Delivery & Pick-up

Standard delivery is free for all online orders. You can upgrade your delivery method for a faster and/or more convenient experience for an additional charge. Delivery options and timeframes available for the items in your order and for your location are presented during check-out.

Once you have placed an order, you can visit Order Status to get an estimate of the shipment and delivery timing of each item. Items ship as they become available.

Faster delivery options

Learn more about our expedited delivery methods, including three-hour delivery options for eligible items. Visit Delivery & Pickup for detailed information.

Estimated delivery time

The delivery time is the estimated time based on when the goods are shipped from the warehouse. The goods on your order will be delivered when conditions permit. Last-mile delivery may be transferred to third-party carriers.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify you of the new shipping and delivery times.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Delivery costs for each available option is also shown in the Order Confirmation email and on the Order Status page.

Occasionally, we will confirm shipping and delivery times, then learn we are unable to fulfil the order due to low product availability. In these rare cases, we will notify you of the new shipping and delivery times.

Delivery timeframes for engraved and customised products

Engraving and customisation adds a bit more time to prepare your product. The delivery date is updated dynamically during configuration and will be reflected on your order confirmation email and in Order Status.

Notes about delivery

• Payment methods may affect the final shipment date to allow for processing.
• Apple uses the best carriers in the business to make sure your order gets to you on time.

If this is your first time selecting an Apple Store, our product pages will display Pickup: Check availability. Click this link, enter the postcode or the city where you’d like to pick up the item, and click Search Stores to check availability. If you’ve previously selected an Apple Store, our product pages will display your chosen location. You can click Check another store to check pick-up availability at a different Apple Store.

Once you’re ready to purchase, select I’ll pick it up at Checkout. If you would like to change the pick-up location, select Change location, then Continue. Items marked Available Today will usually be ready for pick-up within an hour. Certain items may also qualify for a Pickup Window that will allow your item(s) to be picked up during a specified time window. We’ll send you a pick-up email and mobile notification when your order is ready to be picked up. Please wait for this notification before coming to the store.

If you would like someone else to pick up your items, select Someone else will pick up these items. To pick up your items in an Apple Store, you will need to bring the order number and a valid government-issued photo ID. If you have designated an alternative pick-up person, they will need to bring the order number and their own valid government-issued photo ID.

Attention students/staff: In order to verify whether you are eligible for education pricing, you must also bring a valid student ID or staff card, or an admission certificate or admission notice, and the name of the certificate must be the same as the name of the person who picked up the order.

A Pick-up Point is a convenient location — such as a newsagency, post office or BP service station — where you can collect your Apple Online Store order.

When you’ve selected the item(s) you want to order, you will be presented with the option to "Deliver to Home" or to "Deliver to a Pick-up Point". Click the Pick-up Point option, enter your postcode and select the Pick-up location most convenient to you.

If you’ve previously had an order delivered to a Pick-up Point location, this location will be pre-selected the next time you wish to place an order. You may change this should you prefer to delivery to a different location.

Once you have selected your Pick-up Point location, enter your mobile phone number under Pick-up Details to be notified when your order is ready for collection.

To collect your item(s), you will need to bring your order number plus a government-issued photo ID (such as a passport or driving licence). If you don’t have a government-issued ID you can bring any other photo ID containing your full name (e.g. a student card) along with one of the following: a utility bill, telephone bill, council rates notice, pay slip or bank statement.

If you would like someone else to collect your item(s), select "Someone else will collect these items" in Pick-up Details and provide the requested contact information. To collect your item(s), he or she will need to bring your order number and his or her own ID as described above.

If you decide after you have placed your order that you would like someone else to collect the item(s) on your behalf, there is no action needed on your part. In this instance, the person picking up your item(s) will need to bring your order number and your ID as well as his or her own ID, as described above.

On arrival at the Pick-up Point, the person collecting the item(s) will need to provide their name and signature, and allow the Pick-up Point staff to inspect all forms of ID. The Pick-up Point staff will process this information on behalf of our designated carrier but will not retain this information — except when picking up from a BP service station, where the last four digits of the above ID will be recorded in order to close the pick-up. Our designated carrier will only retain this information to keep a record of who has collected the item(s) and will share this information only with the Apple Online Store.

You’ll receive a notification email when your item(s) becomes available for collection. Please wait for this email before attempting to collect your item(s).

Once your order has been handed over to the carrier for delivery or pickup, you will receive a shipment notification email with an estimated delivery date. This is automatically calculated based on distance from the warehouse location to your address.

