Refund policy

We accept returns of new, unused products within 30 days of purchase. Please note your order's original shipping charges are non-refundable, as they have been paid to the carrier already for completing the delivery to you. The customer is responsible for either bringing the item to one of our showrooms or shipping the item to our return center. For instructions on how to return an item and information about our shipping return service, please see our FAQ titled How Do I Make a Return?

Please allow us 5-10 business days to process your return upon receipt. All refunds will be issued to the original form of purchase. It can take some time for your bank or credit card company to process and post the refund after we issue it. If more than 15 business days have passed since we’ve received your return, please contact us here. Unfortunately, gift cards are non-returnable.

Please note that we do not offer exchanges. All accepted returns will receive credits issued to the payment method used. To accomplish the equivalent of "exchanging" a keyboard, return the original keyboard and purchase a new one.

Almost every mechanical keyboard and accessory sold on MechanicalKeyboards.com comes with a Manufacturer's Warranty and is eligible for free RMA processing through the manufacturer in the case of a qualifying defect. There is no prior authorization or RMA number needed to return items. However, if your item is having issues, it is best to reach out to our support team before returning the item by clicking here-- some issues can be resolved by simple troubleshooting via email.

Products that are not eligible for return and will be sent back to you at your expense if received by us:

  • Any item not purchased from MechanicalKeyboards.com.
  • Any item returned 30 days after the receipt date.
  • Any item that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
  • Any item from which the UPC code has been removed from its packaging (if applicable.)
  • Any item that exhibits physical damage, including damage to original retail box and/or accessories.
  • Any item that has a broken factory seal on its case or torn 'Do Not Remove' sticker over screw.
  • Any item that exhibits evidence of a spill, regardless of severity.
  • Any item for which you have submitted a mail-in rebate.
  • Any handmade or custom item.

Make sure your keyboard is clean before sending it in for return. Keyboards with filth and debris not only cause a health concern for our employees, but also take a great deal of time for us to clean. Such keyboards will incur cleaning charges ranging from $10 - $40 based on severity.

It is at the return technician's discretion to deduct any applicable fee they see necessary, should a return not meet the above criteria. Returns which are not in like-new condition or are missing original accessories may be assessed fees up to 50% of the price of the product.

Repeat keyboard returns by the same customer may be assessed a 15% restocking fee for each board that is returned. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect. In these cases, we will of course do all we can to make it right, and at our expense. Please note that if the keyboard is returned to us used, dirty, etc, we will ONLY accept it as a normal return with all applicable return fees.

You can always contact us for any return question here.