How do I set up a Repair Order?

Having a problem with your system or game? We can help! Setting up a repair with Nintendo is fast, easy, and secure. See Set Up a Repair for a Nintendo Product for more repair information.

How long is my warranty in the U.S. or Canada? How do I check my warranty status?

Nintendo systems carry a standard twelve-month warranty, which is one of the longest standard warranties in the video game industry.

You can check your warranty status in the Nintendo Repair Center.

Can I use the UPS Pick-Up program?

Nintendo's UPS return program supports drop-off shipments only. If the UPS pick-up is used, Nintendo is not responsible for these costs or for any lost or misdirected packages.

For full instructions on how to package and ship your repair, please refer to the repair instructions email you received with your shipping label.

Where can I view the Factory Service Repair Terms & Conditions?

See Factory Service Repair - Terms & Conditions for more information.

How do I identify Nintendo Products?

To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, it may be a licensed product. Contact information for our licensees can usually be found very easily on the Internet.

If the company that manufactured your product is not listed among our licensees, you may be using an unlicensed product. We do not have information on unlicensed companies or products as these products are not recommended for use with our systems. Please read this important information about licensed and unlicensed products.

Can I set up a repair if I live outside of the U.S. or Canada, or the product I need assistance with was purchased outside of the U.S. or Canada?

We are only able to repair products for residents of the U.S. and Canada. Also, we do not repair or modify products made for use in other countries.

If you live in Latin America, click here for your repair options. For all other areas, please visit one of our global regional websites listed here, or return to the retailer where it was purchased.

How can I view/access my UPS shipping label?

You can view, access, print or reprint your shipping label from the Nintendo Repair Center. Log in if you used your Nintendo Account to set up your repair, otherwise choose Find your Repair and enter your repair details to find your order.

Use the "Shipping to Nintendo" section to view details about your shipping label.

Why are there multiple labels for my repair order?

There is a federal shipping reulation for lithium ion batteries, so a limited amount may be shipped in one package. If your repair order exceeds the alloted amount, you will need to send them in multiple shipments. An explanation of why you had multiple labels sent should be included in the information to prepare your repair.

If a new label was set up for you for another reason, you may see older shipping labels in the Nintendo Repair Center. Labels are orders by newest at the top, so ensure you're using the correct labels if you have multiple.

Are there any shipping restrictions when mailing my Nintendo products from APO/FPO/DPO or overseas locations?

Lithium batteries are considered hazardous materials by the U.S. Department of Transportation. For this reason, pre-owned, damaged or defective electronic devices containing or packaged with lithium batteries (such as Nintendo Switch or Nintendo 3DS family of systems) can be mailed to and from Nintendo repair facilities only via surface transportation and must bear specified markings. When shipping these devices to Nintendo, please consult with your local shipment company or servicer.

Please note that USPS prohibits APO/FPO/DPO and other international shipments of pre-owned, damaged, or defective electronic devices, containing or packaged with lithium-ion batteries. Please learn more here.

How do I change what I will be sending to Nintendo for repair?

Sending additional items or not sending items that are expected can delay the repair process. If you find that it is necessary to adjust the items that you are including, please contact us for support.

How do I change the address my repaired item(s) will be shipped to?

Your item(s) will ship to the address you provided to us while setting up your Repair Order. If you need to update the address where your item(s) will be shipped, please visit the Nintendo Repair Center to manage your repair. Depending on the status of your repair, you may not be able to make edits.

We will make every effort to accommodate address change requests, but this may not be possible if your Repair Order has gotten far enough along in the process.

Do I need to contact Nintendo or UPS if I decide not to send my product in for repair or to not use the UPS return label?

If you decide not to send in your product for repair, there is no need to contact Nintendo or UPS.

If you decide to ship your repair using another carrier, be sure to ship your item to us insured, and with a way for the shipment to be tracked.

How can I update my payment information on my repair order?

Please visit the Nintendo Repair Center.

1. Log in if you used your Nintendo Account to set up your repair, otherwise choose Find your Repair and enter your repair details to find your order.
2. On the Order Summary page, below the Estimated Total cost of your repair, use the “Update” link next to your original payment details to change your method of payment.

Once technicians begin working on your repair, your payment method is charged for the repair. If you do not see the "Update" link, then the repair is under way and payment information cannot be changed.

If a payment method is declined, you will be notified (email, text, or in the Nintendo Repair Center) and asked to update your payment method in order for the repair to proceed.

How can I update my email address or phone number for my repair order?

Please contact us for support in updating the email address or phone number associated with your repair order.

My repair has been delivered, but I'm not seeing a status change

If the tracking information for your repair shows it was delivered to Nintendo, but the repair status has not updated to show "Delivered" or "Awaiting Tech," rest assured that our repair technicians will be working on your system soon. Keep in mind that high volumes can occur, which could lead to delays. We appreciate your patience.

How can I check the status of my repair?

Check your Order Status here. Log in if you used your Nintendo Account to set up your repair, otherwise choose Find your Repair and enter your repair details to find your order.

It doesn't show that you have received my repair shipment. How long should it take to arrive?

If you used Nintendo's Factory Repair Service, please allow 2-8 business days for your package to arrive at our facilities.

Gather your tracking number and check the tracking status with the carrier.

• UPS (U.S.)
  • If you used our Factory Return Program, you can find your label with tracking number in the Nintendo Repair Center and track your shipment online at www.ups.com.
• If you shipped your Repair Order to Nintendo using another method, please contact that carrier for delivery and tracking information.
• Your tracking number for the return shipment to Nintendo can be found on your return shipping label.

Why is outbound tracking information not available for my repair?

We are only able to provide tracking information on U.S. orders shipped via UPS or FedEx and Canadian orders shipped via Purolator.

Tracking information is not available for items shipped via U.S. Mail or Canada Post. Information about expected delivery times should be sent to you via email when your package is sent to you.

If you have any issues with your shipment, please contact us.

What do I do if the UPS tracking information says my package was delivered, but I haven't received it?

• Check to see if the package has been placed in an out-of-the-way location around the outside of your home. Drivers will frequently hide packages behind plants or furniture, or to the side or back of the home to try to prevent theft.
• Check with other people who may have accepted the delivery, including family members, roommates, apartment office personnel, building staff (manager, security, receiving, etc.), or neighbors.
• A notice may have been left on or near your front door by the carrier. If you find a notice, determine if another delivery attempt will be made or if you need to arrange to pick the package up from the carrier's hub.
• In rare situations, UPS may scan a package as delivered but then find that they are unable to deliver it. In cases like this, the package is typically delivered within a couple of business days.

If you have tried all of these options and are still unable to locate your package, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.

I haven't received my repair shipment back. How long should it take to arrive?

Please use the Nintendo Repair Center to check your tracking information and see estimated delivery times for your package.

Depending on where you reside and the carrier being used, the return shipment can take between 4-10 business days from the time it leaves us.