Excellent ordering and delivery experience. There's a product I can only get in Spain that I've run out of. This was my first experience getting it shipped to Ireland, it was fast, and cheaper than pu... See more
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Ordered toothbrushes for my daughter. They sent completly different colours than ordered. When contacted they insisted that the products issued don't have to match the pictures on their website.
Company replied
Ordered Tena products which have jumped by over 70% in Ireland over the past year. * Exact same product at half the price. * Free delivery from Spain to Ireland. * Arrived one day late, not a pro... See more
Company replied
I’ve used this site 2 time in the recent 6 months. I have received the shipment in 3/4 working days. Unfortunately the site does not send you the order updates but the service works fine. I’ve been co... See more
Company replied
Company details
Written by the company
Atida | Mifarma, siempre contigo. Tu farmacia online de confianza 24/7 💙 Todo en cosmética y belleza, nutrición, infantil, herbolario, ortopedia...
Contact info
Calle Tesifonte Gallego, 9 , 02001, Albacete, Spain
- 967115501
- https://support.atida.com/hc/es/requests/new
- mifarma.es
4.2
Great
16K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
Excellent ordering and delivery…
Excellent ordering and delivery experience. There's a product I can only get in Spain that I've run out of. This was my first experience getting it shipped to Ireland, it was fast, and cheaper than purchasing it in store when I am in Spain. Will definitely order from there again.
3 October 2025
Unprompted review
Knowingly sending incorrect products.
Ordered toothbrushes for my daughter. They sent completly different colours than ordered. When contacted they insisted that the products issued don't have to match the pictures on their website.
19 September 2025
Unprompted review
Reply from Atida | Mifarma
Hello Declan, we are sorry to hear about your issue. Due to the limited information provided in your review, we are unable to locate the case to review your issue. If you would be so kind, please submit a ticket with the incident at this link:
https://support.atida.com/hc/es/requests/new
Best regards and apologies for the inconvenience.
I'm happy
Good servicce, good price, fast delivery with low cost. Ordered several products that all worked well.
30 July 2025
Unprompted review
Reply from Atida | Mifarma
Hello Viktor! Thank you so much for leaving us a 5-star review. Your opinion is very important to us. Best regards!
Will not accept returns, or refund you
I ordered a food supplements (boxed capsules in strips of 15) the name of the product and picture on the website lead me to believe I was ordering a particular product with specific ingredients but when I received the product it was a different box with a different name and the ingredients I needed were not present in the product. I got in touch with customer service who told me that the photos are "only indicative" and that I had to read the product specifications. When I asked to return the 4 boxes and to be reimbursed I was told I could not return the product as it was food supplements! I shall never use this company again, and I really should have looked them up on Trustpilot before ordering anything from them! Shocking!
23 July 2025
Unprompted review
Reply from Atida | Mifarma
Hello Veronique, we are sorry that you feel this way about your shopping experience. As Customer Service indicated in query ticket #776198, the product you received is correct. The images on the website are for guidance only, as stated in our terms and conditions. They also told you that they called the laboratory and confirmed that the product was the same, only the packaging had changed. They also informed you that, as it is a food supplement, it cannot be returned as the product received is correct.
All this information is included in our terms and conditions, which are available on our website and are accepted when placing an order. We have provided them here so that you can review them if you wish:
https://www.mifarma.co.uk/terms
We will be happy to answer any questions or queries you may have on this matter via the ticket you received in your email or by contacting us again through our website's help centre:
https://soporte.mifarma.es/hc/en-gb
Best regards.
Price difference between Ireland & Spain 🇪🇸
Ordered Tena products which have jumped by over 70% in Ireland over the past year.
* Exact same product at half the price.
* Free delivery from Spain to Ireland.
* Arrived one day late, not a problem.
* Highly recommend, will purchase again.
27 June 2025
Unprompted review
Reply from Atida | Mifarma
Hello Philip. Thank you very much for your review, it means a lot to us! We are glad that our service is to your liking. Best regards!
Forced refund despite product being in stock — poor customer service
I ordered the NORSAN Omega-3 TOTAL Natural 200 ml from Mifarma. Unfortunately, the courier damaged the parcel, which can happen. However, instead of offering me a choice, Mifarma immediately triggered a refund — even though I clearly requested a replacement.
I checked their website and the product was (and still is) in stock. I contacted their customer service with a polite and clear explanation, including screenshots showing availability, and reiterated that I did not want a refund but a reshipment of the same product. Despite this, they ignored my request and proceeded with the refund without my consent.
