iPhone & Support

Apple Online Store

When you purchase your iPhone from the Apple Online Store, you will get it SIM-free. So you can sign up for service with the carrier of your choice and change your carrier at any time. You can get a SIM or micro-SIM card from any carrier offering iPhone plans. View a list of carriers.

You can visit the Apple Online Store to shop for iPhone and accessories 24 hours a day. When you find what you like, simply add the item(s) to your shopping bag and check out.
See Shopping for more information on this topic.

Check out these handy tips that will help you prepare for your new iPhone:

Before you activate your iPhone

1. Check your voicemail - Activation may delete your existing voicemails. If you are transferring an existing number from another network operator, existing voicemails may not be transferred.
2. Transfer your contacts, music and photos - Migrate your existing mobile contacts into Outlook or Outlook Express on the PC, or Address Book or Entourage on your Mac - your mobile manufacturer’s handbook or website should tell you how to do this. When you activate your iPhone, your contacts, music, photos and more can be synchronised between your phone and your computer.

Don’t forget: make sure your computer is connected to the Internet when activating your iPhone, either through a WiFi network or by direct connection to your Internet router or Ethernet network. If it’s not connected, you will not be able to activate successfully.

Will my iPhone work with my PC and Microsoft Windows?

Yes. iPhone is not just for Apple Macintosh users, even though Apple makes it. It works with Windows 7, Windows Vista, or Windows XP Home or Professional (SP3).

What is the minimum specification that my Mac or PC must have?

• USB 2.0 port
• Mac OS X v10.5.8 or later
• The latest version of iTunes

• USB 2.0 port
• Windows 7, Windows Vista, or Windows XP Home or Professional (SP3)
• The latest version of iTunes

Visit iPhone Technical Specifications, to find out more.

If you are ready to activate your iPhone, follow these simple steps:

1. Insert your activated, compatible SIM (iPhone 3GS) or micro-SIM card (iPhone 4) into your iPhone.
2. Turn your iPhone on by pressing and holding the On/Off button for a few seconds. Then follow the onscreen instructions to activate and set up your iPhone.

You also have the option to use iTunes to complete the activation. Connect iPhone to a USB 2.0 port on your Mac or PC using the included Dock Connector to USB Cable. iTunes will open automatically. Then follow the onscreen instructions in iTunes. In order to use iTunes, make sure your computer is connected to the Internet when activating your iPhone, either through a WiFi network or by direct connection to your Internet router or Ethernet network. If it’s not connected, you will not be able to activate successfully.

Your iPhone is all you need for activation. It will guide you through the process and connect to either a Wi-Fi or cellular network to complete the activation.

If you are using iTunes to activate your iPhone, you need an Internet connection for your computer and the current version of iTunes. You can download iTunes for free for Mac or PC. You also need to create an Apple ID if you don't already have one. An Apple ID account allows you to preview and buy music, TV shows, movies, applications, games, and more so that you can enjoy them on your iPhone. While this account is free, a credit card is required for setup. Your card is not charged by Apple until you make a purchase from the iTunes Store or App Store.

Please contact your chosen carrier for further information.

Don't forget: make sure you have transferred all your contacts from your old SIM card as it will be deactivated once your new number goes live.