Reports and statistics
- Number of complaints by country
- Percentage of national and cross-border complaints
- Top 10 most complained about sectors
Number of complaints by country
Country of trader | |||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
# | TOTAL | ||||||||||||||||||||||||||||||||||||||
Country of consumer
|
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572 | 15 | 4 | 15 | 21 | 1680 | 23 | 3 | 102 | 18 | 44 | 12 | 4 | 463 | 114 | 1 | 63 | 2 | 9 | 82 | 3 | 26 | 184 | 3 | 24 | 16 | 5 | 31 | 5 | 7 | 3551 | |||||||||
39 | 1422 | 10 | 4 | 21 | 535 | 23 | 12 | 188 | 13 | 560 | 17 | 4 | 297 | 340 | 6 | 62 | 1 | 21 | 118 | 8 | 9 | 1131 | 6 | 24 | 43 | 15 | 54 | 9 | 4 | 4996 | |||||||||
22 | 15 | 882 | 9 | 15 | 162 | 3 | - | 55 | 7 | 35 | 32 | 1 | 770 | 98 | 1 | 61 | - | 9 | 13 | 3 | 33 | 138 | 4 | 43 | 5 | 98 | 7 | 12 | 8 | 2541 | |||||||||
8 | 11 | 4 | 64 | 2 | 84 | - | - | 19 | 3 | 11 | 35 | - | 246 | 31 | - | 13 | 1 | 3 | 13 | 1 | 6 | 31 | - | 10 | - | 14 | 3 | - | - | 613 | |||||||||
27 | 8 | 10 | 2 | 407 | 168 | 7 | 2 | 25 | 3 | 16 | 11 | 1 | 355 | 83 | 1 | 24 | 1 | 11 | 43 | 4 | 4 | 104 | 6 | 35 | 13 | 4 | 25 | 26 | 19 | 1445 | |||||||||
815 | 181 | 30 | 95 | 162 | 30300 | 211 | 88 | 1038 | 187 | 739 | 115 | 19 | 1350 | 943 | 25 | 476 | 10 | 109 | 968 | 28 | 159 | 2192 | 44 | 331 | 97 | 48 | 463 | 33 | 36 | 41292 | |||||||||
20 | 10 | 9 | 4 | 9 | 181 | 276 | 6 | 37 | 1 | 32 | 5 | 1 | 145 | 66 | 1 | 27 | - | 3 | 24 | 4 | 6 | 97 | 22 | 10 | 10 | 3 | 68 | 3 | - | 1080 | |||||||||
3 | 3 | 1 | 4 | 10 | 83 | 4 | 166 | 58 | 13 | 22 | 6 | 1 | 74 | 26 | - | 19 | 1 | 26 | 12 | 30 | 4 | 56 | 8 | 15 | 5 | 1 | 18 | - | 2 | 671 | |||||||||
102 | 106 | 15 | 32 | 140 | 1722 | 53 | 28 | 11859 | 102 | 1039 | 99 | 12 | 992 | 1170 | 18 | 395 | 7 | 64 | 956 | 27 | 78 | 1713 | 89 | 73 | 381 | 27 | 249 | 35 | 5 | 21588 | |||||||||
17 | 8 | 4 | 6 | 11 | 188 | 9 | 8 | 30 | 113 | 18 | 6 | 2 | 49 | 36 | - | 4 | 2 | 7 | 15 | 5 | 37 | 62 | 23 | 6 | 13 | - | 47 | 1 | - | 727 | |||||||||
200 | 966 | 36 | 49 | 503 | 2710 | 67 | 44 | 2024 | 138 | 13117 | 141 | 12 | 668 | 1053 | 22 | 698 | 6 | 179 | 1028 | 19 | 45 | 1478 | 74 | 124 | 627 | 33 | 265 | 25 | 15 | 26366 | |||||||||
23 | 18 | 47 | 30 | 16 | 250 | 6 | 4 | 95 | 8 | 77 | 891 | - | 220 | 142 | 1 | 81 | - | 6 | 24 | 9 | 33 | 154 | 5 | 35 | 11 | 17 | 24 | 11 | 8 | 2246 | |||||||||
12 | 9 | 3 | 4 | 19 | 135 | 3 | 2 | 44 | 5 | 17 | 10 | 303 | 122 | 54 | - | 24 | - | 6 | 7 | 2 | 5 | 56 | 4 | 18 | 8 | 2 | 3 | 20 | 7 | 904 | |||||||||
33 | 24 | 36 | 9 | 95 | 260 | 3 | 1 | 55 | 2 | 36 | 13 | 7 | 3174 | 148 | 1 | 44 | - | 11 | 48 | 8 | 20 | 198 | 9 | 130 | 12 | 421 | 18 | 40 | 177 | 5033 | |||||||||
35 | 14 | 5 | 6 | 12 | 197 | 16 | 1 | 149 | 16 | 47 | 29 | 2 | 154 | 1577 | 7 | 41 | - | 14 | 45 | 9 | 23 | 200 | 7 | 18 | 19 | 9 | 42 | 3 | 1 | 2698 | |||||||||
- | 1 | - | - | 1 | 5 | 1 | 1 | 2 | - | - | - | 2 | 58 | 5 | 5 | 7 | - | - | 2 | 1 | 2 | 2 | 1 | 1 | 3 | - | 4 | - | - | 104 | |||||||||
