VELOCREST Reviews 36

Delivery was estimated at about 4weeks and I received the package in three. Communication with Winspace was excellent. I’ve been riding the wheels (HYPER R45) for about 500km’s and I’m extremely happy with them. Great value for money 👍

Angus was great to deal with, the freight company took some time to deliver it I have put that down to the pre-Christmas rush. Wheelset arrived in perfect condition and I have had a couple of rides on them so far. Visually they look well made. I look forward to accumulating more Kms on these wheels

Everything went smoothly and when I needed some help they were straight onto it very quickly. Happy with my purchase

Fast, good communication, product exactly what was ordered, reasonable price.

Very helpful and got the part to me in super quick time

Really helpful customer service when i had questions about the suitability of items for my specific bike.

excellent product at a very reasonable price!

Great product, excellent in fact.
But the communications could be improved.
The site says the wheels will ship 14 days after the order is received, but it is disconcerting that we have not received a single email or update before then.
The wheels are fantastic. The only thing that would make them better would be if they had white or another choosable colour decals instead of invisible black.
They are strong, look great, and make the right noises while riding or free wheeling.

TLDR; disc brake wheels= yes, rim rakes = dont.
Overall, I probably wouldn't buy another pair, maybe if I was riding discs.
My experience: fair price, relatively quick shipping to EUROPE, 2-3day response time on support over email, lightweight responsive wheels that climb and ride flats excellent (38mm).. however, I overcooked my rim brake wheels on short but fast descent in 20 to 30seconds, TWICE. And yes, I know how to brake and I'm only around 76-77kg (+7.2kg on the bike). I wrote them on support email to change my wheels the second time but I was 1 or 2 months over the warranty and they would not send me another front wheel.
Its a good wheelset, but not worth it on rim brakes. Breaking surface is just too weak, it lasted cca. 8 months of training and two races (and one had almost no descents)😅

It did take some time to get to me the gravel wheels were out of stock. And the wrong choice of Australian courier (Aramex) which I strongly recommend not to use that couriers in future. Other than that Angus and the team were great to deal with . Soon as I had a problem they were straight into it sorting it out for me. Great communication and fast to reply. Highly recommend winspace au… oh and the wheels are spectacular, but I already knew that it’s my 3rd pair

The team went above and beyond to have my wheels setup and ready to go with a tight turn around before my race. The follow up messages to make sure the wheels were sound and to offer any further assistance was also much appreciated. Nothing but good things to say!

Great comms, fast delivery and a very nice product at a reasonable price.

Quick, efficient, helpful, responsive.

Ordered online. Within a week i had the wheels. What more can I say...top service, top product

Excellent product at an exceptional price. Fast delivery as well

Fast shipping, well packed and quality product.

The help with specing these wheels to an older bike was spot on. Angus made the experience seamless and was always very helpful. Then there was the time between pushing the buy button and them landing on my door step...amazing! 12 noon Fri to my place 9 in the morning MON... Wow
And the wheels Great, roll well, hold speed and nice and stiff. Very happy camper this end, Thanks again Angus

Overall the buying process is simple and Angus is very responsive when it comes to Q&A.

Very helpful before sale
Winspace AU was responsive to my questions about the R33 wheelset and fir in my bike.

Great wheels at a good price, customer service responsive to needs and delivery fast and efficient. Not often do you get this top rated service. I would purchase again from Winspace. Joe at China cycling does a good job and comes across as honest. Cheers