use cases

Starting a support community is a great way to involve your customers in the discussion around your products or services. In fact, it's an easy way to increase the overall quality of your customer experience [https://civilized-discourse-construction-kit-inc.ghost.io/2021/07/support-community-customer-experience/]. If you're looking to

Here at Discourse, we utilize a support community [https://meta.discourse.org] to provide service to both our self-hosted and paid hosting customers. Our customers have direct access to the team that makes the software -- resulting in faster support and better long-term solutions for reported problems. A support community

Here's a question we get a lot — Discourse and Discord. They sound awfully similar, but are they the same? https://www.discourse.org/aboutDiscourse is completely open source teamwork software, designed for asynchronous written conversation, building on traditional discussion forum software such as phpBB and vBulletin. https://discord.

When the Discourse project started, way back in 2013, the team had to pick and choose between a handful tools into what would become our "stack", the foundational software on which Discourse would be built upon. Some choices proved sub-optimal early, but we were able to quickly migrate

Want to use Discourse but unsure about where to start? This curated list of articles will help enhance your Discourse knowledge right away! Discourse New User Guide [https://meta.discourse.org/t/discourse-new-user-guide/96331] Dive into your first Discourse site after learning how to browse through topics, read posts and

A sizable number of Science and Research communities rely on Discourse for their discussion needs; let's take a deeper look and figure out why. We've spoken to an assortment of customers and self-hosted sites to learn more about their use cases and determine the role of

People sometimes ask how Discourse compares to the likes of UserVoice and other ideation platforms, where ideas get voted on and the best ideas rise to the top. One thing many companies find appealing with these platforms is that a vote-powered ranking of prospective features somehow relieves them of certain

Most modern businesses and organisations today are using some kind of team chat application. The usual suspects are Slack, Microsoft Teams, Discord, Mattermost, Rocket Chat, and Matrix, to name a few [https://alternativeto.net/software/slack/]. While chat is immediate and primarily synchronous, communication in Discourse is gradual and asynchronous.

Most early adopters of Discourse were developer communities, as is often the case with open source projects. Our own meta.discourse.org community is also a development-centric community, so we've been mindful of this use case since practically Day 0. Consequently, Discourse caters to a lot of developer

There are many reasons why a community might be private: Paid memberships; a company intranet; a sensitive subject matter; beta testers; a grassroots movement building momentum before going public. Whatever the reason, we want Discourse to function well in private contexts. We reached out to 23 private Discourse communities to

There is a thing called the "maker movement" [https://en.wikipedia.org/wiki/Maker_culture] and, well, it's awesome. People are setting up shop in their basements, backyards or dedicated makerspaces to create things together. Makers openly exchanging their ideas and designs with one another in

Just like our survey for game communities [https://civilized-discourse-construction-kit-inc.ghost.io/2016/05/discourse-for-game-communities/] back in May, we once more sent out a survey to a mix of customers and self-supported Discourse communities. This time we wanted feedback from leaders in online education. We're absolutely ecstatic about the

About a week ago we sent out a brief survey to the game-maker segment of our customer base, looking for some insights on how they make the most out of Discourse, and what else they'd like to see added to it. Game companies have been some of the