Viewing & Changing Orders

To view or edit your Apple order online, visit your Order Listing(Opens in a new window) page and sign in with your Apple ID and password.

Online order options include:

• Check your order status
• Track a shipment
• Return or cancel eligible items
• Pre-sign for a delivery
• Edit delivery or billing information
• View pickup information
• View or edit engraving
• Print an invoice

Don’t have an Apple ID? Visit the Your Account help page for more details on how to create an Apple ID. You can view and edit your orders without an Apple ID by signing in with your order number, along with the postcode or email address.

It's easy to check the status of your order. First, visit online Order Status (Opens in a new window) and enter your Apple ID and password.

Once you sign in, select View Orders. This shows a summary of your most recent order. If you want to view a different order, select View more orders from the drop-down menu on the page.

On the Your Orders page, an order status message displays above each of your items. These messages include:

• Order Placed - We’ve received your order and payment information. Though you can’t make changes to your order right now, you’ll be able to when we start preparing your order.
• Order in Progress - We have all the information needed to complete your order. As soon as the item is ready, we’ll send you an update and prepare the shipment. You can still make changes to the order at this point.
• Preparing to Ship - We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information. At this point, you can no longer make changes to the order.
• Shipped - You can use the “Track Shipment” button to follow your package online. This information will be available within the first 24 hours of shipment.
• Delivered - The package has been dropped off at the shipping address specified in your order. If you need to return any part of your order, you can initiate the process online.
• Shipping to Store - Your item has shipped and is on the way to the Apple Store. We'll send a Pickup Notification email to you when it's ready for pickup. Please wait for the Pickup Notification email before arriving at the Apple Store.
• Ready for Pickup - Your item is ready at the Apple Store. Remember to bring with you the card you used for payment, or the order number and a valid photo ID.
• Picked up - Your item has been picked up from the Apple Store.

Track Shipped Items

For items shipped to a physical address, you'll receive a Shipment Notification email with your carrier information and estimated delivery date and, if available, a tracking number.

You can also view shipping information in online Order Status. Once you sign in with your Apple ID and password, select Edit Orders. On the Your Orders page, select Track Shipment and the window will display the item's estimated delivery date, tracking number and shipping address. If you ordered multiple items, you may have separate tracking information for each item.

To ensure safe delivery, most shipments require a signature on delivery. Refer to the Shipping & Pickup help page if you are unavailable to provide a signature.

Pickup Items

Once your item is available at the Apple Store, we'll send a Pickup Notification email with the Apple Store location. You can also view the Apple Store location and, if applicable, the pickup contact in online Order Status.

Text Notifications

In addition to email notifications, you can request updates by text message in checkout.

What to Expect

Once your order ships, or is available for pickup, we'll send you a text message. The text message will include your order number and a link to the tracking or pickup store information. We also send texts on the day of delivery or after your item has been delivered, depending upon your shipping method, country and carrier. You may receive between 1-4 text messages per shipment on your order.

How to change text message preferences

You can edit your mobile phone number at any time by signing into your account and editing the shipment notification preferences for your order. Refer to the Shipping & Pickup help page for more details.

Sign in to your Order Listing(Opens in a new window) page and select an item to view your order details. You may be able to edit the item if the status reads Order Placed or Processing. If you placed an order as a guest, you’ll need to to make changes online.

Edit Engraving

To edit or remove an engraving, look for the Engraving section in your order details below your item and select Edit.

Edit Shipping Address

If your order is in Processing, you may be able to edit your shipping address in your order details. In the “Delivers to” section below your item, select Edit.

To edit your default shipping address for future orders, select Shipping and Billing in the Settings section on the Your Account page.

Edit Email Address

If you didn’t receive an order acknowledgment, pickup or shipment notification email, we may have an incorrect email address or the emails might be stuck in your spam or junk mail folder. You can update your email address for an order by selecting Edit in the order details under the Contact Information section.

To edit your default email address for future orders, select Shipping and Billing in the Settings section on the Your Account page.

If you need help with viewing or editing your order, please contact an Apple Specialist at 1‑800‑MY‑APPLE.

So long as your item is not in Preparing to Ship or Shipped status, you may be able to cancel an item or the entire order online.To cancel an order or item, visit online Order Status (Opens in a new window). On the Your Orders page, find the item you want to cancel and select Cancel items.

Once you've submitted your cancel request, the status message of the item will read Cancelled or Pickup Cancelled. If you cancelled an item that was shipping to a physical address, you will not be billed for your item. If you cancelled a pickup item, you may have been billed. We will initiate your refund immediately after you submit your cancel request.

If you are unable to cancel your item online, you may be able to return your item. To see if your item is eligible for a return, refer to the Returns & Refunds help page or call Apple Store Customer Service at 1‑800‑MY‑APPLE.