Winparts.ie Reviews 1,225

Reply from Winparts.ie

A day ago

Dear Philip,

Thank you for your review. I'm sorry to hear that you have not yet received your order, our apologies for this.

I've had a look at the status of your order and I can see that has been with UPS for quite some time. I can also see that we have contacted UPS about this to see what is going on with this parcel. Unfortunately, there is no update as of yet, but we will contact you immediately once we know more.

I can understand that this is extremely frustrating, especially when you waiting on these parts. We are doing our best to make sure this gets resolved as quickly as possible!

Kind regards,

Tim

Reply from Winparts.ie

2 days ago

Dear Charles,

Thank your for your review. I'm sorry to hear that your order has been delayed and that the products weren't right for your car.

We do not hide the fact that we are a Dutch company. In our about-section on our website you can learn all about our history and where we're located. We use different website domains for every country we operate in. Since the Irish car registration differs from the one in the Netherlands for example, we use the different domains to differantiate between these services, so our customers can find the products that are applicable to their car more easily in their respective countries.

Most of our orders do arrive on the expected date, but unfortunately delays can happen. In your case I can see this had to do with the delivery company not being able to reach your address. I understand that it took long to resolve the return and we're sorry about that.

We do hope we can be of service to you again in the future to show you we can do better.

Kind regards,

Tim

Reply from Winparts.ie

5 days ago

Dear Joey,

Thank you for your review.
We apologise that the product was not delivered within the expected delivery time. Our delivery times are not guaranteed, as products can sometimes be delayed by the carrier or supplier. Nevertheless, I understand that it is very annoying that it took so long.

If you would like to discuss this further, please send us an email to revies@winparts.nl, stating your name and complaint. We will then be happy to work with you to find a solution.

Kind regards,

Zoë

Reply from Winparts.ie

5 days ago

Dear Tom Hickey,

Thank you for your message.
We are sorry to hear that you received the wrong products and that the delivery took so long. Unfortunately, we cannot guarantee delivery times, as we are dependent on our suppliers. In your case, the parcel was unfortunately delayed by UPS, for which we sincerely apologise.
We have now received your return and will refund the amount to your account as soon as possible.

I have sent you a personal email about this order and hope we can resolve this together.

Kind regards,

Zoë

Reply from Winparts.ie

24 Sept 2025

Dear Miki,

Thank you for your review. I'm sorry to hear that you're not happy with the delivery time of your order.

We do our best to make sure your order gets delivered to you as soon as possible. Unfortunately, delays may occur, either in our warehouse or during shipment. When this happens we try to keep you updated about the status as best as we can.

We hope we can be of service to you again in the future, so we can show you we can do better!

Kind regards,

Tim

Reply from Winparts.ie

24 Sept 2025

Dear Saoirse,

Thank you for your review. I'm sorry to hear that the boot liner you order for your car does not fit, even though you provided the number plate to make sure that it does. Our apologies for the inconvenience.

Sometimes, it happens that the information that we have based on a car's registration is not up to date. This can be quite frustrating. When this happens, you can return the product free of charge. Our customer service colleagues are available to help you with this process and can also help you with finding the right products for your specific car.

We would love to help you get this sorted out, please feel free to contact us about this issue.

Kind regards,

Tim

Reply from Winparts.ie

23 Sept 2025

Dear Michael,

Thank you for your review. I'm sorry to hear that you have received a faulty product and that you feel like we are not there to help you. Our apologies for this.

We are eager to help you find out why the product isn't working like you expected it to. Could you send us an e-mail to info@winparts.ie with the ordernumber and your complaint? Then we can see what we can do to help you with this issue.

Kind regards,

Tim

Reply from Winparts.ie

23 Sept 2025

Dear D. Alyyan,

Thank your for your review. I'm sorry to hear that your order took too long to arrive. Our apologies for the inconvenience.

Unfortunately, delays can occur. This can happen during shipment, in our warehouse or beceause of various other reasons, since the delivery is dependent on a lot of external factors over which we have no control. This is why the expected delivery date is not a promise or a guarantee, since this is not realistic. We do our best to keep you updated about the status of your order as best as we can.

We hope we may be of service to you again, so we can show you we can be faster!

Kind regards,

Tim

Reply from Winparts.ie

19 Sept 2025

Dear sir Mc Donogh,

Thanks so much for taking your time to write your review.

I hope you received your package by now. If not, don't hesitate to contact our customer service.

I want to wish you a great day.

Kindest regards,

Martijn.