From the course: Enterprise Architecture in Practice

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Expectations

Expectations

- [Narrator] When interactions between enterprise architecture and the rest of the enterprise go well, everyone benefits. Clearly set expectations are the foundation of positive engagements. Setting those expectations starts at the top. Emma, as chief architect, must lay out to the executive team exactly what services EA will provide. It will be important for her to make clear of the full scope of her team's contributions. Emma works with the executive team to draft a charter for her organization. She publishes vision and mission statements for the EA organization to convey its purpose to everyone at brick and mortar. The enterprise architects on the team reinforced these expectations in their dealings with business stakeholders and IT teams. They implement a formal engagement model. So everyone knows exactly what services are offered and how to request them. When services are requested, the EAs draft a statement of…

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