84 | 95 | 34 | 50 | 62 | 1331 | 24 | 14 | 1840 | 52 | 379 | 58 | 13 | 2616 | 1642 | 8 | 8128 | 8 | 110 | 1530 | 17 | 110 | 928 | 49 | 39 | 62 | 37 | 153 | 23 | 7 | 19503 | |||||||||
1 | - | - | - | 1 | 12 | - | - | 1 | 1 | 3 | - | - | 9 | 2 | - | 1 | 9 | - | - | - | 1 | 5 | - | - | - | - | - | - | - | 46 | |||||||||
10 | 6 | 1 | 5 | 15 | 95 | 9 | 20 | 31 | 5 | 15 | 2 | 2 | 283 | 71 | 2 | 32 | 1 | 745 | 15 | 48 | 6 | 78 | 12 | 44 | 9 | - | 22 | 4 | 2 | 1590 | |||||||||
9 | 19 | 1 | 1 | 3 | 117 | 4 | 14 | 21 | 5 | 47 | 8 | - | 57 | 36 | 1 | 15 | - | 3 | 55 | 2 | - | 26 | 1 | 1 | 8 | 2 | 13 | - | - | 469 | |||||||||
6 | 2 | 4 | 2 | 4 | 73 | 3 | 13 | 14 | 2 | 10 | 3 | 1 | 139 | 31 | - | 23 | - | 15 | 9 | 113 | 5 | 24 | 1 | 5 | 2 | 2 | 15 | 2 | 1 | 524 | |||||||||
5 | 2 | 2 | 4 | 2 | 41 | 2 | - | 20 | - | 8 | - | 1 | 58 | 52 | - | 17 | - | 1 | 14 | - | 52 | 25 | 1 | 5 | 2 | - | 3 | - | - | 317 | |||||||||
50 | 115 | 5 | 5 | 17 | 474 | 49 | 1 | 142 | 6 | 113 | 13 | 1 | 360 | 190 | 2 | 60 | - | 16 | 149 | 5 | 21 | 3308 | 8 | 18 | 35 | 6 | 82 | 3 | 3 | 5257 | |||||||||
19 | 3 | 2 | 4 | 3 | 91 | 49 | 7 | 23 | 1 | 16 | 4 | 2 | 205 | 20 | - | 10 | 1 | 5 | 18 | 1 | 8 | 59 | 149 | 12 | 6 | 2 | 135 | 1 | - | 856 | |||||||||
33 | 19 | 20 | 43 | 48 | 903 | 33 | 17 | 131 | 3 | 86 | 27 | 6 | 4407 | 341 | 1 | 77 | - | 28 | 1048 | 15 | 23 | 547 | 11 | 3627 | 37 | 12 | 118 | 17 | 14 | 11692 | |||||||||
27 | 36 | 5 | 11 | 53 | 500 | 11 | 17 | 1814 | 21 | 362 | 28 | 2 | 180 | 269 | 2 | 115 | - | 24 | 95 | 10 | 16 | 336 | 6 | 27 | 2468 | 9 | 31 | 10 | 7 | 6492 | |||||||||
39 | 33 | 94 | 14 | 47 | 326 | 9 | 7 | 123 | 17 | 106 | 45 | - | 2089 | 142 | 4 | 121 | 1 | 14 | 84 | 7 | 79 | 261 | 15 | 156 | 13 | 1574 | 19 | 23 | 21 | 5483 | |||||||||
56 | 11 | 4 | 7 | 11 | 285 | 87 | 10 | 71 | 4 | 44 | 15 | 1 | 274 | 95 | 1 | 26 | - | 8 | 18 | 8 | 38 | 138 | 41 | 19 | 10 | 2 | 367 | 4 | 3 | 1658 | |||||||||
9 | 3 | 6 | 3 | 6 | 103 | - | 2 | 30 | - | 11 | 7 | 8 | 69 | 17 | - | 18 | - | 2 | 7 | 2 | 2 | 37 | 1 | 13 | 1 | 6 | 3 | 62 | 4 | 432 | |||||||||
11 | 8 | 5 | 4 | 66 | 71 | 2 | 4 | 28 | - | 10 | 2 | 1 | 251 | 51 | - | 5 | - | 1 | 13 | - | 10 | 46 | 4 | 19 | 10 | 1 | 5 | 8 | 133 | 769 | |||||||||
TOTAL | 2287 | 3163 | 1279 | 486 | 1782 | 43082 | 987 | 492 | 20069 | 746 | 17020 | 1634 | 409 | 20134 | 8845 | 110 | 10687 | 51 | 1450 | 6453 | 389 | 861 | 13614 | 604 | 4882 | 3926 | 2350 | 2287 | 380 | 484 | 170943 |
Top 10 most complained about sectors
Name of sector | Number |
---|---|
Airlines | 42668 |
Clothing (including tailor-made goods) and footwear | 19591 |
Information and communication technology (ICT) goods | 13341 |
Electronic goods (non-ICT/recreational) | 9397 |
Hotels and other holiday accommodation | 8395 |
Furnishings | 7118 |
Leisure goods (sports equipment, musical instruments, etc) | 6204 |
Spares and accessories for vehicles and other means of personal transport | 5433 |
Large domestic household appliances (including vacuum cleaners and microwaves) | 4567 |
Mobile telephone services | 3667 |
Percentage of national and cross-border complaints
50.03%
49.97%
Cross border
50.03% (104254)
National
49.97% (104125)