Delivery will take 1-7 business days after the order has shipped. All delivery lead times are estimated and cover only the metropolitan areas. Major metropolitan areas include: Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth and Sydney.

If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgement email provides a summary of the items on your order. If you chose to have an item delivered, the order acknowledgement will display the delivery address and a Delivers date. You can click this to view your order status in online Order Status. For pickup items on your order, the email will display your selected Apple Store location. If you have designated someone else to pick up the item for you, the email will also display your pickup contact.

Shipment Notification

If you chose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and a delivery date. You can click the tracking number to track your package on the carrier's website.

If you purchase an Apple Store Gift Card by email, we'll send you an email notification once we send the gift card to the recipient.

Pickup Notification

Once your items are available at the Apple Store, we'll send a pickup notification email.

Pickup Reminder

We'll send a reminder email if your item is still waiting to be picked up.

We send updates by text message, so you can stay updated on your delivery or pickup order. Just add your mobile number at checkout to receive these notifications. The number of messages you'll receive will vary depending on the orders you placed.

What to Expect

Once your order leaves our warehouse or is available for pickup, we'll send you a text message. This will include your order number and a link to the tracking or pickup store information. We will also send you texts on the day of delivery or after your item has been delivered, depending on your selected delivery method, country and carrier. You may receive between 1-4 text messages per item on your order.

Changing Text Message Preferences

You can edit your mobile phone number at any time by signing in to your account and editing the delivery or pickup notification preferences for your order.

Your privacy is important to Apple. So we've developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Visit apple.com/au/privacy. You can also review our Terms of Use at apple.com/legal/terms/site.html.

Tracking your order

If you chose to pay by a method other than credit or debit card, such as financing or bank transfer, the delivery date in bag and checkout may not apply. Your actual date may be later due to the time required to process your financing application or bank transfer. When your application is approved or transfer complete, you will receive an email with the updated delivery date.

You can track the status of your order via online Order Status, 24 hours a day, 7 days a week. To track your order, click Account at the top of the page and select Track an Order, or visit Order Status.

On the Account page you can view the current status of your order, view the items ordered, see estimated dispatch and delivery times and track your delivery.

Shipping and delivery estimates

The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available. You can ship each item to a different address, and choose up to 15 different addresses per order.

You can pre-select a different delivery time for each eligible item on your order.

• Items that ship within "In Stock" are estimated to ship the same or following business day.


• Items with longer estimates ship from our warehouse within the timeframe indicated (e.g. 7-10 business days).


• Custom-configuring your Mac may take additional time to prepare for shipment, and will increase the 'Ships' timeframe.

The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.

All estimates are based on business days.

For orders shipped by TNT to a residential or office address, deliveries are made between 8 am and 5 pm.

For orders shipped by Australia Post to a residential or office address, deliveries are made between 7 am and 5 pm.

You can check the estimated delivery date and carrier by visiting our online Self Service for the latest status of your order. Apple and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

For your convenience, you may prefer to have your order delivered to an alternative address such as your office address or your university. If you choose this option, please include the name of your business or university in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room. Also, if your business has a signature waiver on file with TNT, your package will be left without requiring a signature.

Delivery to a PO Box, Parcel Locker, AFPO, PMB or Locked Bag is not permitted for security reasons.

Most of our shipments contain valuable computer equipment. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. If you choose this option, please include the name of your business in the address. Please note, if you choose this option, goods may be left with reception or the Mail Room.

Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Signature on delivery is not required for service provided by Australia Post.

Delivery to a PO Box, Parcel Locker, AFPO, PMB or Locked Bag is not permitted for security reasons.

Standard delivery won't cost you anything - Apple Store pays for it.

Please note that applicable shipping fees apply to Apple Print Products.

If you have not yet received your shipment notification you can amend your details online via our Self Service website. If you are unable to modify your shipping details here, please contact the Apple Store Customer Service.

If your order is already in transit, please call the Apple Store Customer Service.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. Apple will also send you an email advising that our carrier was unable to deliver your order. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address.

Deliveries made by Australia Post may be left in a place deemed secure by the courier if no one is available to accept the package. Otherwise, the courier will leave a card advising you to collect the package from the nearest post office.

In case of any problems with your delivery, Apple will be in direct contact with the carrier to resolve the issue as quickly and with as little inconvenience to you as possible. We will make every effort to contact you and keep you informed of the progress of our investigation and where appropriate, deliver a replacement. If you have already received your order and find that it is damaged, please call the Apple Store Customer Service.