This kind of decision should not be made unilaterally, especially when the customer explicitly asks for a replacement and the product is available. I trusted Mifarma and expected better treatment.
Very disappointed. I will think twice before ordering again.
Query codes: 765698-766199
Update:
I was told the product was out of stock in their warehouse, which supposedly justified an automatic refund instead of the replacement I specifically requested. Yet the product is still available for purchase on both their EU and Spanish websites — I can add it to my cart right now. This is not just poor service, it’s misleading. I expected honesty and a real solution, not an excuse.
26 June 2025
Unprompted review
Reply from Atida | Mifarma
Hello, we are very sorry to hear about your experience. As we have informed you through the ticket #765698 that you have opened in your email and associated with your order we had no more units in stock in the warehouse and for that reason the refund has been made to your account. We will be happy to answer any questions or queries you may have regarding this issue through the ticket you had in your email or by contacting us again through our help centre on the website:
https://soporte.mifarma.es/hc/en-gb/requests/new
Best regards.
Shipping
I placed an order on February 14th, and it is still in transit. According to the tracking information, my order has not moved from Germany since February 19th. I only received an email stating that my order is delayed. Really? Didn't notice!
27 February 2025
Unprompted review
Reply from Atida | Mifarma
Hi Ivy, we are sorry to hear about your concerns. Through the limited data provided in the review it is not possible for us to locate the case to review what you indicate. If you are so kind, you can write us a ticket with the incident to this link:
https://soporte.mifarma.es/hc/en-gb/requests/new
In order to clarify what happened, remember to put that you have written this review and put that reference TP528 to prioritise your query.
Regards and sorry for the inconvenience.
Absolutely shocking
Absolutely shocking , I truly believe they don’t have half the items they claim to have but that’s only visible when you check your order status you then see NO REFUNDS JUST CREDIT AFTER RECIEVING NOTHING 11 WORKING DAYS AFTER ORDERING what’s only visible is what a scam to keep your money.
14 January 2025
Unprompted review
Reply from Atida | Mifarma
Hi Lindsey, we are sorry to hear about your concerns. Through the limited data provided in the review it is not possible for us to locate the case to review what you indicate. If you are so kind, you can write us a ticket with the incident to this link:
https://support.atida.com/hc/es/requests/new
In order to clarify what happened, remember to put that you have written this review and put that reference TP455 to prioritise your query.
Regards and sorry for the inconvenience.
Arrived super quickly and around 15-20%…
Arrived super quickly and around 15-20% cheaper than german prices :)
14 November 2024
Unprompted review
Reply from Atida | Mifarma
Hola Isabel!
Muchas gracias por tu valoración. Nos alegra que hayas tenido una buena experiencia de compra, trabajamos cada día para que nuestros pedidos lleguen lo más rápido posible. Gracias por confiar en nosotros.
Un saludo
Buen sitio donde puedo comprar mis…
Buen sitio donde puedo comprar mis productos favoritos pero la última vez no encuentro mi after shave favorito (Gel de Gillette) espero que no ha desaparecido. Servicio impecable.
14 August 2024
Unprompted review
Reply from Atida | Mifarma
Hola Eddy, agradecemos tu comentario y nos complace saber que, en general, tu experiencia de compra ha sido satisfactoria. Valoramos tu comentario y estamos comprometidos en brindar un servicio de alta calidad a nuestros clientes. Gracias por confiar en Atida
I ordered some supliments for pregnancy…
I ordered some supliments for pregnancy and when the order arrived I was not satisfied that the product contains a lot of Es and wanted to return it back but they said I cannot return the medicaments. I have not use them at all, why cannot be returned? So so dissapointing, I don't recommend this online shop, I will never buy again anything from them. Very bad conditions!
10 June 2024
Unprompted review
Reply from Atida | Mifarma
Hi Lidia, we're sorry to hear that you're having this feeling with your shopping experience. As indicated to you by our Customer Service department, food supplements are not subject to return.
All this information is contained in our conditions that you have available on our website and that are accepted when processing the order, we provide them here so you can review them if you wish:
https://www.atida.com/es-es/condiciones
We will be happy to answer any questions or queries you need to clarify this issue through the ticket you had in your email or by contacting us again from our help centre on the web:
https://support.atida.com/hc/es/requests/new
Best regards.
Reply from Atida | Mifarma
¡Hola Jenny!
Es muy gratificante para nosotros saber que nuestro servicio de atención al cliente ha sido de tu agrado y satisfacción,
Gracias por confiar en nosotros.
Reply from Atida | Mifarma
Hello Jean! Thank you very much for the 5 star rating that you leave us through this way. Your opinion is very important to us, best regards!
