Axminster Tools Reviews 100,511

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and reliability of the products, noting their solid construction and precise engineering. Consumers appreciate the good value offered, even when considering international shipping costs. The ordering process is described as simple and the website easy to navigate, with clear product descriptions. People highlight the prompt delivery service, often receiving their orders well within the promised timeframe. In cases where issues arose, such as missing or incorrect items, reviewers were pleased with the company's responsiveness and willingness to resolve the problems efficiently. Overall, individuals express satisfaction with the level of service and the quality of the products provided.

Based on these reviews

Rated 5 out of 5 stars
Verified

First time using Axminster and will certainly use them again Excellent service. Out of stock item and join email list to be informed and to there word they informed me and and order the same da... See more

Rated 5 out of 5 stars
Verified

I bought the smaller rests some time ago now I'm back for the larger one very good value for money, as for the wax bar it looks like its gone the way of all your favourite chocolate bars, same price... See more

Rated 5 out of 5 stars
Verified

Ordered purchase details clear and detailed.Package arrived safe and secure. Shipment tracked. Well done. By maintaining a strong proffesional standard. You are a leading supplier.

Rated 5 out of 5 stars
Verified

Delivered on time exactly as ordered. The eccentric spiralling chuck will revolutionise my off centre wood turning. Very good device and online instructions are clear. Printed instructions that accomp... See more

Rated 3 out of 5 stars

Always been a big fan of Axminster. But feel a bit let down after purchasing their new workshop scroll saw with my student discount. Only for it to be reduced by £90 a saving of £65 over my student r... See more

Company replied

Rated 4 out of 5 stars
Verified

I've used Axminster tools for 10plus years, always great customer service. Let down this time by Royal Mail as delivery not quite as prompt as promised. Tracking wasn't available until post original... See more

Rated 4 out of 5 stars
Verified

Easy to find what I needed on the website, easy to order, but shipping costs were high to New Zealand. When I received the very small parts, i understood why shipping was so expensive - two small cla... See more

Rated 3 out of 5 stars
Verified

I ordered 3 items on the 22nd August. 1 item was delivered within a few days but 2 other items were not delivered. A couple of weeks later the other items were delivered. 1 item was damaged, I have st... See more

Company replied

Rated 3 out of 5 stars
Verified

I ordered 6 zip bolt micro handrail bolts. I am now having to order 6 more as half of them have stripped, sheared or canned out before even applying moderate pressure. Luckily I am still at dry joint... See more

Company replied

Rated 5 out of 5 stars
Verified

I’m guilty, like so many others, of buying stuff from Amazon due to its next day delivery. I bought this router bit set from Axminster tools and it was in my possession in 48 hours. It’s really nice q... See more

Rated 5 out of 5 stars
Verified

Excellent products, well protected and delivered quickly at a very reasonable price. If the product is good and the service is 2nd to none what is there to like?? Highly recommended trader.

Rated 4 out of 5 stars
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Nice poplar bowl blanks -good for me as a relative novice albeit I’ve had me lathe since 1988.Nice to turn.Arrived in good time. Also purchased mortised bench stop which was great. The lack of a cen... See more

Rated 5 out of 5 stars
Verified

Scroll saw is absolutely amazing x solid build with much variation to its use, flat bed, tilted bed, umbilical attachment for fine detail finishing. Attachment for dust removal. Blade change is easy a... See more

Rated 4 out of 5 stars
Verified

Delivery was quick and everything arrived well packaged and all in order. I'm delighted with the purchase. One point on delivery - a 2hp dust collector weighs a lot! The driver did not seem to ha... See more

Rated 5 out of 5 stars
Verified

The purchase of a couple of bandsaw blades was a good, hassle free experience. Ordering was easy with prompt reply confirmation. Delivery was quick and items well packed. The blades fit and cut very w... See more

Rated 5 out of 5 stars
Verified

I bought an Axcaliber mitre trimmer from Axminster Tools. I'm very impressed by the quality of this tool, very solid construction and precisely engineered to get smooth accurate mitre cuts for jobs l... See more

Rated 5 out of 5 stars
Verified

Ordered a Pen assembly/disassembly tool, mainly for the disassembly function. Decided to change a few of my pens to different colour scheme/material. This tool is ideal and I'm really pleased how w... See more

Rated 5 out of 5 stars
Verified

The product was ordered directly through Axminster rather than via them on ebay. That meant less charge for postage. The product arrived quickly via tracked delivery. It's exactly what they said it wa... See more

Rated 5 out of 5 stars
Verified

The button stoppers I bought arrived in 3 days, and I ordered them on a late Friday night. Never any fuss with any of my orders. The transactions could not be smoother. This is my second set of butto... See more

Rated 5 out of 5 stars
Verified

The item I purchased was cheaper than other places and delivery was free if next day delivery is not required. Updates about arrival was frequent via email and date of delivery was accurate. Happy wit... See more

