Shopping Experience

We want shopping for our products to be as easy as enjoying them.

Choose a topic:

Security Policy

The Apple Online Store uses industry-standard encryption to protect the confidentiality of the information you submit during checkout. When you submit order and payment information to us, we use 128-bit Extended Validation Secure Socket Layer (EV SSL) encryption to protect that information in transit. With SSL technology, the web address starts with "https://" instead of "http://" to indicate that your information is encrypted during transmission. With EV SSL, some browsers will display "Apple Inc." in the URL field during checkout to verify that you are transacting with Apple.

Apple's privacy protection standards are certified by TRUSTe. For more information, please review our Privacy Policy, Site Terms of Use, and the Policies section of online Help.

Enabling Cookies

A cookie is a small file created by a website to store information. When you visit the Apple Online Store, the site asks your Internet browser to put cookies on your computer. Cookies are a safe way to personalize your Apple Online Store shopping experience.

Cookies can store information that identifies you, such as your name and email address. A website only has access to the information that you provide. For example, our site cannot determine your email address unless you provide it. Apple securely stores this and other important personal information, and adheres to strict privacy policies. Information regarding your personal information can be viewed at apple.com/legal/privacy. Apple cannot gain access to other information on your computer.

Apple recommends that you enable cookies in your browser to allow you to add items to your cart and complete the online checkout process. You can change your cookies preferences so that your browser doesn’t accept cookies or accepts them only from limited sources. If you’d like to place an order with the Apple Online Store without enabling cookies, please call an Apple Store specialist at .

How to enable cookies in your browser

Review the following basic instructions to enable cookies. If your browser is not listed below, refer to the Help section of your browser for more information.

    In Safari:
  • In the Safari drop-down menu, choose Preferences.
  • Click the Security button.
  • In the Accept cookies section, select the "Always" or "Only from sites you navigate to" radio button.
    In Mozilla Firefox:
  • In the Firefox drop-down menu, choose Preferences.
  • Click the Privacy tab.
  • Select the "Accept cookies from sites" checkbox.
    In Internet Explorer 6.x or 7.x:
  • In the Tools drop-down menu, choose Internet Options.
  • Click the Privacy tab.
  • Click the Default button.
  • Click the OK button.

Using Check Out

Need help placing your order on the Apple Online Store? Follow these steps to purchase items you’ve put in your bag.

  1. Review your bag
    Once you’re ready to order, select the "View Bag" link in the upper right of any page on the Apple Online Store to review all of the items you’ve placed in your bag. From here you can add or edit gift packaging, and engraving on select products. You can also increase or decrease the quantity you want to purchase. We'll provide you with an estimated time we expect each item to ship from our facility as well as an estimated total, which will include any shipping charges and taxes. If you update your order, select the "Update Subtotal" button to see an updated estimated order total for your bag.
    If there are other items you want to purchase, select the "Continue Shopping" button to add additional items to your existing bag. Or select to "Save for later" and you can come back to view your Saved Bag.
    When you’re ready to buy the items in your bag, select the "Check out" button.
  2. Sign in
    Sign in using your existing Apple ID and password.
    If you are a new user, create an account by entering in your email address.
    If you have questions about your Apple ID, password, or account, visit the Your Account section of online Help.
  3. Enter billing and shipping information
    In order to process your order, we'll need you to enter both your billing address and shipping address. Your billing address and shipping address should match the information on your credit card account.We do not accept PO Box or international addresses. Shipping addresses for all Australia orders must be within Australia. All your items will be shipped to the shipping address you designate.
    For more information on Billing and Shipping information, visit the Payment & Pricing and Shipping & Delivery sections of online Help.
  4. Select a payment method
    To find out what Payment methods are accepted on the Apple Online Store, visit the Payment & Pricing section of online help. Make sure that your payment method matches the billing information you have entered and that you include the appropriate security code for a credit or debit card.
  5. Complete checkout
    Once we have all your item, billing, shipping, and payment information, you’re ready to complete check out. Review your order and personal information to ensure it’s accurate, and when you’re ready to purchase, select the "Place my order" button.
    After you place your order, we’ll take you to a Thank You page that contains a summary of your order, including your Web Order Number. Please print this page for your files.
    We’ll also send you an Order Acknowledgment email shortly after you placed an order using credit/debit card, or once your order has been processed if you used a different payment method. You’ll receive a Shipment Notification email as each of your items ship.
    The Thank You Page and emails will contain links to online Self Service. Log in using your Apple ID and password to check order status, cancel items, return items, change your order, track a shipment, print an invoice, and more. You can also view a summary of orders you’ve placed with us in the last 18 months.

Find an Apple Retail or Reseller Store

Apple's products are sold through authorised resellers and our own Apple Stores. Find an Apple Authorised Reseller or an Apple Retail Store near you.

Apple Resellers

Thousands of Apple Authorised Resellers (Opens in a new window) can help you discover the product that's right for you.

Signing Out

How do I sign out?

Simply quitting your browser application completely will log you out. Unlike many ecommerce websites, Apple.com does not keep customers signed in once the browser is closed.