How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
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Shipping & Delivery
- Delivery Options
- Estimated Delivery Time
- Delivery Timeframes for Engraved and Customised Products
- Shipping Cost
- Notes About Delivery
- Text Notifications
- Delivery Frequently Asked Questions
- Problems with your order
- Shipping Restrictions
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Your Account
- Benefits of an Apple ID
- Find or Reset Password
- Manage Your Account
- Can I have more than one Apple ID?
- Privacy Policy
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Payment & Security
- Payment
- Can I change my payment method?
- Are my credit/debit card details secure?
- When will my credit card be charged?
- Why was my credit card payment not processed?
- My credit card was declined, can I re-authorise it?
- Can I change my billing address?
- Can I place an order using a non-Malaysia credit card?
- Will my Apple purchase attract additional bank fees?
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Viewing & Changing Orders
- Online Order Status
- Check Order Status
- Track Shipments
- Edit your order
- Cancel Order
- View or Print Invoice
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Shopping and 1-Click
- Using Check Out
- Find a Reseller Store
- How to place an order
- Signing Out
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Gifting
- Engrave Your iPad, AirTag or Apple Pencil
- Customise Your Mac
- Gift Cards
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Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
- Software License Information
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We keep you informed
- How will Apple keep me informed of the progress of my order?
- I have not received my order acknowledgement or shipment confirmation email.