Rated 4 out of 5 stars
Verified

The machine is all that I had hoped for. The engineering is superior to many other suppliers. The only down side was delivery - I was told I would get a 1 hour notice of delivery on the arranged date.... See more

Rated 5 out of 5 stars
Verified

Axminster Tools supplied the band saw blades I required with an offer of buy one get the second free, the delivery was very prompt. GREAT value for money, speedy delivery what more do you need, will u... See more

Rated 5 out of 5 stars
Verified

As per normal Axminster quality is of a very high standard. Bought a 254mm x30mm bore 80T saw blade for my table saw. It has provided a very good finish to plywood I needed to cut for a current proje... See more

Rated 5 out of 5 stars
Verified

Easy to use website with good range of products at attractive prices. Ordering process was simple, I was kept informed about progress of order and the goods were delivered well within the date promise... See more

Rated 5 out of 5 stars
Verified

Good value products. Good comms, and were apologetic when they realised they had made a mistake regarding my age verification. I bought a pair of shears which were cheaper than I could find on eBay. W... See more

Rated 5 out of 5 stars
Verified

Clear product description, good price and, especially, clear terms matched with a fair price for delivery to a Highlands location. Everything worked as promised and delighted with the product

Rated 5 out of 5 stars
Verified

A perfect example of how business should be done very fast delivery well packaged and a very high quality product will be back soon for more accessories for the lathe. Very well done

Rated 5 out of 5 stars
Verified

Very prompt turn round from ordering to delivery, the item was with me the next day! Always found Axminster to be very helpful with info and advice with quality products

Rated 5 out of 5 stars
Verified

Great service prompt delivery. I bought a workshop vacuum to replace an old one I’ve had for years. I already own one on my bench sanders this is a replacement for my bandsaw. All Axminster product... See more

Rated 5 out of 5 stars
Verified

Couldn’t find these tools elsewhere. Good delivery but over-packaged in cardboard box full of bubble wrap.

Rated 5 out of 5 stars
Verified

Excellent service as always ! A little disappointed in the magnet strength as it will not pull down flat at the ends where it has been rolled up but that may improve with time.

Rated 5 out of 5 stars
Verified

Good value, even with international shipping. They missed an item in shipping to me, but resolved it with zero fuss. Mistakes happen; it's how they're resolved that matters.

Rated 5 out of 5 stars
Verified

Great scroll saw for the price, was a bit worried about vibration but was surprised very little once I put some underlay under a fixed board, easy change for blades, overall a nice machine very happy.... See more

Rated 4 out of 5 stars
Verified

Finally corrected their mistake of picking and sending the wrong item. But took two phone calls! And I still need to print a return label and deliver to a post office to return the mistakenly send it... See more

Rated 5 out of 5 stars
Verified

I phoned unsure about the exact belt I needed for my lathe but the lady was very helpful and sent me the correct one so thanks

Rated 5 out of 5 stars
Verified

I always buy Axminster router cutters for their quality. The price is also very competitive. The site is easy to navigate and delivery is excellent.

Rated 4 out of 5 stars
Verified

This is a follow up to a previous review of the same experience which has now been resolved to my satisfaction. Initially I gave a negative response to the service that I received which was largely... See more

Rated 5 out of 5 stars
Verified

Easy to order online. Stuff came within a couple of days exactly when they said it would. Excellent service.

Rated 4 out of 5 stars
Verified

Customer service as usual good, product requires a lot of fettling before use but assume it came from china

Rated 5 out of 5 stars
Verified

As before with my last purchase, The product ,service and delivery were trouble free, Regards: Richard G.

Rated 4 out of 5 stars
Verified

Excellent service and help needed to know what band sew blade I need which I was advised to great satisfaction works well

Rated 5 out of 5 stars
Verified

Fantastic service, fast delivery great set of sash clamps, unbelievable price. Very happy, thanks.

Rated 5 out of 5 stars
Verified

Easy to navigate the website and quality of product is very good, my only gripe is I would like to be able to purchase individual bandsaw blades.

Rated 5 out of 5 stars
Verified

High quality tools, delivered promptly. Very straightforward from beginning to end.

Rated 5 out of 5 stars
Verified

Needed a couple of bandsaw blades, was delivered a couple of bandsaw blades, no problem.

Rated 5 out of 5 stars
Verified

Excellent service Great quality, great price and extremely quick delivery. I highly recommend Axminster Tools

Rated 5 out of 5 stars
Verified

Website is easy to use and product description is spot on. Great product arrived quickly.

Rated 5 out of 5 stars
Verified

The tool I bought arrived promptly, was cheaper than other options and the company navigated the new rules around "safety" in a sensible way.

Rated 5 out of 5 stars

Bought a AW240WL Woodturning Lathe after using a much cheaper lathe to try out turning, which ended up being faulty. The Axminster lathe, for the price is absolutely stunning- quiet, stable, little vi... See more

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Company details

  1. #15 of 93 best companies in Tool shop
  2. #5 of 18 best companies in Woodworking Supply Shop

About Axminster Tools

Written by the company

Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.

