How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
Help yourself.
Check order status, track or change your order, return items and more.
Go to your order-
Delivery & Pickup
- Delivery options
- Apple Store Pickup
- Pickup points
- Tracking your order
- Problems with your order
- Cancellations, returns and refunds
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Your Account & Apple ID
- What is an Apple ID
- Benefits of an Apple ID
- Create an Apple ID Account
- Modify your Apple ID Account
- Reset your Apple ID Password
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Order Status
- Your order has reached Apple
- The estimated delivery date
- Cancel and change your order
- Using Online Self Service
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Payment & VAT
- Paying with cards
- Apple Gift Card
- Apple Financial Services
- Reprinting your invoice
- Promotions, Rebates, and Coupons
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Returns & Refund
- How to return an item
- Returns and Refunds
- Trouble with your new Apple Product
- Invoice
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Viewing and Changing Orders
- Reauthorise your card
- Cancel an item from your order
- Change your delivery or billing address
- Change iPod personalisation
- Initiate a return
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Shopping Experience
- Ratings & Reviews
- Security Policy
- Enabling Cookies
- Saving Items & Cards
- Where to buy