The Whisky Exchange Reviews 45,934

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, noting the ease of ordering and the promptness of delivery. People appreciate the wide selection of products available at various price points, making it easy to find the perfect item for any budget. Consumers also highlight the careful packaging, which ensures that items arrive in perfect condition. The positive experiences extend to customer support, with reviewers specifically mentioning friendly and helpful staff. The company's website is also lauded for being user-friendly and informative. Overall, reviewers express high satisfaction with the company's commitment to providing a seamless and enjoyable shopping experience, with many stating they will be repeat customers.

Based on these reviews

Rated 5 out of 5 stars
Verified

Best whisky selection at fair prices in UK. I have ordered many times from The Whisky Exchange. Scotch, bourbon, rye, Irish and Japanese whiskies, and also rums for me. The selection is excellent,... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered an engraved bottle of whiskey for my brother’s milestone birthday. The order arrived within two days which was very impressive considering it was personalised! I was so pleased with the bott... See more

Company replied

Rated 5 out of 5 stars
Verified

Very impressed with the packaging around the bottle. It was fully recyclable as well as being of sufficient quantity that no damage was taken. The comms throughout was also superb.

Company replied

Rated 5 out of 5 stars
Verified

The delivery was very quick, ordered two bottles on the Thursday, received them two days later on the Saturday. The bottles were also very well wrapped and you would have to deliberately try to dama... See more

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Rated 5 out of 5 stars
Verified

Excellent service as always from the Whiskey Exchange. Great selection, fair prices and prompt delivery. Never had an issue using their site or experienced anything negative throughout the whole pro... See more

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Rated 5 out of 5 stars
Verified

Great website to buy that special drink you can’t always find in your local supermarket. This is the third time I have placed an order with them.

Company replied

Rated 5 out of 5 stars
Verified

Top marks for yet another flawless experience. I've bought from TWE several times over the past year or so, and their selection is second to none, prices always competitive & shipping very quick. And... See more

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Rated 5 out of 5 stars
Verified

Ordered two bottles of Amaretto from The Whiskey Exchange, which came promptly and really well packaged. Felt there was a good choice of products as these were a present and had a good review. I do... See more

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Rated 5 out of 5 stars
Verified

Easy to browse website and create account. Happy with the the prices I paid for my purchases. They were packaged well and all parts recyclable. Everything arrived safe and sound. Haven't tried the whi... See more

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Rated 4 out of 5 stars
Verified

Packed well, parcel arrived with everything intact. Would have been a five star but when I ordered it said order within four hours for this weekend delivery. I ordered within 20 mins but parcel didn’t... See more

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Rated 5 out of 5 stars
Verified

Great choice of drinks, well packaged and timely delivery. However more notice of delivery dates would be good as we had to be in to receive the package and only got notification on the morning of the... See more

Company replied

Rated 5 out of 5 stars
Verified

Moste my collection bottles coming from this side ,if can't find else where ,You Find All sort of Bootle here ,Top site ,Good prices ,very recomanded this site ,My shopping site from long time 👍🇬🇧

Company replied

Rated 5 out of 5 stars
Verified

I ordered 3 bottles of a hard to get hold of liquor (Safari). It was a good price and very well packaged. I even got free delivery, which is always a bonus. I'm sure I'll be using their services again... See more

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Rated 5 out of 5 stars
Verified

Online click and collect. Bottle arrived before lunch at the Great Portland Street store. Went and collected and as always a good chat with the staff about all things spirit related. You are never ma... See more

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Rated 5 out of 5 stars

Placed an order on Friday just before 12 with standard 2-4 working days delivery & it was delivered the next day by 1pm could not believe how quick it arrived. You get a tracker so it tells you the nu... See more

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Rated 5 out of 5 stars
Verified

Great website, really good selection of products, good prices, and fast delivery. Easy to use payment system!

Company replied

Rated 5 out of 5 stars
Verified

I ordered over the phone and the process of setting up an account and placing the order was speedy and handled professionally and in a friendly manner. Items ordered arrived within a couple of days an... See more

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Rated 5 out of 5 stars
Verified

Great product and service. Updated me regularly on delivery status, etc. I paid extra for named day. Came.on time, Would definitely recommend.

