Very poor experience using for Stena …
Very poor experience using for Stena line Fishguard to Rosslare. First the website was down when we wanted to amend our vehicle details. Secondly, they have no contact number to talk to an operative when you need to discuss options and costs to amend booking times. Thirdly, even when you have a flexi booking, they load the amended price up above the quote of the same booking times as available through their own website. Fourth, their response is through a clunky email interface only, which takes eons to respond and provides next to no information on the quote - like the breakdown of the fare increase per journey leg. Useless interface and ripoff website.
Reply from Ferrysavers
Dear Mr Simmons
Many thanks for your review and comments which we will certainly feedback.
Regarding your comment about the flexi ticket, the terms of this are that you are able to make changes to the ticket (non flexi tickets are non amendable full stop) however as stated on the description they are still subject to the fare difference at the time of the change. We do not charge any amendment fee ourselves the additional charge is from the ferry operator.
We do agree that we could have given you a bit more information so we do apologise for that, but from looking at the notes we were responding to you very quickly.
Best regards
The Customer Service Team