About RiekoC

Hello @Stephanie_carri  I moved your post from the Fitbit.com Dashboard forum to the Charge product help forum since your issue isn't related to the Fitbit on-line dashboard. Hopefully, someone here will be able to help you. ... View more

Hi @gvcc  Thank you for your response and feedback. How are you currently monitoring your heart rate during your treadmill sessions? Are you using the Fitbit Exercise app or Exercise quick launch tile (Fitbit) on your Pixel Watch 2? Which watch face are you using? I turned on Always on Display on my Pixel Watch 2 and started a workout using the Exercise quick launch tile. The exercise display opened, which showed my heart rate in real time as well as the corresponding heart rate zone. I added the Daily heart rate tile to my watch and was able to see my real time heart rate without any issues with Always on Display enabled. The clock face I use is Utility with Heart rate in one of the Complications slots so I can see my heart rate in real time. Having Always on Display didn't affect the ability to see my real time heart rate. Based on this quick testing, I think there are available options to give you the information you want during your workout sessions. ... View more

Hello @Seppomoers  The floor tile on the Today page in the Fitbit app is probably not turned on. To turn it on: Tap on the pencil icon on the Today page in the upper right Swipe up until you see the Activity group and look for Floors Tap on it to turn it on Tap on Save in the upper right When you do a manual sync, your Fitbit app should now show the number of Floors you completed to match what shows in the Fitbit Today app on your Pixel Watch. ... View more

Hello @JacqueeP  The Charge 6 (& 5) doesn't have an altimeter, which is needed to track stairs. That's why you're not seeing any floors being tracked. ... View more

Hello @nelsonkeller  I believe you only need to select and complete a Yoga session once and then it will be at the top as one of your 3 most recent activities. I use "Workout" for my VR exercise sessions, which is also towards the bottom. After I completed 1 "Workout" session, that activity stays in my most recently used. I just have to be careful not to select more than 2 other activities. Otherwise, I have to scroll down to select "Workout" again. ... View more

Hello @Char4900  Glad to see that you finally got your sleep tracked. As for the sleep score, I think it might require a few nights of sleep data for the algorithm to produce a score. You might want to consider doing a restart of your Charge 5. That's often the recommended first troubleshooting step to try to improve Fitbit tracking. Restarting can get your device "unstuck". Another thing to try is clearing the cache for the Fitbit app on your phone. This can help the performance of the Fitbit app. ... View more

Hello @VeeHun  I moved your post from the Android platform forum to the Versa product help forum where you're more likely to get help with your Versa 3 issue. ... View more

Hello @gvcc  If you want to see your heart rate during your exercise, consider turning on the Always on Display on the Pixel watch during your workout. That would prevent the screen from going to sleep and you should be able to see your heart rate on the Exercise tile. Then, turn off the Always on Display after you finish your exercise. Just be aware that you'll probably see an increase in battery usage if you decide to use this option. The Pixel Watch currently doesn't track SpO2 in real time. As far as I know, none of the Fitbit devices track SpO2 in real time. ... View more

Hello @Sunny_hair  Wrist worn fitness trackers, including Fitbits, use arm movement for tracking steps. This is why users who push carts, wheelchairs, & baby carriages often see a lower step count. It also works in reverse. My Fitbit will count steps when I'm doing dishes or folding laundry. Since your Charge 6 tracked 30 steps while you were in bed, that would indicate to me that you had enough arm movement for your device to count it as steps. This article helps explain How does my Fitbit calculate my daily activity  (<-- click link), including how the device counts steps. ... View more

Hello & welcome @RobShaw100  For your heart rate during sleep graph, that would located in the Sleep data section. Tap on Sleep duration tile on the Today page. Tap on Sleeping heart rate tile below the sleeping stages graph. That will open to a page where you can see your heart rate graph. For SpO2, tap on the Health Metrics tile on the Today page. Tap on SpO2 to see the graph showing your nightly SpO2 average over the past week. If you were looking for a graph showing the SpO2 values during your night's sleep, that is not available. Fitbit only provides an average value for the night. Although I know there's an export feature for your data in the Fitbit app, I've seen several users report that the current export format is not very user friendly. If you want to try, this help page has the information on How do I export my Fitbit data (<-- click link) ... View more

Hello @Char4900  Since you're not getting any sleep data, I suspect there could be an issue with your heart rate sensor. Do you see a green light on the back of your Charge 5? To check, place your finger across the back of the device. You should see a green light when you lift your finger. That's the heart rate sensor. If you don't see a green light, check in the Settings menu on the Charge 5 and confirm Heart Rate is enabled. If you confirmed that Heart Rate is enabled on your Charge 5 and you still don't see a green light, you probably should contact Fitbit support (<-- click link). If they confirm that your device is defective and depending on how long you've had your device, they should let you know what are your options under warranty. ... View more

