chemistwarehouse.co.nz Reviews

They rely heavily on automation. They don't answer phones and their emails are NoReply. They completely control the lines of communication and it's extremely frustrating. They don't answer emails (Botany) and the pharmacists who mess up regularly have a blame culture. They fall over themselves fire fighting their errors. At this point, after just one month of using them I can honestly say they have hindered my recovery and I think they should be reported to Pharmac.

Date of experience: 24 June 2024

purchased a few items on the Saturday including a pack of disposable cloves. It was one of the assistants who gave them to me but when i tried them on at home they were to small. So took them back for exchange BUT was told we don,t do that because i have opened them. So no refund no exchange or anything. Phoned Head office and it took a day and a half to say the same thing. Will not be shopping there anytime soon. Beware.

Date of experience: 22 June 2024

I put in an order online on Sunday evening and received my well packed parcel at 8.15am Tuesday morning via NZ Post. Great service. Fast Delivery. Delivery fee was only $5. Very happy.

Date of experience: 18 June 2024

Chemist Warehouse online orders are yet again painfully slow ( 4 time) to be processed.
Whilst pricing is fair if you in a hurry for items don't bother ordering online from them.
They offer everything online but never actually have ready for shipping.

Date of experience: 15 June 2024

Prices are good but their delivery is sooo slow (which I'd forgive if they gave free delivery on orders over a certain amount but they don't seem to as my orders have near the $80 mark). Fine if you want to buy a bottle of perfume but pretty hopeless if you want medical supplies. You'd be over the ailment before the order arrives

Date of experience: 25 May 2024

Nice experience shopping online from chemist warehouse! When one product was just slightly delayed, they sent a gift to make up for it: a little jar of Rosehip skin cream, a lovely product that I wouldn't usually be able to afford, so it's the perfect treat.

They also occasionally offer coupons, and I was able to add several low-cost basics to an order this way. Even without counting the perks, I find chemist warehouse still cheaper than anywhere else, and it's the only one with a large range of products in my small town so ... thankyou :-)

Date of experience: 04 April 2024

Worse experience at a chemist ever. Ask three different staff where I could find an item, and the best person pointed in one direction! Thats it! They all should be ashamed and Fired. Thanks Frazer Cove chemist warehouse!

Date of experience: 02 May 2024

Bought a produce for well over $100. Turned out to be faulty. Went to return it, were told that there was a review process. After three weeks, and at least three return trips, were told to sort it out with the producer and that we would only get vouchers in return. Absolutely no contact during the three weeks, the final visit took almost an hour of waiting around.

Date of experience: 06 April 2024

Products at Chemist Warehouse often feature inflated RRP$ (Olaplex is the worst example), and often products are the same price elsewhere, and sometimes cheaper. I think when they came into the NZ market products were actually cheaper, but this is no longer the case and this was their strategy all along. A bit like what The Warehouse has done. Also, CW like to remove negative reviews. Not cool.

Date of experience: 04 January 2024

Try to contact them due order stuck in processing is impossible Dont deal with this company has worst customer service ever. On advisement in New Zealand if you are sold something at the front door or online you are entitled to change your mind and be refunded anytime under the NZ Consumers Gaurantee Act. This Company will try to tell you they will refund only within 2 hours after the sale. Dont listen too them that is not correct.

Date of experience: 06 November 2023

I'm sure that this is not the first review where returning perfume has resulted in a bad review. My experience. My son bought me a perfume from South City chemist warehouse, was not advised of your returns policy , for my birthday. One week later I returned the unopened product as i don't wear it to be told no returns for perfume are allowed, despite advising that I wanted to exchange it, not refund it but to top up another perfume costing $70 more.
Chemist warehouse you should be ashamed of yourselves! This was my birthday present which will not be used.

Being my go to suffice to say that i will not be using your services for the foreseeable future and will of course spend my dollars with your competition, Bargain Chemist. Your policy is not clearly advertised for all to see in store and my son was not advised of your policy at purchase ..if he had been he would not of purchased...(policy is in small print on receipt-I didn't see it).
Finally I do hope that you lose business as a result of my review, buyers beware!

Date of experience: 21 April 2024

Yesterday (27/4/2024) I bought 1 Bioderm ATOD S/OIL 1 LT. The price displayed on the shelf was $38.24 but when I paid at the checkout I was charged $44.99. As I walked out of the door I checked the invoice I noticed I was overcharged. If I had not checked the invoice I would not have noticed being overcharged. I always shop at Chemist Warehouse but this is the first time I had checked the invoice. Now I am wondering how many times I have paid more than the price shown on specials. I am writing this so that all the shopers check what they pay for and not just be fooled the price that is shown on soe isls.

