AI & Machine Learning

A feature platform that offers observability and management tools, allows ML practitioners to use a variety of data sources, while handling…

KDD (Knowledge and Data Mining) is a flagship conference in data science research. Hosted annually by a special interest group of the…

How Airbnb leverages ML/NLP to extract useful information about listings from unstructured text data to power personalized experiences for…

A framework for developing production grade features for machine learning models. The purpose of the blog is to provide an overview of…

How Airbnb leverages ML to derive guest interest from unstructured text data and provide personalized recommendations to Hosts

by Malay Haldar, Liwei He & Moose Abdool

How Airbnb uses visual attributes to enhance the Guest and Host experience

Leveraging text generation models to build more effective, scalable customer support products.

Airbnb Categories Blog Series — Part I

How we applied qualitative learning, human labeling and machine learning to iteratively develop Airbnb’s Community Support Taxonomy.

How Intelligent Automation Platform supports conversational AI and agent-automation to improve the Airbnb customer experience

How Airbnb is powering automated support to enhance the host and guest experience

How AI-based Sentiment Models Complement Net Promoter Score

How we designed a multimodal deep learning framework for quick product development.

A practical case study of how to iterate on DNNs

How we architected Helpbot, our customer support chatbot powered by machine learning.

Build highly customized AI technologies into home-sharing products and help our guests belong anywhere.

How we built and iterated on a machine learning Search Ranking platform for a new two-sided marketplace and how we helped it grow.

Introducing how we built the Knowledge Graph at Airbnb, which helped us categorize our inventories and deliver contexts to people.

Conversational AI is inspiring us to rethink the customer experience on our platform.

How we used sequence models and LSTM networks to create suggested responses for our customer service agents

Searching for homes is the primary mechanism guests use to find the place they want to book. As the core of how the Airbnb marketplace…

The 2018 KDD conference is right around the corner — and we are looking forward to seeing you there. (That’s Knowledge Discovery and Data…

Combining elements of machine learning with structural modeling