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Can't get rid of Phantom Hub(s) - Please help!

Using "new architecture" on HomeKit and the problem Apple TV is an A1625.


Looking for advice on how to deal with phantom Apple TV hub(s). Photo in link. I removed an Apple TV “Den TV (2)” from my ecosystem. It was removed from my device list under iCloud and then factory reset. That should be the end of the story.


But it continued to show up as a phantom hub, so on the advice of some reddit thread, I reconnected the old TV to my HomeKit ecosystem and the same Apple TV - now called “Entertainment Room” was again removed from device list and factory resets. But now they both still show up as no-response hubs.


https://imgur.com/a/fo5EpbY


I have:

-obviously, tried to reconnect the old (but factory reset) Apple TV and remove it again, but that didn’t work - it just doubled down on the phantom hubs

- waited one month (some folks say the phantom hubs will disappear eventually)

- unplugged ALL HomeKit hubs, rebooted router, and turned off iPad and iPhone then started everything back up (this essentially reboots the HomeKit system)

-checked to make sure the old Apple TV is not listed as a device for any family members


If the only solution is to factory reset every single hub and rebuild the entire system (I have 3 TVs and 8 hompods and over 100 devices), I’m just going to give up on HomeKit and move to a different smart home system. Please tell me there is another way!


I’m desperate for ideas at this point. Has anyone had this issues and fixed it?

Thanks for your help.

Apple TV HD

Posted on Mar 9, 2023 1:39 PM

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Posted on Dec 9, 2023 10:57 AM

I'm the creator of the thread on Reddit. I still have the phantom 'default room' home hub. It has been nearly 3 months. While it causes no immediate issues with my HomeKit it's annoying and makes it harder to tell when I actually have an unresponsive device that needs to be fixed.


I keep hoping an update will fix the issue. I'm losing that hope since it sounds like the problem started with iOS16 long before my issue.


I'm glad others are also contacting Apple. I've tried text support and have submitted bugs with the Feedback app.

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Can't get rid of Phantom Hub(s) - Please help!

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