Company replied

Rated 5 out of 5 stars
Verified

Great price for this now rare whiskey. Delivery was prompt and packaging robust and secure. Customer communication was first class and very slight issue was dealt with promptly and efficiently

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Rated 5 out of 5 stars
Verified

Great selection of whisky at prices for all budgets. Easy order process and delivered on time in good quality packaging. Wouldn’t hesitate to recommend to family and friends and will definitely shop h... See more

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Rated 5 out of 5 stars
Verified

The website is visually appealing and interesting to browse, with plenty of information about the products. You can tell that they love what they do. The variety is endless, and I’ve discovered many n... See more

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Rated 5 out of 5 stars

I wanted a 41 year old aged whiskey for my partners birthday. I found the perfect bottle “The Artful Dodger” 41 years aged, it arrived in good time from UK to Slovenia. The whiskey is delightful, and... See more

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Rated 5 out of 5 stars

I have bought from TWE on a number of occasions by way of a telephone order and from a visit to one of their magnificent shops. Both offer an excellent range of products but, most importantly, I ha... See more

Company replied

Rated 5 out of 5 stars
Verified

The Whisky Exchange website is easy to use and attractively put together, with plenty of information about products. The range to choose from is amazing, and I’ve found many new spirits to enjoy.

Company replied

Rated 5 out of 5 stars
Verified

Genuine products, a beautiful gift for my dad on my wedding day. He is delighted! Option for that extra little touch by adding a personalised gift card.

Company replied

Rated 5 out of 5 stars
Verified

I had issues with the courier service (Parcelforce) but Whisky Exchange customer service were excellent: easy to contact, picked up with the issues and followed up. Was also very impressed with the pa... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent deals. And the packaging was perfect! No chance of anything getting damaged. Definitely will be ordering again.

Company replied

Rated 5 out of 5 stars
Verified

A very nice whiskey glass. It was worth paying more to get a glass with some weight to it. Looks and feels better and is better for enjoying the smell of the whiskey.

Company replied

Rated 5 out of 5 stars
Verified

Watt Whisky, intrigued by %’s and after two bottles, wasn’t disappointed. Well done, delivery service spot on.

Company replied

Rated 5 out of 5 stars
Verified

Bottles arrived safely, promptly and extremely well wrapped. Excellent service - well done!

Company replied

Rated 5 out of 5 stars
Verified

Very clear info on whiskies and decent prices. Delivery quick and well packaged.

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Rated 5 out of 5 stars
Verified

Great service. I would highly recommend. Super fast processing and delivery. Lots of care taken when packaging.

Company replied

Rated 5 out of 5 stars

ordered a favorite liqueur 27th august, dispatched 28th, delivered today 29th.magic. very good service and great choice definitely reccommend...

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Rated 5 out of 5 stars
Verified

Easy to order and very prompt delivery. Good range of spirits, not just whisky.

Company replied

Rated 5 out of 5 stars
Verified

A great selection of drinks at competitive prices backed up with prompt delivery.

Company replied

Rated 5 out of 5 stars
Verified

Easy to bid, clear fee structure, very quick delivery. Have used several times and always been happy.

Company replied

Rated 5 out of 5 stars
Verified

I brought this for my husband for his birthday as he does like this one but hasn’t had it for quite a few years. The packaging for extreme as it was done well.

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Rated 5 out of 5 stars
Verified

Item arrived on time very well packaged and in perfect condition was a gift so very happy thank u

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Rated 5 out of 5 stars
Verified

Fantastic company , used three or four times Simple to use , great product Five star company

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Rated 5 out of 5 stars
Verified

found what I was looking for at a good price, and the delivery was fast, well done TWE.

Company replied

Rated 5 out of 5 stars
Verified

Team were friendly and relaxed Ease of the click and collect service The stores are beautiful.

Company replied

Rated 5 out of 5 stars
Verified

Responsive customer service and very well packaged replacements quickly dispatched when a parcel was water damaged in transit. Thanks !

