How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order

  1. Dispatch & Delivery

    • Changing your shipping address
    • Shipping methods and costs
    • How long will your order take
    • Track your order online
    • Problems with your shipment
    Learn moreabout shipping and delivery

  2. Your Account & Apple ID

    • What is an Apple ID
    • Benefits of an Apple ID
    • Modify your Apple ID Account
    • Reset your Apple ID Password
    Learn moreabout your account

  3. Payment

    • Payment methods
    • VAT and Invoicing
    • Refund
    • Security
    Learn moreabout payments

  4. Returns & Refund

    • How to return an item
    • Returns and Refunds
    • Trouble with your new Apple Product
    • Invoice
    Learn moreabout refunds and returns

  5. Manage your order

    • Order Status Message Notifications
    Learn moreabout changing and viewing your orders

  6. iPhone & Support

    • iPhone Availability
    • iPhone Features
    • Online Support
    Learn moreabout iPhones

  7. Shopping Experience

    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
    Learn moreabout the shopping experience on Apple Online Store

  8. Order Status

    • Your order has reached Apple
    • The estimated delivery date
    • Cancel and change your order
    • Using Online Self Service
    Learn Moreabout your order status

  9. Gifting

    • Engrave your iPod
    Learn moreabout gifting