Panda Reviews 1,910

Mel was very helpful today regarding a mix up over delivery of new blue bin and a swap of big old black bin for smaller size black bin.
On the other hand the guys delivering the requested bins delivered a brown one instead of black then came back between my phone call and delivered the requested smaller black bin without taking back the wrongly delivered brown bin …. Anyhow rang back AGAIN and is all arranged now for collection of old black bin and extra brown one 😂

I am a long time customer of panda. I went with them when they first started.
I spoke with a lovely man today as I had a query regarding my account.
He made it so effortless and he was completely understanding of why I was contacting them.
He definitely had great customer care qualities and he is an asset to the panda loyalty team!

Panda is a good company

Issue dealt with satisfactorily

Friendly and helpful staff, Gill was very helpful

Lady on the customer advice was very polite, knowledgeable and fast to answer all my questions. No issues whatsoever. Thank you for a prompt, direct support.

Very quick response to my phone call and the person was extremely efficient, polite and helpful

Speaking to George, a member of your team. He spoke with his regional supervisor on my behalf to have my compost bin emptied and cleaned as a special request.

The agent I spoke with Alex was so friendly, kind and super helpful! He is the first person I've spoke to in Panda and the reason I will tell others about my experience. He had an infectious laugh and really helped me. It was a super quick call but we got the issue sorted in a few minutes! I can't thank him enough! He's great and a super example of true customer services! I really appreciate everything! Thanks

Helpful customer care which resolved issue to my satisfaction

Very helpful agent on the home. Had missed a collection and he arranged an alternative for me with no issue. Very pleasant and helpful.

I spoke with Louise and she couldn't have been more helpful

The girl I spoke to was so helpful,polite and kind. It was a pleasure to deal with her.

The person I spoke to was very nice, helpful and well informed.

Speed of setting up new account and knowledge of the assistant

I e mailed Panda requesting a calendar for my bin collection. Within the hour I received it thanks to Maria

For some reason - there is no obvious information online to find out rates, etc. It was like pulling teeth to get information regarding schedules, rates. They never requested what size bins I wanted.

Sick and tired of this company.

I was a very long term customer, age they did what was required - take away rubbish.

Of course new age marketing has taken over the business, in a way that is detrimental to what their ACTUAL service is, abd to what their relations with their customers is.

Where they were a company taking away your rubbish, now they are a "green urilities for a cleaner future"

What this means for customers is that they now run their company in way that tries to revers the business relationship. You pay them to nag, inconvenience and financially penalise you for being naighty boys and girls.

The final straw for me came after they started sending photos of the contents of my black (landfill/general refuse) bin pointing out I had placed a "reclycable milk carton" in it, and I should do better.

After multiple instances I started the cancellation process. And boy, what a process. They run a call centre out of the Philippines - always a bad sign for customer service, when they want to keep their customers at such an arms length.

Multiple calls and emails and still confirmation of cancellation. Empty bins which i have left out for them to take away are still being lifted, a task for which they are presumably going to charge for.

This company takes your money, spend it on expensive larketing materials, treats you like you answer to THEM, and then prove the worst customer service, failing to answer emails.

Good riddance.

Avoid like the plague until the discover their job is to take away people's rubbish and they are being PAID to do that

Alex was fantastic to deal with and made the process very easy. Excellent customer service.