szczepan urbanowicz

Fantastic service from initial messaging on website all the way through to delivery and fantastic ride quality.
I purchased the LUN 38mm rim-brake wheel set as a significant upgrade to replace my current set. These wheels feel light and responsive. A lot more rigid in hill climbs with no slop or flex when putting some power through the pedals. Really happy with this purchase and will definitely give LUN another look.

I spent a lot of time researching solar system that would suit our needs. Murray Steans from Solargain was 100% on our wavelength from the start... understanding the issues we were considering at the time and spending that extra time working through various scenarios. He worked with us to determine the best solutions for our household and energy usage and he crafted a solution for us that allowed for immediate benefits together with an eye for future expansions including batteries for energy storage. Our installation happened seamlessly. Great work by the team!! We have now engaged them again to install a solar pool pump as part of our overall strategy! Many thanks to Murray and his team!! Great result and really enjoying the move to a more self-sustainable outcome for the family.
Szczepan Urbanowicz, Kenmore 4069

"Jadegowns.com.au" is a crooked company. We wasted $260.00 learning this lesson. The operate from HK with their factory in mainland China. According to our parcel - they sent from Suzhou. They get away with this by making customers believe they are an Australian Company. They use a ".com.au" website and also make customers feel they have immediate access to assistance through their "chat" facility. This is what they want you to believe. They do not have a physical address in Australia and there are NO telephone numbers to call. They operate with GMAIL accounts for their customer service. This is where they get you. You buy a dress, pay lots of money - and then when your dress arrives - it is invariably the wrong size, not the right colour, poor fabrics or absolutely shoddy workmanship and/or lack of detail craftsmanship and quality. In our case the photo of the dress we bought looked NOTHING like the dress we eventually received. Something that looked stunning with sequens, intricate beading to a gorgeous BODICE ended up being NOTHING like what we eventually received. We had just been duped! They offer no refunds, they suggest they might redo the dress etc - all just to frustrate us with time delays, seeking more photographs of the errors and omissions on the dress.
This is how they operate. Frustrating you with only vague answers, and basically outright deceptive and unacceptable resolution of our complaints. (pity we cant put photos up on this site - the disaster would be obvious to all)!!!
We know they will not refund. We just want others to also avoid them like the plague!!!!


.......Ok, so now Jadegown.com.au have posted a reply to my original review of their company service. Seems like I can't comment on they're review - so i will make the next few observations on their reply.

-please note they have sent the identical "reassuring" reply to me as to a number of other disgruntled customers. The same "saving of face" and "reassurance of action to solve our problem". Well - i"m not going to hold my breath. This is a simple ploy to reassure would be customers that they are genuine. Well people - if you can see through the smoke screen - you can see they are rubbish. Trust your gut - buy local and avoid this scam!!

.....oh...and by the way!!!...the follow up from this company LISTED BELOW is just utter CRA#! We have NOT received to this date...2 YEARS LATER any letter, email or correspondence!!