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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its speed, simplicity, and security. Many appreciate the convenience of minimal human interaction, highlighting the user-friendly app and the various options available for customizing their delivery experience, such as adjusting delivery times and specifying drop-off preferences. Consumers value the real-time updates and tracking features, which provide clear communication and eliminate uncertainty. People also express high satisfaction with the staff, describing them as friendly, helpful, and professional. The ability to easily change delivery locations and the proactive communication from drivers are frequently mentioned as positive aspects. Overall, reviewers find the service reliable, efficient, and a significant improvement over other delivery companies.

Based on these reviews

Rated 5 out of 5 stars
Verified

Budbee is great. I truthfully didn't know about budbee and what it does until I had to use it for delivery randomly which was super useful. I don't remember my experience while scheduling for a del... See more

Rated 5 out of 5 stars

I have a difficult address because I live at a pedestrian alley with no access for cars. The friendly driver called me, got directions for his van and the code for the back yard gate. A few minutes la... See more

Rated 5 out of 5 stars

I truly adore what they are doing, it's impossible to describe all my emotions after using this delivery service. 1) Firstly, it's about the design. This interface and their brand design including... See more

Rated 5 out of 5 stars
Verified

I love all the options available for the best delivery experience. You can adjust what hour you want to receive your order, if you want them to hand the package or just leave it at your door, pretty m... See more

Rated 4 out of 5 stars
Verified

Uncomplicated and easy to track. If you're ordering in a collection box, you cannot postpone the pickup date for more than 2 days so be mindful of that when ordering.

Rated 5 out of 5 stars
Verified

My first delivery with Budbee has been a good and very positive experience. Good ongoing information about the delivery and time. Their app is also really good. All in all an excellent experience. If... See more

Rated 5 out of 5 stars

I called their support today and it was one of the easiest experiences of calling support lines in my entire life. They already knew who I was from my number and were able to fix my problem in under 2... See more

Rated 5 out of 5 stars
Verified

Got coffee on time but coffee machine was delayed by one day. Something about sorting wrong. Just have to wait one day to have a cup of coffee.

Rated 5 out of 5 stars
Verified

Super happy, got my new computer in perfect condition delivered outside my door.

Rated 5 out of 5 stars
Verified

They always deliver, they follow the instructions about your name on the door and if you don't answer they call on your phone. Excelent! Other companies say they could find my name neither call me.

Rated 5 out of 5 stars
Verified

Always a pleasant experience. Fast, simple and secure. That... And no human interaction needed for the skåps. Yay for not having to deal with humans!

Rated 4 out of 5 stars
Verified

Great service ! Very professional delivery person. Would have been nice to have the choice to pick up somewhere but other then that great service

Rated 5 out of 5 stars
Verified

Hey, It was stränge that your person delivered the parcel below the entrance and lift with out Seeing me. I was Told it Will be delivered to my home entrance and to my apartment.

Rated 5 out of 5 stars
Verified

They didn't have problem for me to change the delivery place from parcel shop to my home. Came with the tracking and I could see where the driver was before the delivery.

Rated 4 out of 5 stars
Verified

Very quick delivery! 👍 But not to the address that I have noticed as change 😫 BUT chauffeur Amiz was nice to call me and wait in front of initial address so I can come and pick the package 👍😄

Rated 5 out of 5 stars
Verified

The delivery was very fast and always kept me updated. The delivery person was also nice. One thing I love about Budbee is in the last moment they show where there car is. So it's very easy to track.

Rated 5 out of 5 stars
Verified

Good communication skills of the delivery driver which would allow real time updates, no room to worry or doubts.

Rated 5 out of 5 stars
Verified

The delivery guy came on time and waited for me outside, so I could go downstairs to open the door. The door opener from my flat was out of order. Outstanding service.

Rated 5 out of 5 stars

Package arrived a few days before installation. Installation was neat and tidy and electrician setup car charger and gave training on how to use app.

Rated 5 out of 5 stars
Verified

Great service. My order came on time. Just the application that shows where is the driver in real time didn't work.

Rated 5 out of 5 stars
Verified

Always on time, packages never damaged, polite drivers. Never had any issues. One of the best delivery companies around.

Rated 5 out of 5 stars
Verified

I like the idea of Budbee and I appreciate the privacy and the ability of taking care of my own parcel. So far no issues <3

Rated 4 out of 5 stars
Verified

there was an intial mix up and delay but communication was perfect and was resolved immediately and delivered as promised

Rated 5 out of 5 stars

If Soniya did not work in this corporation I would never use it. She is a wonderfully helpful person.

Rated 5 out of 5 stars
Verified

good and fast delivery without any extra pain.Proffessional delivery .Really happy .

Rated 5 out of 5 stars
Verified

After several times in 2024 and 2025 I can say that it is a good delivery service. All deliveries are done according to the schedule.

Rated 5 out of 5 stars
Verified

The package was delivered at promised time, I gave the information and the information was complied with, which made me satisfied. The delivery man was very friendly

Rated 5 out of 5 stars
Verified

It’s amazing how effective you’re. The delivering time is basically in a minute.

Rated 5 out of 5 stars
Verified

The driver called in advance and was clear in his communication

Rated 5 out of 5 stars
Verified

Great service, works amazingly well. With the code you open the locker and no hustle

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Company details

  1. Courier and Delivery Service
  2. Package locker

Information provided by various external sources

Budbee is a technology company that has created a cutting-edge logistics service for e-commerce. We call the combination of technological innovation applied to solve for logistical challenges - logtech. Since 2016, we've revolutionized home delivery by enabling our customers to decide how and when they get their deliveries. We provide innovative, flexible delivery services to more than 25 million people in Denmark, Finland, Sweden, and the Netherlands. We're a dynamic, fast-growing business, committed to creating the best online shopping delivery service on the market.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

166K reviews

5-star
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2-star
1-star

Replied to 74% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Opened and damaged packages

Received 2 packages in a row that were opened, the goods inside damaged. When I tried to rate and explain my experience in the app, it kept erasing whatever I wrote before I was able to finish the sentence. I will not use Budbee service anymore.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

Fake rankings and reviews in app

Leaving a review because they try to force you to in the app.. but the app doesn't let you give anything less than 4 stars! How scummy is that?

The send button is literally greyed out if you rank 1,2 or 3 stars making it impossible to leave anything but 4 and 5 stars. So I'm leaving mine here for everyone to see. Great job, Budbee!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Sloppy and dishonest. Read review.

Last time, these geniuses delivered my package in anither street. Today, my package on the 5th floor - I live on the FIRST floor which clearly shows on the address label. If you want your things delivered, I strongly suggest you either use another delivery service or have your package delivered to a kiosk or supermarket.

So how do they get these good reviews? Easy. The “rate your delivery” only works for 4 and 5 star reviews. Change to 3 stars and you cannot send. Systematic and organised fraud! This will of course be reported to Trustpilot.

November 29, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

good communication

there was an intial mix up and delay but communication was perfect and was resolved immediately and delivered as promised

November 27, 2025

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