Use this page to troubleshoot if your book:
- Doesn’t download
- Doesn’t open
- Won’t load a page
Troubleshoot book loading on a computer
- Make sure you have a strong internet connection.
- Clear your browser’s cache and cookies.
- Try to open the book on a different computer.
- If the book opens on a different computer, confirm that the browser on the original computer is updated to the most recent version.
- If the book still won’t load, for more assistance, go to Google Play support.
Get more help
If you need more support, contact Google Play.