Amir Kandil

Danke für Ihr Feedback. Gerne würden wir Ihnen weiterhelfen. Da wir weitere Daten von Ihnen benötigen, würden wir uns freuen, wenn sie uns per E-Mail kontaktieren könnten. Um die vertrauliche Behandlung Ihrer Daten sicherzustellen, wenden Sie sich bitte mit dem Betreff „Trustpilot“ und Ihrem Anliegen an service@gebuhrenfrei.com. Unser Kundenservice wird sich mit Ihnen schnellstmöglich in Verbindung setzen, um gemeinsam eine Lösung zu finden.

Hi Amir, we are very sorry to hear about your experience. As we have informed you through the ticket #496404 that you have opened in your email and associated with your order, we will refund the amount of the product in your account. We remain at your disposal to apply a solution to your case through the ticket mentioned above. We apologise for any inconvenience caused, best regards.

Hello Amir. First of all, we apologise for any inconvenience caused. With the information you provide, we do not have any query in our database, and we would like to review what happened in detail, in order to offer you a solution as soon as possible. For us it is essential to offer a quality shopping experience, so we would appreciate if you could contact us through this link so that our Customer Service department can review what happened and give you a solution as soon as possible.

https://soporte.mifarma.es/hc/es

Best regards

Hallo Amir, schade, dass du mit deiner Bestellung über Sparhandy nicht vollständig zufrieden bist. Deine Bestellung befindet sich aktuell in der Bearbeitung. Die Verzögerung kam aufgrund fehlender Unterlagen zustande. Der Versand wird nun zeitnah erfolgen. Viele Grüße dein Sparhandy Team

Hello, Amir!

We can help you solve this issue. Please create a ticket here, eneba.com/support, and our Support Team will happily assist you! In case you have already generated a ticket, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).

Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.

EDIT: Thanks for getting back to us with more information, we have used it to locate your order and the related help inquiry. It seems that an agent has already been assigned to it and they had reviewed and replied to your concerns, please be sure to check your inbox and proceed accordingly so we could solve this together!

EDIT2: We're happy to see that your situation has been resolved and a solution has been provided to you via e-mail. We will continue to work just as hard, if not, put even more effort into making sure that such occurrences would not happen in the future. Thus, providing you with the opportunity to leave some positive feedback!

Regards
Eneba Team

Hello, Amir!

We can help you resolve this issue. Please create a ticket here: eneba.com/support, and our Support Team will happily assist you! In case you have already generated a ticket, please provide us with your ticket number and the order number. (All of our order numbers start with o-******).

Additionally, we have contacted you via Trustpilot regarding this matter so that you can provide us with more information.

EDIT: We're happily letting you know that your situation has been resolved, and our team has already issued the refund for you. We will continue to work just as hard, if not, put in even more effort, into making sure that such occurrences would not happen in the future. Thus, providing you with the opportunity to leave some positive feedback!

Kind regards,
Eneba Team