Level 1

16 points

Sonoma 14.4.1 issues with bluetooth - unable to detect keyboard and mouse at log in

Since updating to Sonoma 14.4.1, my 2018 Mac mini is unable to detect Keyboard (Logitech MX Keys Mini) and Mouse (Logitech mouse) at the point of log in. Even connecting USB C Cable directly to the keyboard did not work. If I am able to log in using another keyboard, these Logitech Keyboard and Mouse are connected and can be use. The issue I have is only at the log in point when I am starting the Mac mini.

The Logitech MX Keys Mini and Mouse work perfectly with iPad and also with another iMac Pro when I went to the Apple Store for help. We had also reinstalled the Bluetooth App and also the OS and issues prevail. The only option I have left is to have Apple Store to re-set my MacMini which will take a 3-5days and I will likely ask for Monterey OS in the end...

Does anyone have similar issues? This is very disappointing.

iMac, macOS 10.13

Posted on Apr 28, 2024 1:37 AM

Best reply

PRP_53

Level 10

85,543 points

Posted on Apr 30, 2024 2:43 AM

Thank you too.

On personal note, your above reply has " Made My Day " - really.

It is not often we receive such replies

We are pleased it has all worked out in the end

Do come back to the Apple Support Communities ( ASC ) in the future if additional questions may arise

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5 replies

Best reply

PRP_53

Level 10

85,543 points

Apr 30, 2024 2:43 AM in response to Robyn310

Thank you too.

On personal note, your above reply has " Made My Day " - really.

It is not often we receive such replies

We are pleased it has all worked out in the end

Do come back to the Apple Support Communities ( ASC ) in the future if additional questions may arise

PRP_53

Level 10

85,543 points

Apr 28, 2024 1:58 AM in response to Robyn310

Sorry but the only Cabling I have found for the Keyboard Keyboard

USB-C charging cable (USB-A to USB-C)

Trying to cable the keyboard to computer to make it Function at Log in - seems not possible ?

The Bluetooth Kernel to make a bluetooth connection from keyboard to computer is not actually loading into the computer until the Operating System is fully loaded

Which would require Logging into the computer

That is why I always keep a cheap dedicated USB-A keyboard handy

FYI - there are times when even using an Apple Magic Keyboard ( bluetooth ) and string to boot in Safe Mode - I have to use the USB-A keyboard to log in.

Added is the below Warning from the Manufacture of the keyboard

ATTENTION: FILEVAULT

FileVault is an encryption system available on some Mac computers. When enabled, it might prevent Bluetooth devices from connecting with your computer if you have not yet logged in. If you have FileVault enabled, we advise purchasing the compatible Logi Bolt USB Receiver.

PRP_53

Level 10

85,543 points

Apr 28, 2024 2:16 AM in response to Robyn310

Follow on

Should have mentioned the Apple Magic Keyboard does come with a USB-C to Lighting connector cable

That is how the Pairing of the keyboard to computer is done

That same cable can also be used to recharge the Builtin battery of the keyboard

Robyn310 Author

Level 1

16 points

Apr 30, 2024 2:33 AM in response to PRP_53

Hello PRP_53, I want to let you know that I was able to solve the issue by disabling the FileVault as you advised. It worked and I am so relieved. I had spent more than 4.5hrs with Apple Support personnels both on the phone and at the Store but we could not solve the issue. This is not including the commuting time and the next step left was to surrender my Mac mini for 3-5 days to the Apple Store to have it reset to factory setting to see if that would work.

So grateful to you for taking the trouble to reply and saving me so much hassle and I wish Apple Support can also give you some reward for this. Have a wonderful day!

Robyn310 Author

Level 1

16 points

Apr 30, 2024 6:54 AM in response to PRP_53

Yes I most certainly will. Thanks for the great experience for a ASC newbie. - Cheers!

Sonoma 14.4.1 issues with bluetooth - unable to detect keyboard and mouse at log in