Steve Simmons

We were on a delayed flight into Malaga and the Wiber office was due to close at 11pm. The pickup bus was waiting and ready to go; they kept the office open and extra 15 minutes to process the rentals and were very pleasant and engaging, as though it was the middle of the afternoon. This put us immediately at ease. The same operative greeted us on return 11 days later and everything was so straightforward- we took the unlimited mileage and full cdw insurance, which I would recommend to everyone. No hassles or worries whatsoever. The car was a Hyundai Bayon - not the world's most exciting car to drive, but it did the job admirably, including all of the warnings of the thousands of changes in Spanish speed limits! A must have, unless you intend driving like the locals.

Whatever you do, read their Ts and Cs first. Their '5 year plant guarantee' is not worth the digital page it's written on due to the onerous requirement for the customer to ship it back to them for inspection, whatever the issue, after 14 days expire. Obviously this cannot cover dormant plants purchased over the Winter months so that when they fail to grow later on, you will be reliant on sending them back at your own cost. For the two large grasses I purchased this would have been as much as I'd paid BUT, we didn't even get that far because of their 'product code' policy. Check this with CARE!! Products deemed hardy to H4 region by RHS are NOT deemed hardy by Gardening Express, so they shut down my request for a return straight away, simply by saying that the grasses weren't covered by their hardy plant guarantee. This company is not transparent about which plants are covered by their very expensive guarantee, so do not get caught out - you will be left footing the bill, regardless of the reason for the plants' failure. My overall advice is DO NOT USE THIS COMPANY. The RHS is far far more reasonable with returns policy and has real people that don't hide behind onerous and faceless Ts and C/returns policies.

Living in the UK and ordering from a supplier outside the EU when the company is based here in the UK - that's never going to run super smoothly at Christmas time, is it? Having ordered on 15/12 we didn't expect to see the items before Christmas as the tablecloth was marked 'made to order' so we added two weeks to the expectation (or perhaps a split consignment). Instead everything arrived together on 28/12, from Lithuania, which we thought was excellent. The website's a bit clunky but it works and tells you what you need to know, except for the import taxation part. This is where their customer service really excelled and I have to say, I was not expecting a full refund of the UPS invoice amount, but that's what I got. Replies to emails were prompt and helpful from Justina. I wish this company every success and would definitely use again. The table linen is beautiful and you also receive a loyalty discount added to your account for your next purchase - again an unexpected bonus! Half a star deducted as the website information and functionality could be better, but otherwise a great customer experience! Thank you Justina.

Amazing delivery guy and the communication of delivery time was to the minute. I'd measured for the size of fridge against the low roof of our kitchen but had forgotten to allow enough for the tipping through the low doorway and then tipping back up within the room. Somehow he managed to work out a way to get it in safely without a scratch, which was a major challenge, by removing all the packaging first. And the fridge looks fantastic.

Received my Alfred Sargent x Tredders field boots in record time. A beautiful and unique boot in perfect condition, the last of the stock from an iconic British brand. Having ordered late afternoon they arrived the following morning, free delivery. Amazing service. I've just ordered again from the sale selection of Alfred Sargent shoes - will not go anywhere else if they have my size in stock.

Absolutely brilliant company. Flippin' marvellous idea, simple switching and great technology. I may buy shares.

I am a Homecare 400 customer of 10 years (landlord; full package with other add-ons like locks and glazing). And I'm leaving. Whilst the company has friendly helpful people they are totally defeated by the inability of British Gas' systems and communications to work together. Customer communication for landlord and tenant alike is non-existent, other than the last-minute engineer's call on the way to a job. There is zero follow-up, the company does not bother to let the customer know when appointments are completed, outcomes good or bad, if they will not be fulfilled, when new ones are rearranged or the reason for it. British Gas has problems end to end with service levels, from phone systems that cut off incoming calls on a very frequent basis whilst holding (4 out of the last 6 calls) to interminable waiting times (30+20+10 minutes on the last 3 calls before I finally spoke to someone, including 2 dropped calls); systems issues with issuing gas safety certificates; problems with notifying customers that promises won't be kept and new appointments need to be booked; problems with quality of work done on the plumbing side (5 separate complaint issues in 2 calls for sanitary wear valves including inability to trace a leak over 2 calls); lack of apology for leaving site in an unsatisfactory condition (hot water not turned back on); complaints already made not properly followed up to client satisfaction - complaint closed without checking; follow-on job booked on central system not received by local Dynorod depot resulting in a no-show and being re-booked; re-booked job not completed properly with parts supplied (old shower parts refitted). And on and on. I have had to complain previously in 2019 for similar quality and communication issues. And the website is a complete and utter joke. Hopelessly out of date re gas certificate status, no live job status information whatever, frequent website technical problems with account not loading, jobs already cancelled still showing as live, visit dates not updated, chat team tied up and so on. After 10 loyal years, I will not be renewing my agreement with British Gas, which for over £500 a year I regard as disastrously poor value. If the services had remained as promised I wouldn't mind paying the incresaed amount but for the hours I've spent on chasing their errors, and for just one property - it's not worth the hassle. It is a shame but this is no longer the same company that I recognise. I hope they lose a lot more customers and start to listen and make the changes needed.

Great website, ontime delivery, email parcel delivery progress and packaging very good, so no mishaps.

Very poor experience using for Stena line Fishguard to Rosslare. First the website was down when we wanted to amend our vehicle details. Secondly, they have no contact number to talk to an operative when you need to discuss options and costs to amend booking times. Thirdly, even when you have a flexi booking, they load the amended price up above the quote of the same booking times as available through their own website. Fourth, their response is through a clunky email interface only, which takes eons to respond and provides next to no information on the quote - like the breakdown of the fare increase per journey leg. Useless interface and ripoff website.