Hello @Jerosel84  You should contact Fitbit support (<-- click link) about requesting a replacement as well as what documentation needs to be submitted. ... View more

Hello @Dante3788  I saw that you submitted this as a feature request in the Product Feedback forum. For other users who would like to add their vote & comment, click here (<-- click link). ... View more

Hello @suzyburwick  There should have been an option in the Fitbit app to get the Premium subscription when you first set up your new Fitbit. But it sounds like you didn't see that option or unintentionally skipped over it during setup. At this point, you probably should contact Fitbit support (<-- click link) and see if they can help you get your 6 months free Premium subscription for your account. ... View more

Hello @Widkers16  Some users reported that they have to gently push the tab on the latching mechanism towards the center of the device until they hear/feel it click into place. Then it doesn't disconnect when gently tugged. Look at the section titled: How do I change the band on my Fitbit from the link provided by the Moderator. If this doesn't work, it's possible that the latching mechanism is defective and you should contact Fitbit support (<-- click link). Let them know that the bands that came with your Charge 6 will not stay connected to the device. ... View more

Hello @KatiGalindo  Sorry to see that your Charge 5 isn't working properly. One other troubleshooting step to try is changing the clock face. Sometimes changing the clock face will get the device "unstuck". If this works, you can change back to the clock face you prefer. In case this is helpful, here are the instructions on how to change the clock face (<-- click link) If this doesn't work, you should contact Fitbit support (<-- click link). They should let you know what are your options under warranty. ... View more

Hi @Anita1767  Thanks for letting us know that you got it figured out and you're getting notifications. If you have any other questions, let us know. We'll be here to help.   ... View more

Hello @girenho  My suggestion is to not be concerned about it right now. Sometimes a firmware update is halted for one reason or another. That is likely the case with your Charge 5. Just to let you know, my Charge 5 is on the same firmware version as yours. ... View more

Hello @imIKON  My suggestion is to not be concerned about it right now. Sometimes a firmware update is halted for one reason or another. That is likely the case with your Charge 5. Just to let you know, my Charge 5 is on the same firmware version as yours. ... View more

Hello @Pb617  Here is the link to Fitbit's return & warranty policy (<-- click link). This will take you to the Fitbit support page (<-- click link) . ... View more

Hello @rangh  My suggestion is to not be concerned about it right now. Sometimes a firmware update is halted for one reason or another. That is likely the case with your Charge 5. Just to let you know, my Charge 5 is on the same firmware version as yours. ... View more

Hello @ftyminski  When you mention messaging & vibrations, I take it you are referring to not getting notifications on your Charge devices from your iPhones. Have you had a chance to check out this help page about notifications (<-- click link)? It has troubleshooting steps to try for iPhone users. Hopefully, the troubleshooting will fix the problem. ... View more

Hello & welcome @teeger  Great question! According to the Fitbit article on heart rate (<-- click link), there are multiple factors that can affect resting heart rate. Several factors can affect resting heart rate: stress, alcohol or caffeine intake, or fever usually raise resting heart rate, while regular exercise or meditation can lower it. Air temperature and certain medications can also affect resting heart rate. I don't doubt that there are more factors. For example, I recently had bad allergies that resulted in congestion in my sinus system and conjunctivitis. Looking back at my resting heart rate during that time, I noticed my RHR rose relatively significantly as I started to get sick. After taking medications prescribed by the doctor, my RHR is back to pre-illness rates. Now you've got me interested in doing some research and reading to get a better understanding of how & what factors affect our RHR. 🤔 ... View more

Hello @Curiousjogger  I don't think you can objectively compare cardio fitness score numbers. As in the article that @Gr4ndp4 provided, the cardio fitness algorithm takes into account several different factors, more than just age. The better comparison is the Very good vs Excellent rating. For example, my cardio fitness range is 31-35 and is categorized as Excellent compared to other women in my age group. ... View more

Hello @suzyburwick  Do you have a question about the free 6 months Premium subscription that often comes with a new Fitbit and Pixel watch? ... View more

Hello @Manmike8  Thank you for the additional information. Would you please let us know if you have a Premium subscription? Also, which version of the Fitbit app do you have? You can check by tapping on your picture (Android) /gear icon (iOS) in the upper right of the Today page. Then select Help. The Fitbit app version info should be at the top of the Help & Support page. ... View more