Company replied

Rated 5 out of 5 stars
Verified

Great stores and website well stocked. Staff always very helpful also.

Company replied

Rated 5 out of 5 stars
Verified

Excellent range of choice. Prompt and efficient service and secure delivery within 3days.

Company replied

Rated 5 out of 5 stars
Verified

The variety of your products is amazing.

Company replied

Rated 5 out of 5 stars
Redirected

The DPD delivery driver failed to deliver my package. I phoned TWE to "express my frustration". They listened, apologised, said they would act, and then did. They contacted their DPD account manager,... See more

Company replied

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Company details

  1. Liquor Store
  2. Wine Store

Information provided by various external sources

The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.


Contact info

4.9

Excellent

TrustScore 5 out of 5

46K reviews

5-star
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2-star
1-star

Replied to 95% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Verified
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Sue H,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Bottles of soda Placed order and it was delivered…

Placed order and it was delivered quickly and was packed so well.

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Debbie Newbury,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

The website is easy to navigate through…

The website is easy to navigate through the extensive stock.
I’ve used The Whisky Exchange several times and I’ve always found what I was looking for and it’s not always been whisky.
Postage timescale is excellent and the packaging is very good and robust.
I would recommend The Whisky Exchange. D

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear David,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Outstanding company, would highly recommend!

I ordered an engraved bottle of whiskey for my brother’s milestone birthday. The order arrived within two days which was very impressive considering it was personalised! I was so pleased with the bottle and my brother absolutely loved his gift. Would highly recommend this company, I’ll definitely be purchasing again for more special occasions! Great customer service, thank you The Whiskey Exchange!

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Irene Andreou,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Quick and efficient

Quick and efficient

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Stephen Ormrod,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Great website to buy that special drink…

Great website to buy that special drink you can’t always find in your local supermarket.
This is the third time I have placed an order with them.

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Sarah Angove,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Good value

Very clear info on whiskies and decent prices. Delivery quick and well packaged.

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Michael Shanks,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Excellent service

Very impressed with the packaging around the bottle. It was fully recyclable as well as being of sufficient quantity that no damage was taken. The comms throughout was also superb.

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Eva B,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

My new go to whisky store

The delivery was very quick, ordered two bottles on the Thursday, received them two days later on the Saturday.
The bottles were also very well wrapped and you would have to deliberately try to damage them to actually damage the bottles.
My new go to whisky store.

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Mr Gary Ruby,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Easy to order and very prompt delivery

Easy to order and very prompt delivery. Good range of spirits, not just whisky.

September 18, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Sue,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Vast selection

A great selection of drinks at competitive prices backed up with prompt delivery.

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Brian,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Fantastic!

The variety of your products is amazing.

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear QE,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Great website

Great website, really good selection of products, good prices, and fast delivery.
Easy to use payment system!

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Peter Thompson,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Quick delivery, good secured item.

Delivery before scheduled

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Monika Gorczyczewska,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 4 out of 5 stars
Verified

Excellent whisky range

Wide range of interesting and unusual whiskies

September 4, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Nigel,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Excellent service

Bottles arrived safely, promptly and extremely well wrapped.
Excellent service - well done!

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Colin,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Excellent deals better packaging

Excellent deals. And the packaging was perfect! No chance of anything getting damaged. Definitely will be ordering again.

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Stephen,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Great choice of drinks at good prices

Great choice of drinks, well packaged and timely delivery. However more notice of delivery dates would be good as we had to be in to receive the package and only got notification on the morning of the delivery.

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Paul L,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Good delivery and goods arrived well…

Good delivery and goods arrived well packaged :)

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear Mrs Ross,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

Rated 5 out of 5 stars
Verified

Easy site to navigate and order from…

Easy site to navigate and order from and excellant servaice.

September 11, 2025
The Whisky Exchange logo

Reply from The Whisky Exchange

Dear DO,

Thank you for taking the time to review us on Trustpilot.

This is very much appreciated as customer feedback is important to us, to help us improve our service.

Kind regards,
The Whisky Exchange

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