Contact national contact point
If you have any questions, you can contact your national contact points.
One of the advisors there will be able to answer your questions and guide you through the process of submitting your complaint.
The advisor can:
- explain how this site works and what the dispute resolution bodies can do to help you
- help you communicate with the trader and/or the dispute resolution body handling your complaint
- help you submit your complaint (including which documents you need to attach to it)
- give you general information on your rights as a consumer (or a trader)
- advise you on other ways of resolving your dispute if this procedure doesn't work.
1060 Wien
Austria
1060 Brussel
Belgium
1000 Sofia
Bulgaria
10000 Zagreb
Croatia
1421 Nicosia
Cyprus
120 00 Praha 2
Czech Republic
2500 Valby
Denmark
10130 Tallinn
Estonia
00530 Helsinki
Finland
77694 Kehl
Germany
77694 Kehl
Germany
11471 Athens
Greece
1357 Budapest PF.: 2
Hungary
101 Reykjavik
Iceland
D07 X6NR Dublin 7
Ireland
00199 Roma
Italy
LV1010 Riga
Latvia
9490 Vaduz
Liechtenstein
LT-01402 Vilnius
Lithuania
1852 Luxembourg
Luxembourg
Valletta
Malta
3500AL Utrecht
Netherlands
Oslo
Norway
00-950 Warsaw
Poland
1069-013 Lisboa
Portugal
011865 Bucharest
Romania
827 15 Bratislava
Slovakia
1000 Ljubljana
Slovenia
28006 Madrid
Spain
651 02 Karlstad
Sweden