Managing feedback
You can export filtered results from the Feedback Manager into CSV or Excel files.
Exporting feedback
You can export lists of filtered results from the Feedback Manager into a comma-separated values (CSV) file (or Excel spreadsheet).
Your export is limited to 15,000 rows of results. If you need to download more rows of feedback, please use ServiceNow to request help.
You can also export feedback from individual pages from the in-page feedback view on any given page. When exporting from this view, there are no filters. You'll see only information about that specific page.
Step 1: Filter
It’s important to filter the feedback before exporting. Otherwise, you’ll export 15,000 rows of feedback left on all Mass.gov content.
You can filter feedback by 1 or more of the following:
Organization (multiple)
Author (multiple)
Content (single)
Page label (multiple)
Specific text (multiple)
Start Date (start of date range)
End Date (end of date range)
Tag(s)
Date (newest first or oldest first)
Response to “Did you find?” (yes, no, or both)
Watched pages only (selected by default)
If you know your filters will return more than 15,000 rows of feedback, you can use the Start Date and End Date filters to break your results into smaller segments and download multiple spreadsheets of feedback.
Step 2: Download
After you’ve filtered your results, click the Download CSV Export link in the bottom left corner:
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