Hello @Hannahamym  Did you let your Charge 6 try to auto-recognize the workout? Did you see the workout start & end on your Charge 6? Did you use the handrails during your treadmill workout? I've seen other users report that their Fitbit devices didn't auto-track their treadmill workouts. In those cases, it was recommended to manually start & stop the workout session. You can manually add your workout to the Fitbit app: Tap on the "+" tile on the Today page. Select Manually log > Activity Select the Activity Enter the information and tap on Save ... View more

Hello @Mikecox65  The issue with not seeing sleeping heart rate graph was escalated by the Fitbit team. The latest information I saw was that this has been resolved. I think it's part of the bug fixes in the recent Fitbit app update to ver 4.16. Have you gotten ver 4.16 yet? ... View more

Hello & welcome @Anita1767  From iOS user posts that I've read, it seems that iPhones need additional permissions for notifications to work with Fitbits. This article (<-- click link) has instructions for setting up notifications on iPhones. Hopefully, this has the information you need to get notifications for your calls & texts. FYI - You might have been able to use text quick responses with your Samsung phone. Just to let you know, this feature doesn't work with iPhones. ... View more

Hello @jliz  Did you get the app update to ver 4.16 yet? ... View more

Hello @Cityspunk  I understand that you usually saw your Resting heart rate as 15 to 20 beats more than typical heart rate. Which Fitbit device are you using? When you say that your RHR is really off, how different is it now compare to what you considered your normal RHR? ... View more

Hello @JasonDC2020  Thank you for the additional details. Did you get an email confirming the order for your replacement? If not, you could try contacting Fitbit support first. If you still have the information, give them the case # for your original issue. Then ask them to confirm that your replacement was ordered. Hopefully, there wasn't a confusion in communications and an order was placed for you. ... View more

Hello @Weerhuis & @ToniO1955  Have you had a chance to try to edit your sleep log in the Fitbit app to see if there's additional tracked sleep data? Every now & then, my Fitbit doesn't properly track my sleep start and/or wake times. When this happens, I edit my sleep log in the Fitbit app. To edit the sleep log: Tap on the Sleep duration tile on the Today page in the Fitbit app Tap on the 3 dots in the upper right and select Edit sleep The Edit sleep page will open. Tap on Edit on the right Enter the correct sleep times and tap on Save It used to take a bit of time, about an hour or so, for the app to update all my sleep info, including score & sleep stages graph. After the sleep section was updated, I notice that it doesn't take as long for the app to update all the data. ... View more

Hello @Manmike8  Sorry to see that you're not getting your Readiness score, HRV, or Breathing Rate on your Charge 6 or Charge 5. If you weren't seeing these on your Charge 6 but see them when you wear your Charge 5, that would indicate there might be an issue with your Charge 6. But since you mentioned that you don't get these when you wore your Charge 5, there's something else going on. I know the Readiness score is a feature that requires a Premium subscription. Do you have a Fitbit Premium subscription? If so, you should see "fitbit premium" at the top of the Today page in the Fitbit app. ... View more

Hello & welcome @Drbauer15  Wrist worn fitness trackers, including Fitbit, use arm movement to track steps. This usually results in tracking additional steps when doing activities like shoveling. I often get additional steps when I fold laundry and wash the dishes. This also has a downside in that if you're not moving your arm, your steps don't tracked as well, like pushing a baby carriage or shopping cart. You might be interested in this Fitbit article, which explains How does the Fitbit calculate daily activity  (<-- click link). Something to consider is manually start the Exercise app and select "Workout" as the activity when you're doing yard work. This will track your activity, including Active Zone Minutes, and give you credit towards your weekly exercise goal.  ... View more

Hello @JasonDC2020  Unfortunately, none of us here have the ability to help you with your order as much as we would be happy to help. You would have to contact support for the Google store to ask about the status of your order. ... View more

Hello @crsgamer  This issue has been escalated to the Fitbit team as other users are reporting a similar problem. Hopefully, it won't take too long for this to be fixed. ... View more

Hi @ryacca  I hope I'm understanding your question correctly. Your percentages for the sleep stages should be the same in the Benchmark and 30 day average graph when you are viewing them for the same night's sleep. Benchmark shows your percentage for each stage along with the shaded sections for "Typical range for people like you". This lets you see how your sleep compares to the range of other similar people. The 30 day average graph uses the same percentages and shows you how your sleep compares to your 30 day average (black dot on the graph). If I didn't answer your question/concern, please let us know. ... View more

Hello @sandymwp  Your Charge 5 should have the ECG feature as long as you're in a supported region/country. Have you had a chance to check in the Gallery for the ECG app and try to install it on your replacement device? ... View more

Hello @Knitalie  There is a small inset button on on side of the USB end of the charging cable that came with your Fitbit. See picture below ... View more