Date of experience: 27 April 2024

DO NOT BUY FROM CHEMIST WAREHOUSE. BUYER BEWARE. Chemist Warehouse are now placing a pre authorization hold on online orders placed with a debit/credit card for the same amount as the original order. So if you order $200 your card will be charged twice with one of the pending charges a hold. They then take 3 working days to clear the hold. Customer service is non existent, they have poorly trained illiterate staff who can only pass things along to the "payment team" and can sort out nothing on their own. BUYER BEWARE this is an unprofessional and borderline illegal trading operation. DO NOT BUY.

Date of experience: 15 November 2023

Purchased 12 items online, opting to click & collect from Manukau store, as I have business there tomorrow. Went through checkout process after double-checking that my items actually WERE in-store using CHECK AVAILABILITY link for each product on website. Checked-out at 6:50pm. Received an email at 8:15pm stating, "ONE OR MORE ITEMS IN YOUR ORDER ARE UNAVAILABLE". Scrolled to see which items weren't in-store at Manukau...ALL of them weren't. Yep! You read that right: ALL ITEMS WERE UNAVAILABLE! CHECK AVAILABILITY link on website is USELESS, negating it's functionality. My purchases were common items, not four-leaf clover, once-in-a-blue-moon, extra rare Pokemon finds! Complete waste of time.

Date of experience: 27 July 2023

I have been to Chemist Warehouse many times and had great service except for my last visit. I arrived at the checkout with my items and was met by a staff member who didn’t greet me at all and continued her conversation with another staff member who was unpacking goods to the side of the counter, throughout the transaction. She did ask if I wanted a receipt which I declined with a smile. As I work in customer service I found this appalling. Thanks

Date of experience: 10 July 2023

Prices are much cheaper than brick and mortar pharmacies and about the same as pharmacy direct but CW has a lower spend threshold for free delivery. The only issue I have is the lengthy time it takes for an order to be dispatched, even when there's no pandemic- the last was a week.

Date of experience: 08 January 2023

Beware something is wrong with the Chemist Warehouse NZ online store. It’s advertising is misleading public as many items aren’t available, but they won’t remove them from the website. You add to cart and they take your payment and then proceed to refund days later. Can someone please audit them asap

Date of experience: 29 May 2023

Purchased product online, confirmation email received, credit card debited. No further communication, items not received, no reply to two emails, no reply after waiting 30 minutes on phone. I would not recommend this seller. A review is a review, please do not tell me what to say or think.

Date of experience: 28 May 2023

Shocking staff at their Henderson branch. The older lady on the front counter with glasses is so snooty and always rude to myself and other customers. Ruins my shopping experience. Other staff on the shop floor don't have a clue about what they are selling. Horrible experience overall. Will stick to their Lynmall branch

Date of experience: 29 August 2023

We purchased an Omron Hem-7144T1 blood pressure monitor. After a week of consistent 'out of range' readings I went to my doctor. I was worried something might be wrong with my blood pressure. I told him about the Omron readings so he checked my BP twice, once when I got there and again before I left. Thankfully both were fine and in normal range. He made the comment 'ditch the Omron'. We took it back to Chemist Warehouse Te Rapa Hamilton. After explaining about the consistently 'out of range' low and high readings, and about going to my doctor and getting perfect BP readings, we asked if they had another similar product we could swap it for. They didn't so we asked for a refund. Here's where all the drama started. The assistant was gone for ages (probaby testing it out the back). Then he comes back and tells us it's normal to have differing readings during the day. We explained it wasn't normal to have them off the charts abnormal every time. He said we were probably not doing it correctly so we suggested that we use the display model to show how we were doing it in the correct manner. We were all abit taken aback when the display model showed very high readings so the assistant placed the cuff around my arm and tried again. Once again the reading showed a completely different out of range reading. By this stage we were convinced the monitors were faulty. We asked for a refund. After disappearing again for ages he returned to say they couldn't refund until they had sent it back to the manufacturer to check. We said we purchased it through Chemist Warehouse,
it was their duty to refund us and deal with the manufacturer themselves. They refused that and said they would get back to us in a couple of days. I had to call them a week later. They still wouldn't process a refund and said they would get the manufacturer to call me instead. I refused this form of communication and reiterated this was their job to liase with them not ours. It's now been a month and they have not contacted me to resolve this situation nor have we received a refund. We are fed up with their shocking service, or should I say, disservice. By the looks of many of their other reviews, we are not the only customers they've treated with callous disdain. Why should we have to put up with this ill treatment. Maybe it's time to show businesses that money talks. Spend your hard earned $$ where you count as a valued customer and are treated with respect and dignity.

Date of experience: 05 May 2024