Refund Policy
Last Updated: August 5, 2024
RETURNS & EXCHANGES
If you are not satisfied with your purchase, you can submit a return or exchange for any number of eligible items within thirty (30) days of purchase if the item(s) is in the original condition and unused. All returned items are subject to inspection prior to processing. Exchange shipping for different colors or sizes is complimentary within the U.S. We do not provide complimentary returns or exchanges for those outside of the U.S. Customs duties and taxes are non-refundable.
FINAL SALE ITEMS
Please note, sale items, items that ship direct from manufacturer and items made on-demand are marked FINAL SALE, in which case they are not eligible for return, refund, exchange, or store credit. Please carefully review all product details, including the product’s shipping description and all sizing information prior to purchasing.
DOMESTIC (U.S.)
Please contact us at store@soundcloud.com to begin your return. For U.S. customers, SoundCloud, Inc will provide return labels using UPS or USPS for secure shipping and return package tracking. Simply print your shipping label and place item(s) in original packaging. All you need to get started is your order number and zip code. Your order number can be found in your order confirmation email or on the packing slip next to 'Customer order #'.
Exchanges: To get started on your exchange, email store@soundcloud.com
✓ There is no charge for domestic exchanges. We offer free shipping (both ways) so you can shop with confidence. You will be able to review items that are eligible for return and make size exchanges based on available inventory.
✓ Once we receive your item, we will inspect the return and process the exchange. Our return center does not hold inventory on an open exchange request so we always recommend sending back the exchanged item sooner than later to ensure you get the correct size.
✓ Customers are only allowed to submit a single exchange per item on their order. You will not be able to submit a second exchange of an already exchanged item.
Returns: To get started on your return, email store@soundcloud.com
✓ If you elect to make a return for refund, the cost of return shipping is $7.50 for any number of items and will be deducted automatically from your refund.
✓ Once we receive your item, we will inspect the return and refund the purchase amount less return shipping to the original form of payment or issue the store credit to your email on file. Refunds are processed within 1-3 business days of us receiving your items.
✓ We reserve the right to limit returns and to track returns initiated from the same customers or shipping addresses. If we believe that a customer has been or is likely to take advantage of our return policy, we reserve the right to deny returns to any customer.
INTERNATIONAL (CANADA, EU)
We currently do not offer international exchanges, but we're happy to accept items for return for a full refund excluding any shipping charges. If you need to exchange an item for a different size, you will need to place a new order for the correct size and return the size that didn’t work out for a refund.
International orders cannot be returned using our returns center. You will have to ship the item back at your own expense and ensure the package is sent with a trackable service. Customs duty and fees are non-refundable.
✓ Mail your return to: Profill Solutions/ SoundCloud Store, 110 Mercantile Dr Suite B, Fairfield Ohio, United States, 45014
✓ After you ship the return item(s) you must email us at store@soundcloud.com and include both your return tracking number as proof of shipment and inform us exactly what you would like refunded so we can ensure completion on our end once the package is checked back in.
DAMAGED OR MISSING ITEMS
Unfortunately this can happen sometimes, but thankfully not very often. Regardless of your shipment country, if your item arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. For the fastest resolution, please send us a photo showing the poor quality print or the damaged area of the item and the order number. A request for replacement needs to be made within seven (7) days of receiving the purchase.
ITEMS RETURNED TO SENDER
Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to our warehouse. We are not currently able to reship these packages.
The following are common reasons for items returned to sender:
* The address does not exist or is incorrect
* The item contains insufficient postage
* The addressee has moved without providing a forwarding address
* The item is refused by the addressee
If your order has been returned and you do not contact support we will process a full refund for the package. If you wish to have the items reshipped, please reach out to support so we can provide a replacement order for any still-in-stock items.
PRICE ADJUSTMENTS
The SoundCloud Store does not currently honor post-purchase price adjustments to existing orders.