Exceptional (customer) service with Spacer!
I was searching for a storage solution for my weekend car during a move and stumbled upon Spacer. From the start, I was amazed by their responsive customer service—something that’s sadly rare these days. It was refreshing to deal with a platform where someone actually replies promptly and helpfully.
My host echoed the same sentiment: Spacer works exceptionally well for both hosts and renters. When I needed to terminate my space early (since my new place has a double garage), there were no issues at all. Both the host and Spacer handled it seamlessly, and Spacer quickly refunded the balance of my prepaid rent (since payments are made a month in advance).
Special shoutout to Clarisse, the customer service representative who assisted me with the termination process. Her professionalism and efficiency were top-notch. It’s no surprise that her name pops up in other reviews as well—clearly, she’s a star on the team! Management should seriously consider recognising her contributions.
If only more platforms—especially the big ones—could match Spacer’s level of responsiveness and accommodation. Highly recommend Spacer for anyone needing storage solutions!
Reply from Spacer.com.au
Wow, thank you for such a detailed and thoughtful review! We're so happy to hear that you had a seamless experience with Spacer—from finding a storage solution to the smooth early termination process. It’s fantastic to know that both you and your host had a positive experience!
We truly appreciate your kind words about our customer service, especially Clarisse—we agree, she’s a star! We’ll be sure to share your feedback with her and the team.
If you ever need storage again in the future, we’d love to help. Thanks for recommending Spacer!