Delivery & Pickup

Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during checkout.

Once you have placed an order, you can visit Order Status to get an estimate of the shipment and delivery of each item. Items will be shipped as soon as they are available.

Free next business-day delivery is not available on customised Mac and for certain order types, including orders paid for with loan financing or by bank transfer. Also it may not be available to some parts of Scotland and UK offshore regions. Delivery dates for your address are confirmed during checkout.

Delivery Timeframes for Engraved and Customised Products

Engraved products and Customised Macs require a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in Order Status. For engraved items that are in stock, your order should be placed before 3pm.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the Order Status page.

Courier and postal deliveries

• Orders above £200 will be sent via carrier delivery and a signature may be required to receive your item. Track the status of your order in Order Status.
• Orders below £200 will be sent via postal service. No signature is required and order tracking is not available.
• Please note that we do not deliver to PO Boxes or BFPO addresses.

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the postcode or the city where you'd like to pick up the item, and click Search Stores to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you're ready to purchase, select I’ll pick it up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid government-issued photo ID.

A pickup point is a convenient location such as a newsagent or local supermarket where you can collect your order.

When you’ve selected the item you want to order, you will be presented with the option to Deliver to Home or to Deliver to a Pickup Point. Click the pickup point option, enter your post code, and select the pickup location most convenient to you.

If you’ve previously had an order delivered to a pickup location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to deliver to a different location.

Once you have selected your pickup location, enter your mobile phone number under Pickup Details to be notified when your order is ready for collection.

To collect your item(s), you will need to bring your order number plus a valid photo ID (passport, driving licence, foreign national ID or military ID). If you don’t have a valid photo ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.

If you would like someone else to collect your item(s), select "Someone else will collect these items" in Pickup Details and provide the requested contact information. To collect your item(s), he or she will need to bring his or her own ID as described above.

If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your items will need to bring your ID as well as his or her own ID, as described above. On arrival at the pickup point, he or she will need to provide their name and signature, and allow the pickup point to inspect all forms of ID. The pickup point will process these details on behalf of our designated carrier but will not retain these details. Our designated carrier will retain this information to keep a record of who has collected the item(s) only and will share this information with the Apple site and no other third party.

You'll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order leaves our warehouse or is available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Visit apple.com/privacy. You can also review our Terms of Use at apple.com/legal/terms/site.html.

Dispatch estimates give an indication of when the item will be dispatched from our warehouse for delivery. The items on your order will be dispatched as soon as they become available.

• For example, items that show 'Dispatched: Within 24 hrs' are estimated to be dispatched for delivery from our warehouse within 24 hours.
• Custom-configuring your Mac or personalising your order means it takes additional time to prepare and will increase the time it takes to be dispatched and delivered.

Delivery estimates give an indication of when the item will be delivered to your address after it is dispatched. You can find your delivery estimate on your Order Confirmation email and online by clicking Account at the top of the page and selecting Track an Order.

All estimates are based on business days unless otherwise stated.

Once your order has been prepared for dispatch or has been dispatched, we may be unable to change the delivery address. If the order is with the carrier you can contact them directly and they will amend your delivery address where possible.

If you have yet to receive your dispatch notification email you can update your details online via our Order Status website. If you are unable to modify your delivery details here, please contact Apple Store Customer Service.

For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or click here.

For postal deliveries order status tracking is not available.

On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times, and track your delivery.

If your order is being delivered to a business address, please be advised that our carrier will deliver to a mailroom or delivery point and will request a signature from the mailroom supervisor; our carrier does not require a signature specific to the order details.

If you provide a home address which has a reception or concierge service, our carrier will deliver to the concierge.  The concierge can sign for the delivery as long as they have a fixed location in the reception or within the building.

If your order is being delivered to someone else in the UK, you may want Apple to let them know that it is on its way.  During checkout, simply enter the recipient's email address in the "Email Address (optional)" field within the ship-to section.

The email they receive will display product, delivery and tracking information, but will not include pricing and payment details. They will also receive delivery updates on their order.

Missed deliveries

Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can contact the carrier directly for a new delivery appointment during working hours at a suitable date and even amend your delivery address.

If your order has passed the scheduled delivery date in your dispatch notification email, please contact Apple Store Customer Service. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.

Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.

You can track your order by clicking Account at the top of the page and selecting Track an Order. If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please contact Apple Store Customer Service.

Damaged or defective orders

If you have received your order and find that it is damaged, please call Apple Store Customer Service.

In case of any damage to your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly as possible with as little inconvenience to you. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement.

If you're having trouble with your new Apple product or believe it is defective, please call AppleCare immediately. If you are having trouble with non-Apple branded hardware, you should contact the manufacturer directly or contact Apple Store Customer Service.

Missing Invoices

Within 3-5 days of your order being delivered, you should receive an official Apple invoice by e-mail. If you do not receive this invoice or if you require an additional copy for your records, you will be able to print your invoice on our Order Status website.