From the course: Building High-Performance Teams
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Resolving conflict
- More often than not, high performing teams operate in high pressure environments. And many times on a high performing team, you have some strong personalities at play. And when you combine pressure plus strong personalities there are plenty of opportunities for conflict between the members of your team. Now your job as a leader is not to mediate those conflicts and be a referee. Instead, you need to teach the members of your team how to resolve those conflicts with one another. It's going to help them build relationships, ultimately it will build their interpersonal skills, and it keeps you from having to dedicate a significant amount of time and energy every time somebody has a conflict with another member of the team. Your job, when there's conflict, is first to recognize it. Identify when you have team members who are butting heads and figure out what the root issue is. Then you should suggest that they go figure it out and come back to you when they've developed a solution on…
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