optimize what works, improve what doesn’t, and clearly demonstrate the impact of your efforts.

Get Started

Let’s create better customer experiences together

Give your customers the knowledge they need to succeed.

Get a Demo