Shipping & Pickup

Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during checkout.

Once you have placed an order, you can visit Order Status to get an estimate of the shipment and delivery timing of each item. Items ship as they become available. We are unable to deliver to PO boxes.

Faster Delivery & Pickup Options

Learn more about our expedited delivery methods, including two-hour delivery options for eligible items. Visit Delivery & Pickup for detailed information.

Delivery Timeframes for Engraved and Customised Products

Engraved products and Customised Macs add a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in Order Status.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the Order Status page.

Notes about delivery

• Payment methods may affect the final shipment date to allow for processing.
• Apple uses the best carriers in the business to make sure your order gets to you on time.
• Apple does not deliver to PO box addresses.

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the postal code or the city where you'd like to pick up the item, and click Search Stores to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pickup availability at a different Apple Store.

Once you're ready to purchase, select I’ll pick it up at Checkout. If you would like to change the pickup location, select Change location, then Continue. Items marked Available Today will usually be ready for pickup within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pickup email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store. IMPORTANT: The name of the order pickup contact must be the same as the name of the buyer, otherwise you will not be able to pick up your order.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid photo ID. If you have designated an alternative pickup contact, they will need to bring the order number and a valid photo ID.

Once your order is placed, we send information about your order by email. The email you receive depends on whether you chose to have the items delivered or picked up. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package using Apple's online Order Status or enter the tracking number on the carrier's website.

If you purchase an Apple Store Gift Card, iTunes Gift Card or Apple Music Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.

Pickup Notification

Once your items are available at the Apple Store, we'll send a pickup notification email.

Pickup Reminder

We'll send a reminder email if your item is still waiting to be picked up.

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order is shipped or available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information. Visit apple.com/privacy. You can also review our Terms of Use at apple.com/legal/internet-services/terms/site.html.

For carrier deliveries you can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click this link.

On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.

Shipping and delivery estimates

The ‘Ships’ timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.

The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.

All estimates are based on business days.

Some of our shipments require a signature. Your Shipment Notification email will tell you whether a signature is required. If you will not be available to sign for your shipment, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.

Shopping in Canada

The Apple Online Store Canada sells and ships items only within the boundaries of Canada. No shipments can be made to PO Box addresses, freight forwarders, or addresses outside Canada. You may not export any products purchased at the Apple Online Store.

Also, there are thousands of Apple Authorized Resellers who may offer additional shipping options and can help you discover the Apple product that's right for you.

Shopping outside Canada

There are more than 30 Apple Online Stores in countries or regions around the globe. The Apple Online Store Canada currently ships only within the boundaries of Canada. We do not ship to freight forwarders. If you would like to purchase Apple products from outside Canada, please see our International Store Directory to find out if an Apple Online Store serves your country or region.