Order Management

To view or edit your Apple Online Store order, visit online Order Status and sign in with your Apple ID and password. With online Order Status(opens in new window) you can:

• Check order status
• Track a shipment
• Return defective items
• Replace eligible items
• Edit delivery or billing information
• Print an invoice

Don’t have an Apple ID? Visit the Your Account help page for more details on how to create an Apple ID. You can view and edit your orders without an Apple ID by signing in with your order number, along with the PIN code or email address.

It's easy to check the status of your order. First, visit online Order Status (opens in new window) and enter your Apple ID and password.

Once you sign in, select View Orders. This shows a summary of your most recent order. If you want to view a different order, select View more orders from the drop-down menu on the page.

On the Your Orders page, an order status message displays above each of your items. These messages include:

• Order Placed - We’ve received your order and payment information. Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order. For immediate payment types, i.e. credit card and Net Banking, any orders pending payment will not be visible.
• Order in Progress - We have everything needed to complete your order. As soon as the item is ready, we’ll send you an update and prepare the shipment. You can still make changes to the order at this point.
• Preparing to Ship - We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information. At this point, you can no longer make changes to the order.
• Shipped - You can use the “Track Shipment” button to follow your package online. This information will be available within the first 24 hours of shipment.
• Delivered - The package has been dropped off at the shipping address specified in your order. If you need to return any part of your order for replacement, you can initiate the process online.

When your item(s) have left the warehouse, we'll send you a Shipment Notification email that includes your carrier, estimated delivery date and, if available, a carrier tracking number.

You can also view shipping information in online Order Status(opens in new window). Once you sign in with your Apple ID and password, select Edit Orders On the Your Orders page, select Track Shipment and the window will display the item's estimated delivery date, tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item.

To ensure safe delivery, most shipments require a signature on delivery. Refer to the Shipping & Delivery help page if you are unavailable to provide a signature.

What to Expect

Once your order has left the warehouse you will receive a text message. The text message will include your order number and a link to track your delivery. We can even send you texts on the day of delivery or after your item has been delivered, depending on your delivery method and courier. Texts are sent between 6:00 am and 10:00 pm in your time zone.

How to change text message preferences

You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Shipping & Delivery help page for more details.

Sign in to online Order Status (opens in new window) to view an item on your order. You may be able to edit the item if the status reads Order Placed or Order in Progress. Read Check Order Status above for more information on order status messages.

Edit Gift Message

To edit or delete an Apple Gift Package message, select Edit gift messaging on the Your Account page of Order Status(opens in new window).

Edit Shipping Address

If your order is in Order in Progress status, you may be able to edit your shipping address on the Your Orders page. Read the Check Order Status section above for more information on order status messages. To edit your default shipping address, select Change your default shipping or billing info on the Your Account page of online Order Status(opens in new window). Updates will take effect for future orders.

Edit Email Address

If you didn’t receive an Order Acknowledgement or Shipment Notification email, we may have an incorrect address, or the emails are stuck in your spam or junk email folder. You can update your email address on the Your Orders page of online Order Status(opens in new window).

To edit the default email address on your account, sign in to online Order Status (opens in new window) and navigate to Account Settings. Edits to the default email address will only take effect for future orders.

If you need assistance with viewing or editing your order, please contact an Apple Store Customer Service on 000800 040 1966.

So long as your item is not in Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online. To cancel an order or item, visit online Order Status (opens in new window). On the Your Orders page, find the item you want to cancel and select Cancel items.

Once you’ve submitted your cancel request, the status message of the item will read Cancelled and it will not be shipped to you. If you chose to pay with Cash on Delivery or Credit Card on Delivery, you will not be charged. For any other method of payment used when you placed your order, you were charged. Apple will refund the charged amount upon order cancellation. It may take 5-7 business days for your refund to appear in your account.

If you paid with EMI, you might have to work with your bank to adjust the monthly payments.