Fast Delivery
Very fast delivery and everything arrived in great condition!
16 April 2024
Unprompted review
Reply from Atida | Mifarma
Hello Carol! Thank you very much for the 5 star rating that you leave us through this way. Your opinion is very important to us, best regards!
First time I ordered from this page
First time I ordered from this page, to Portugal and didn't know what to expect.
I got really surprised when I had the item the morning after my order!
Really happy with everything and I will order from them again, no problems whatsoever.
26 January 2024
Unprompted review
Reply from Atida | Mifarma
Hello Isabelle, thank you very much for taking the time to leave us your feedback. We hope you enjoy your order. Thank you for trusting Atida. Best regards.
They sold me 12 packs of baby syrup
They sold me 12 packs of baby syrup, which will soon expire. When I asked about replacing the product or returning it, I was told that they would not return or exchange the product and that they could sell me a product with an expiration date of 1 day. It’s simply outrageous, these are scammers solving their financial problems at the expense of buyers. I do not recommend these crooks to anyone!
30 October 2023
Unprompted review
Reply from Atida | Mifarma
Hello Toto.
First of all, we apologize for any inconvenience caused. We have not been able to locate your case in our database, and we would like to review what happened in detail, in order to be able to offer you a solution as soon as possible. It is essential for us to offer a quality shopping experience, so we would appreciate it if you could contact us through this link:
https://support.atida.com/hc/es/requests/new
So that our Customer Service department can review it and give you a solution as soon as possible. Remember to indicate that you have written this review and put that reference TP67 to prioritize your query.
Best regards.
Have used many times
I used this company a few times during the pandemic to purchase pharmaceutical products. Often, a discount code is available online, which makes a considerable difference in cost. The delivery was always fast and accurate. However, my only complaint is that the cardboard packaging is huge compared to the product, which is wasteful by today's standards!
27 August 2022
Unprompted review
Reply from Atida | Mifarma
Hello Cassy, thank you very much for taking a moment and evaluating your shopping experience. We remind you that you have us available on our website for any questions or queries you may need. Thank you for trusting Atida! All the best
Scammers
Ordered 7.06, £70, haven't received it:
no communication about order status;
Poor support;
Delivery status only when you reach out support (takes a day);
No refund;
"We tried to deliver" but no, I'm working from home, and there wasn't any attempts (I receive different parcels almost every day with no issues)
01.08 started refund process, after many many emails from me, now it's 26.09 still no refund, very poor response (days between messages)
Looks like a scammer to me
31 July 2023
Unprompted review
Reply from Atida | Mifarma
Hello Tatiana , we are very sorry for what happened. If you have already contacted us, they will have managed a claim that you should have in your email. If not, please, you can communicate the data related to this purchase by sending a ticket through the following link:
https://soporte.mifarma.es/hc/en-gb
We will be happy to help you and review your case to apply a solution as soon as possible. All the best.
Mifarma tries to trick you with low…
Mifarma tries to trick you with low prices and promotions.
On the same day I ordered in total eighteen products and getting confirmation of the order and also payment was succesfull they just cancelled the order in the afternoon.
Pretending something went wrong with the order. They keep pretending the day after still that there was a mistake in the process and should order again.
Today I saw they adjusted the price and it will cost me € 150,- more on the eighteen products. Were are your promotional offers Mifarma! 😡
As you see they keep saying there was an error. Yes in their pricing and will not sell at the price on the website. Ofcourse they refunded the money otherwise I would claim the products.
Do you run your business like that?
Will never try to buy again with them.
27 July 2023
Unprompted review
Reply from Atida | Mifarma
Hello Bernard, we are very sorry to hear about your experience. As we have informed you through ticket #507952 that you have open in your email and associated with your order the order was cancelled due to an error and as you can see the refund has already been received. As indicated in the conditions of the web in case of error, MIFARMA will inform the user and will not process the order. We remain at your disposal for any clarification of your case by means of the aforementioned ticket. We apologise for any inconvenience caused, best regards.
Can’t return defect medicine
Bought a product from the German website and it smells and tastes very bad I made a complain on their website and they keep of asking me to send them videos of the product it took too long now and I still can’t return the product or receive a refund
19 June 2023
Unprompted review
Reply from Atida | Mifarma
Hi Amir, we are very sorry to hear about your experience. As we have informed you through the ticket #496404 that you have opened in your email and associated with your order, we will refund the amount of the product in your account. We remain at your disposal to apply a solution to your case through the ticket mentioned above. We apologise for any inconvenience caused, best regards.
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