Dispatch & Delivery

Next-day delivery

Free next business day delivery is available on in-stock orders in the following cities, Ajman, Dubai, Fujairah, Khorfakkan, Ras Al Khaimah, Ruwais, Umm Al Quwain. You can see in your bag if your item is in stock.

To get free next business day delivery, you will need to place your order by 1 pm GST Monday to Friday. After these times, orders placed will be delivered two business days later.

Free next business day delivery is not available on customised Mac orders. Delivery dates for your address are confirmed during checkout.

• Other cities
  

  In-stock orders being delivered to Abu Dhabi, Al Aqaa, Al Ain, Qidfa or Sharjah will be delivered in two business days.

  You can also find delivery information at checkout, in the Order Confirmation email and online when you view your order on the Order Status website.

Orders are delivered by carrier during business hours and a signature will be required.

You can track your order via the Self Service Website

In addition to email notifications, you can request text message updates in Checkout.

What to Expect

Once your order ships we'll send you a text message. The text message will include your order number and a link to the tracking information.  We can even send you texts the day before delivery, on the day of delivery, or after your item has been “delivered”, depending upon your shipping method, country and carrier. Depending upon your order, you may receive between 1-4 text messages per shipment on your order. Texts are sent between 6:00 am and 10:00 pm in your time zone.

How to change my text message preferences

You can edit your mobile phone number at any time by logging into your account and editing the Shipment Notification preferences for your order.

Once your order has been handed over to the carrier for delivery, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.

Note: Orders containing an Apple Store Gift Card will automatically dispatch as each item on the order becomes available.

You can track your order via the Self Service Website

Visit our Self Service website for the latest status of your delivery.

The carrier may have trouble finding your address or may have already attempted delivery when no one was home. Should there be any problems with your delivery, Apple will strive to inform you accordingly.

Check the Self Service website for the latest status of your delivery.

Depending on where your product is shipping from, it is possible that the tracking will display infrequent updates although it is on schedule. If your order, however, has passed the scheduled delivery date as advised in your shipment notification, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.

If your order is already in transit, please contact the carrier indicated on the Self Service website directly.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly for a new delivery appointment during working hours at a suitable date or alternatively amend your delivery address.