Axminster Tools

Written by the company

FREE DELIVERY
Standard delivery service on orders over £30 to UK mainland*.
EASY RETURNS
In the unlikely event you're not 100% happy.
REWARDS
Earn Points & Save Pounds with our loyalty scheme.
WOODWORKING WISDOM
Get Ideas & Advice from our How-To's, Product Guides, Videos and Community Forum plus online Courses.
10,000+ PRODUCTS
Probably the biggest range of quality tools and machinery available in the UK.
CLICK & COLLECT
Check in-store stock online and reserve for collection in your local store.

Axminster 3 Year Guarantee

Buy with confidence from Axminster

Buy with confidence from Axminster
The Axminster 3 Year Guarantee is available on the following brands:
Workshop, Professional, Engineer and Model Engineer Series machinery.

So sure are we of the quality, we cover all parts and labour free of charge for three years. No registration necessary - just keep your proof of purchase.


Contact info

4.8

Excellent

TrustScore 5 out of 5

101K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Delivery

Delivery. 4 days running I received a message from your courier company that my parcel would be delivered 08:00-18:00 and it wasn't! Your CS were very nice but entirely unhelpful as they couldn't contact or get any response from the courier.

18 September 2025
Rated 5 out of 5 stars
Verified

The service is as top notch

First time using Axminster and will certainly use them again Excellent service.
Out of stock item and join email list to be informed and to there word they informed me and and order the same day as being informed
Ordered online with a voucher with ease and no fuss.
Ordered on the Monday evening at 6pm and on my doorstep by 8am on the Wednesday.
Keep in the loop by Axminster and courier DX through out.
Not used the sander yet but will review it once used.

16 September 2025
Rated 5 out of 5 stars
Verified

High standards

Ordered purchase details clear and detailed.Package arrived safe and secure. Shipment tracked.
Well done.
By maintaining a strong proffesional standard. You are a leading supplier.

17 September 2025
Rated 1 out of 5 stars
Verified

20% off voucher arrives 30 minutes after delivery !!!!!

Ordered bandsaw for £430 with next day delivery, not delivered on time and 30 minutes after delivery I am offered a 20% off price voucher. I am retired so this was a slap in the face !!!
Considering my options for any further purchases in the future.

16 September 2025
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

I have looked into your order and I can see it was dispatched on the 16th for delivery on the 17th however the goods were delivered on the 18th, I spoke to you directly regarding this and I have raised and requested for the delivery charge to be refunded for you, as promised.

With regards to the discount, we have promotions and sales on throughout the year, I would advise signing up to our email club for all further sales and vouchers and I am very sorry you missed the promotion.

Kindest regards
Stephanie
Customer Support

Rated 4 out of 5 stars
Verified

I've used Axminster tools for 10plus…

I've used Axminster tools for 10plus years, always great customer service. Let down this time by Royal Mail as delivery not quite as prompt as promised. Tracking wasn't available until post original delivery date.

Still upset Axminster closed Basingstoke Store

16 September 2025
Rated 1 out of 5 stars
Verified

Delivery took a very long time to be…

Delivery took a very long time to be delivered and one of the items (handsaw) was missing.

15 September 2025
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

I would like to advise I am looking into this for you and I have raised for a replacement hand to be dispatched.

If I can be of any further assistance please do contact us directly on 03332 406 406.

Kindest regards
Stephanie
Customer Support

Rated 3 out of 5 stars

Feel a bit let down. Even though I love the scroll saw.

Always been a big fan of Axminster. But feel a bit let down after purchasing their new workshop scroll saw with my student discount. Only for it to be reduced by £90 a saving of £65 over my student reduction. That's left a sour taste, after contacting them, would have liked a positive outcome. Although wouldn't stop me from buying there products can't fault them. Apart from this

14 August 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

Please accept my sincerest apologies for the inconvenience of this, I would like to advise we do often have promotions and sales on therefore prices can change quickly.

If you wish to discuss this further please do contact me directly on 03332 406 406.

Kindest regards
Stephanie
Customer support

Rated 1 out of 5 stars
Redirected

I bought the Axminster Garage…

I bought the Axminster Garage Workbench. Clearly not expensive enough for the company to consider me as worthy. The money was taken straight away from my account on purchase, and then I was entered into what I would call a catastrophic chain of events whereby clearly substandard products/delivery chain chaos and confused messaging from the company ensued. I never received my purchase, blamed on delivery driver mishaps. Not convinced. I now wait my refund as I have lost all confidence in this company.

23 September 2025
Unprompted review
Axminster Tools logo

Reply from Axminster Tools

Good Morning

Thank you for your review.

Please accept my sincerest apologies for the experience you have received by our carrier for your original and replacement order.

We are investigating the circumstances with DX to find out why this has happened. I can see you have been dealing with my colleague who has requested your refund to be processed as an urgency.

Kindest regards
Stephanie
Customer Support

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