Norlys Reviews 78,702

The company workers at the store were really kind and helpful. The internet router arrived really fast and works nice. I only don't give 5 stars because the internet sometimes stops working for 1-2 se... See more

There is no doubt that it is Fast and stable network connections with Telia. As per the market competition the data package cost is higher than some other networks like Lebara, lyca etc. which make i... See more

Mainly customer service. I do like their other services too but increasing the data usage in countries where I haven’t travelled or have no plans to travel, it is practically useless for me or my f... See more

Good company overall, just wished there was an insurance that covered theft of phone :)

I went to the Norlys shop yesterday evening after working hours in Rodrove Centrum. The guy I spoke to was a true gentleman; patient, kind, polite and very helpful. He took his time to present all the... See more

They offered 500 kr credit to also get my electricity from Norlys. My September phone bill was covered and 191kr will go towards my October payment. Shoutout to Norlys

I have changed to Norlys due to a very good offer to a family package and we are very satisfied. Even though we had to readjust the starting date due to travelling (after everything was set and agreed... See more

Ordered router after signing contract for home internet came quick. Setup instructions were almost none though, so getting properly connected to a fiber cable base can be tricky, when your flat is... See more

They said they didn't have the mobile phone I was hoping to buy. But they had offered a price list for the phone that wasn't available. I was very embarrassed and ended up buying another smartphone th... See more

Their internet went to "sheet" over the last year. I'd wish they'd spend less money on advertising and sponsoring all kinds of stuff and spend that money on getting their internet speeds back up and... See more

Simply the worst provider and hardware i have EVER used to provide my house with internet! Moved into my house 1.5 years ago, and I have been witness to multipel breakdowns, on/off downtime and "... See more

It's first time when I needed help from Norlys. Today I talked at customer service about my phone subscription and I wanted also a order what I couldn't make it online. I belive Visan it's his name,he... See more

I couldn’t register my card payment due to an error on the website, but the customer service from Norlys helped me resolve the issue quickly. They were also helpful in arranging a refund of the invoic... See more

The electricity is great, for wifi, I feel I was misled into signing up for a high speed 5g internet plan. I was later told after my connection was active, that if I want to speed I was promised, I ne... See more

got a 2 star just because the man i spoke to was very apologetic and wish he could have helped more . as a low income fortidspensionist i was asking if it was possible to pay my internet bill ever... See more

I usually don’t take telemarketing calls. But somehow my intuition didn’t fail me. It was a cal from Norlys sales. That day I learned that Telia got acquired by Norlys and I have a nice option of swit... See more

I wish to praise the work of one of your representatives in Naestved Stor Center unit. Mr. Nicolaj R. has been helping me since the times of the old company, in 2021. He is the only person I trust in... See more

I bought my iPad Magic Keyboard on installment from Telia in 2022, and recently I tried to purchase the iPhone 16 Pro on installment. After being rejected by two other retailers due to my work permit... See more

My first line in DK was with Telia and they charged a super expensive price. It wasn't until I left that they started reaching back out (excessively) with more competitive offerings. The sales guy... See more

Hi good day! I would to say that I’m impressed with how you’ve handled recent conflicts about my registering for the 2nd time and you never stop checking on it till we settled everything. You were ex... See more

Telia always has amazing offers and wonderful prices , sometimes I think Im dreaming to see prices or its fake But its very real All Telia shops have responsible and helpfull personals who answer... See more

Extremely kind, professional, courteous, and understanding over the telephone. I had a serious money issue, and was literally unable to pay a bill, but the situation was completely understood, the emp... See more

we, as new comer in Denmark, first time to visti Telia for my daughter's mobile phone. the advisor in Vejle pedestrian street store gave me and my daughter a very details explaination, trying to find... See more

The services provided was so good when visiting Rødovre Centrum branch. Lasse was so professional and provided me with the information I needed while renewing my subscription and getting a new line.... See more

Telia has a really good customer service which is mostly available. I like using Telia services, as well. You would always have reception in any location in Denmark or Europe. The only thing that I... See more

I like norlys ,it is a big company. They provide good mobile network. Good customer support .

I would like to say Telia probably the best telecom service in Denmark, I became a Telia customer some years before I found out they have the best mobile and fiber internet service in Denmark . Afte... See more

My relationship with norlys(Telia) is like that with a good old ex girlfriend, no matter where I go, I keep coming back to her. Good service and good customer service. Once they get Disney+, it’s over... See more

Very good overall, interesting offers and deals. Not very personal and hard to negotiate but they have ruled and processes which is normal Service is reliable maybe quality can be better I've... See more

No option found to indicate i want an e-sim - have to change that afterwards. No option to add an e-sim for an Apple watch - have to change that afterwards. Not an option for me to pay a monthly rat... See more

I had a great experience shopping at Norlys.dk when I purchased the Sony WH-1000XM5 headphones. The staff were extremely helpful and took the time to explain various options to help me get a bett... See more

I bought Samsung headphones when there was a telia company, they broke down and the new company norlus quickly replaced them with new ones, thank you very much.

[Former Telia customer] Slow internet, but good salespeople at Norlys. Probably the cheapest iPhone you can get in Denmark with a 6-month binding contract.

Very convenient service and useful app they have. I am happy that I started using Norlys! To be honest, everything is much better after getting service from Velkommen :)

Bought their streaming services / product, but after waiting for days for a confirmation and/or information on how to use it, I decided to cancel it. Finally found a formular to make tha... See more

Hi, Your creativity has been excellent from the start i use Noryls and im really happy that you got off to such a strong start. And getting more appropriate responses. Keep up the the good work!!!

Quality of work and good customer service. Quick delivery and good service. Guiding customers to get offers that are better for them and accordingly to their needs and budgets

So, basically I spoke to this guy About the 5G internet, because I wanted to buy it, but I wasn’t 100p sure if I should get it. He was really nice and was explaining to me lots of things about the 5... See more

Very fast processing orders and very fast answering on phones

The services both online and in-person have been great! Very professional and willingly helpful employees. My internet has been amazing, all the household devices have been incredible.

One week with no 4g to our house and no notification that work on the system was being undertaken. We could see the workmen working at height on the tower in very windy conditions so well done them. A... See more

Good company with good products. Can be a little more flexible with the family packges

Don't know what is happening at Telia!!!The Customer Service improved tenfold.Quick answers,helpful operators and fast resolve.All i need from them is to have EU free minutes and start a loyalty schem... See more

I am customer by telia 5 year ago. In december I called cause I want to stop my subscription. She sad after 14 day my subscription will be deleted. Now I come back to Denmark and my internet stil work... See more

I have visited Telia store in Fisketorvet today with a request to make on order for new phone but the reality was that they are not able to do it for me. The reason I went there is that I was not able... See more

No cancellation right, double bills, unfriendly and unhelpful service. I moved my number to Telia, and they sent me double bills. Their explanation was great: "You have self booked two subscriptions... See more

I started the subscription called One Fri Data, which contains "Fri tale og sms/mms i Norden, Baltikum og EU" since I make regular calls to other countries in EU. After 1 month it turns out that t... See more

I had two Telia postpaid sims and discontinued both of them in two months. They charge for unnecessary stuff without specifying what it is. I had an unlimited package for 22,90 and ended up getting a... See more

I had a lot of issues with my bills, but the support team was helpful and proactive to clear my doubts and refund me some of the money that was deemed unfair.