CATTERMOLE JENNA

We recently had solar panels installed and the whole process was extremely quick, efficient and easy to follow. From start to finish it only took a couple of weeks and the team were great to deal with and very responsive. They also take care of all the grant paperwork which is so helpful. Wouldn't hesitate to recommend.

Children ordered us flowers as a gift. Delivery driver threw a lit cigarette on our driveway and left us an open box of dead flowers.

Closed my Bunq account last year but received an Amazon refund into the closed account, which did not bounce back and Bunq accepted. 4 weeks later and no access to the money, no communication from their side beyond copy and paste canned responses, no timelines, seemingly no willingness to fix the issue. At this stage I am just assuming the money has been lost or stolen by them. Oh, and in the meantime I've had to pay a 9 euro fee to access my closed account that I never wanted to use again. DO NOT use this bank.

Excellent service - very responsive and quick, no issues.

On March 27th, we rented a vehicle from their Fiumicino office. After returning it on the evening of Monday 1st April, we realised when we got home that we'd left our camera behind (a black Panasonic Lumix GF1), and called to enquire about it.

The gentleman on duty at that time, informed me they'd found the camera and I could come and pick it up any time I wanted. When I replied saying it might take me a few days but I would try to be there as soon as possible, he said it wasn't a problem at all.

By Friday 5th, I'd still not had time to get to Fiumicino so we called their office at 10:59am to check that this was still ok. The lady who answered the phone said the camera was there, everything was fine, and we could come and collect it whenever we were ready.

On Monday 8th, when I arrived at Fiumicino at 1pm and called to ask if the camera could be put on the shuttle and sent to me at the airport or if I should go to the office, a Ms Giulia who answered the phone, asked for my name and contract number, then said someone had already come and picked up the camera.

She said she would enquire around about it and would call me back straight away. At 3:30pm I was still waiting. When I called back to ask what was going on, Giulia said she couldn't give me any answers and she needed more time to find out and would call me when she had information, so I returned back to Rome.

several days and many many unanaswered calls later, a lady finally picked up the phone and said Giulia was not there. When I asked if she could help me, as surely Giulia couldn't be the only person in a small office to know about my issue, she said Autoclick does not have a lost and found, and she knew nothing about my camera.

It seems that somewhere between 10:59am on Friday 5th when I as told the camera was there, and 1pm on Monday 8th when I was told it wasn't, a woman walked into their office claiming they'd left a camera in a car and one of their staff gave our camera to her.

If this is actually the case,
1. How would anyone even know there was a camera there for them to ask for it?
2. Surely their staff would have asked for ID and car contract number from the person picking the camera up and they therefore know who has it?
3. Surely they have a system where items left in returned vehicles are noted down somewhere?
4. How is it possible that in previous calls, everyone who picked up the phone immediately knew about the camera and said everything was fine, and now no one knows anything about it?

I wrote to Autoclick and never heard back from them.

Absolutely disgusting. Thieves in their office and they don't care.