Same issue. Was promised the savings from netflix and apple tv plus. It was really the reason we switched plans, that’s where the savings were going to be. Same here. We switched just based off of this. Once we spent HOURS on the phone, they tried to tell us our bill was going to end up being $40 more than what we were told monthly. I still don’t have access to Hulu and even though I have it in writing- email and a representative chat- that we are supposed to have it, each time I’ve called about it, they tell me I have to upgrade my plan. This is misleading and illegal..but only if customers press the issue. Smells like a class action lawsuit….
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